YEAR ROUND - Housekeeping - Room Attendant - Fairfield Inn, Plymouth, NH

As a Room Attendant at Fairfield Inn & Suites in Plymouth, NH, your primary responsibilities will include performing cleaning duties in guest areas and back of house, ensuring cleanliness standards are met, providing excellent customer service, responding to special requests from guests, maintaining inventory, and reporting any maintenance issues.

To become a Room Attendant at Fairfield Inn & Suites, it’s important to be highly responsible and reliable. While previous housekeeping experience is a plus, it's not mandatory. A willingness to work as part of a team and independently, along with reliable transportation, will set you up for success in this role.

As a Room Attendant at Fairfield Inn & Suites, you'll benefit from health and dental insurance options, paid time off for full-time employees, a 401K matching program, DailyPay to access wages anytime, brand-wide hotel discounts, and various bonus incentives for referrals and retention.

Absolutely! Fairfield Inn & Suites is committed to helping you grow your career. We provide cross-training, mentorship programs, and annual reviews to help you explore different paths within the hospitality industry.

The work schedule for a Room Attendant at Fairfield Inn & Suites includes day shifts with a requirement for weekend availability. We understand the importance of flexibility, so our management team is willing to work with you to find a schedule that fits your lifestyle.

When answering about your previous housekeeping experience, focus on any relevant tasks you've performed, emphasizing your attention to detail and ability to maintain high cleanliness standards. If you don't have formal experience, highlight transferable skills like time management and customer service.

To effectively prioritize, explain that you assess the tasks at hand based on urgency, guest needs, and specific hotel policies. You can discuss strategies like creating a checklist or maintaining open communication with your team to ensure all rooms and areas are serviced promptly.

A great response would be to express empathy towards the guest's situation, assure them of your commitment to resolving their issue, and immediately offer to clean their room or change their accommodations. Highlight that guest satisfaction is a priority.

You can discuss relying on established protocols and checklists to meet housekeeping standards, alongside regularly reviewing cleanliness benchmarks. Mention that you take pride in your work and thrive on receiving positive feedback from guests.

Talk about your understanding of safety protocols, including proper handling of cleaning supplies, equipment, and maintaining clear pathways. Emphasize the importance of reporting any unsafe conditions to management immediately.

To answer this, share an example of a time you collaborated with others, emphasizing effective communication, mutual respect, and how working as part of a team enhances the overall guest experience.

You should explain that you remain calm and focused under pressure by prioritizing tasks, maintaining a positive attitude, and using time management strategies to handle busy situations efficiently.

Here, you can share your passion for creating a clean and welcoming environment. Highlight that the satisfaction of seeing a guest delighted by their spotless room motivates you to perform your best every day.

Mention that you approach conflicts with open communication, aiming to understand different perspectives while seeking a resolution that works for all parties involved. Emphasize teamwork and collaboration as key values.

Assure them that you are prepared for the physical aspects of being a Room Attendant. You can relate previous experiences of performing physically demanding tasks, demonstrating your fitness and dedication to the role.