We are seeking a strategic and results-driven Head of Performance and Planning to lead and optimise The Telegraph’s commercial subscriber strategy. This role is crucial to driving performance across all cancellation and renewal journeys, ensuring subscription volume and revenue targets are met while identifying opportunities for long-term growth.
You will lead a dynamic team, collaborate with senior stakeholders, and implement robust performance governance to deliver on our strategic goals.
Key Responsibilities
The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.
Training and development
With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
Our commitment to inclusion
At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We are proud to be a Disability Confident Employer as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.
To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website
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The Telegraph is on the lookout for a passionate and strategic Head of Performance and Planning to join our dynamic team. In this pivotal role, you'll lead the charge in shaping The Telegraph’s commercial subscriber strategy, ensuring we not only meet but exceed our subscription volume and revenue targets. You’ll manage crucial performance across cancellation and renewal journeys, identifying new avenues for long-term growth while championing customer retention and engagement. Your work will involve collaborating with top-tier stakeholders, creating impactful reports, and implementing robust governance that underscores our strategic objectives. With a strong background in subscription management, you'll guide a talented team, focusing on analytics and actionable insights to drive performance and reduce churn. Your experience should demonstrate not just a track record of subscription growth, but a flair for translating complex data into strategies that resonate. Beyond just numbers, you’ll contribute to a fast-paced, vibrant workplace that values innovation and diversity—powering a collaborative atmosphere where your ideas can thrive. We believe in providing our staff with access to a suite of benefits to support your lifestyle, including flexible working arrangements and extensive training opportunities through The Academy. If you're ready to take the next step in your career and make a significant impact at The Telegraph, we want to hear from you!
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