Finnish Speaking Customer Support Representative - Remote in Greece

As a Finnish Speaking Customer Support Representative at The House of Mercier, your duties include providing exceptional support to Finnish-speaking clients through phone, email, and chat, addressing inquiries regarding product information, order tracking, and returns, and resolving customer complaints promptly and professionally. You'll also be tasked with processing orders accurately and maintaining detailed records of customer interactions, educating clients on products, collaborating with team members for service improvements, and fostering positive client relationships.

For the Finnish Speaking Customer Support Representative position at The House of Mercier, fluency in Finnish, both written and spoken, is essential, with a knowledge of English being advantageous. Previous customer service or retail experience, especially in luxury or fashion industries, is preferred. Outstanding verbal and written communication skills, strong problem-solving abilities, and a commitment to delivering excellent service are also key qualifications to thrive in this role.

The House of Mercier offers a range of perks and benefits for the Finnish Speaking Customer Support Representative position that includes private health insurance, training and development opportunities, a performance bonus, a fully paid relocation package covering flight, transfers, and hotel accommodations, a competitive monthly salary, and two extra salaries per year, making it a truly rewarding opportunity.

The work environment for the Finnish Speaking Customer Support Representative at The House of Mercier is remote and flexible, allowing you to work from the comfort of your home in Greece. You'll be part of a dynamic and supportive team dedicated to providing high-quality customer service, fostering collaboration, and encouraging personal and professional growth within the company.

Success as a Finnish Speaking Customer Support Representative at The House of Mercier hinges on excellent verbal and written communication skills, a customer-focused mindset, strong problem-solving capabilities, and the ability to work independently in a remote setting. A genuine passion for luxury jewelry and awareness of industry trends will also greatly enhance your effectiveness and enjoyment in this role.

To effectively handle difficult customer interactions, it's crucial to listen attentively and empathize with the customer's concerns. Maintaining a calm and polite demeanor while acknowledging the issue allows the customer to feel heard. I strive to resolve the problem promptly, whether through direct resolution or by collaborating with a colleague or supervisor. It's vital to follow up afterwards as well, ensuring the customer is satisfied with the outcome.

Certainly! In my previous role, a customer reached out frustrated because their order was delayed. I quickly took ownership of the situation—apologizing sincerely, providing updates, and offering a discount on their next purchase as a goodwill gesture. The customer ultimately expressed appreciation for the proactive communication and resolution, demonstrating how effective and thoughtful customer service can turn a negative experience into a positive one.

To ensure clear communication, I prioritize understanding the customer's needs first by asking open-ended questions. I make sure to avoid jargon and use simple language, summarizing points for clarity. Additionally, I confirm that I've understood their concerns accurately by paraphrasing their requests back to them. These steps create a collaborative atmosphere and foster trust throughout the conversation.

To familiarize myself with the luxury jewelry products at The House of Mercier, I would engage in extensive training and self-education, reviewing product catalogs, and exploring the brand's history. Additionally, I would actively participate in team discussions and ask questions from experienced team members to gain deeper insights. Understanding the unique features and stories behind each product will enable me to provide personalized recommendations effectively.

The most important aspect of customer service is understanding and anticipating the needs of the customer. This means being empathetic, proactive, and adaptive in address their concerns, ensuring they feel valued and respected. Delivering information in a clear, respectful, and timely manner builds trust, and it's essential for establishing long-term customer relationships.

To stay organized while managing multiple customer inquiries, I prioritize tasks using a system like a ticketing tool, which allows for tracking issues and their resolution statuses. I allocate specific time blocks to respond to inquiries based on their urgency and ensure I log all interactions meticulously. I also take breaks to recharge, as managing my own energy levels is crucial for maintaining high productivity and service quality.

I have a deep appreciation for luxury jewelry and am excited about the opportunity to work with a world-renowned brand like The House of Mercier. Your commitment to exceptional quality aligns with my professional values in customer service. I am eager to contribute to enhancing the customer experience, promoting the brand's exquisite offerings, and building meaningful relationships with clients.

If faced with a question I didn't immediately have the answer to, I would reassure the customer that their query is important, then take steps to find the correct information. I would inform them of the sources I would consult or the colleagues I would involve and promptly follow up with them once I have the relevant information so they feel supported throughout the process.

To ensure customer satisfaction, I focus on understanding their needs through active listening, providing prompt responses, and being genuinely empathetic to their concerns. I also follow up with customers after resolving issues to ensure they are content with the solution. Continual self-improvement and adapting feedback are crucial to my approach in achieving high customer satisfaction.

In a team setting, my approach is centered around open communication and collaboration. I always encourage team input to find best practices and share experiences, helping to develop collective strategies for resolving customer inquiries. When team members feel supported, our work becomes more efficient and effective, enhancing the overall customer experience and fostering a positive work environment.