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Associate, Client Services- Korean Speaker - job 2 of 4

Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across elven offices.

Job Description

What you’ll do

As an Associate, you’ll spend much of your time on the phone, tracking down experts, building relationships with them and persuading them to speak to our clients. Ultimately, it’s about finding out whether they’re the right fit for our clients’ needs, and whether they know the answers to the questions our clients want to ask.

Then, you’ll set up consultations between our clients and the experts you find and negotiate the terms of each meeting. All while continuing to develop and strengthen the relationships you create.

It’s exciting, fast-paced, deadline-driven, and results-oriented - and you’ll focus on delivering the highest standards of service as you take on multiple projects at once. But there’ll also be lots of opportunities to focus on yourself too, and we’ll support you with all the training, learning and development you need to progress and grow into your role - and beyond.

We're a business that supports the investment industry - so it makes sense that we also invest in our people, too.

Qualifications

What you’ll need

Native in Korean and fluent in English.

Of course, brilliant communication skills - especially using the phone - are essential. 

We’re looking for strong academic credentials, or a proven background in a customer focused role. You’ll be looking to build your expertise in client engagement, influencing, negotiation, project management and stakeholder management - or you’ll be looking to build on your existing knowledge in these areas. But either way, you’ll need to be the kind of person who thrives in a hands-on, high-performance role where results matter. 

Attention to detail and an ability to work under pressure are just as important, and you’ll more than feel at home in a culture that’s built on feedback, open communication, continuous learning and winning as a team. 

Above all, you’ll have what it takes to exceed our clients’ expectations with every call you make, every consultation you arrange, and every contract you impact...

Additional Information

What our people love about being Associates in Korean Team:

  • Being surrounded by people they not only enjoy working with, but who also challenge and support them
  • Partnering first hand with the leading investors and consulting firms in the world and being privy to their thought process with all the learning this leads to 
  • Building their career in business on a foundation of problem-solving, communication and commercial skills
  • Living by “great minds think differently” in a diverse and inclusive team

Thrive at Third Bridge!

The starting Associate pay places you in the top 30% of graduate salaries across industries, and it is complemented with an uncapped bonus commensurate with target achievement. You can expect clear performance goals and to be recognized for your contributions. After ~2 years of strong results you could transition from being an individual contributor to managing your own team and P&L - a huge career milestone. Depending on your aspirations, you could also progress to a role in Sales, Product, or opportunities across our organization.
We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

  • Salary: competitive base salary with access to our bonus scheme, plus and increase on you base salary on your 12 month anniversary
  • Vacation15 days (which increases to 20 days after 2 years of service) 
  • Learning: personal development allowance of ¥9,000 per year, which can be used for any learning programmes you feel would be beneficial for you `
  • Health and wellbeing: private medical insurance, Modern Health to focus on mental health. Supplementary housing allowance
  • Flexibility: work from anywhere for one month per year, 2 annual volunteer days2 personal days when life throws you a curveball and 'Summer Fridays'
  • Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more 
  • Social: weekly optional social gatherings, daily breakfast and snacks, social events

 

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application. 

Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Associate, Client Services- Korean Speaker , Third Bridge

Join Third Bridge as an Associate in Client Services and take your career to the next level! Located in the heart of Shanghai, this role is perfect for Korean speakers looking to dive into an exciting and dynamic investment research environment. Here, you will engage with a global network of experts, building relationships and facilitating consultations that empower our clients to make informed decisions. Your role will revolve around effective communication, where you’ll use your phone skills to connect with industry leaders and negotiate terms for consultations. We believe in investing in our people, which means you'll receive all the training and support you need to excel in your position. At Third Bridge, you’ll thrive in a fast-paced setting, juggling multiple projects while focusing on delivering top-notch service. We’re all about teamwork, continuous learning, and achieving results together. Plus, with opportunities to transition into leadership roles and other departments based on your strengths, your career path here is bright! With competitive salaries, an uncapped bonus structure, and a suite of generous benefits including flexible work arrangements, mental health support, and personal development allowances, you’ll feel valued and supported every step of the way. We are dedicated to creating a diverse and inclusive workplace where everyone is welcome, so if you're passionate about client engagement and eager to contribute to a winning team, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Associate, Client Services- Korean Speaker Role at Third Bridge
What are the primary responsibilities of the Associate, Client Services at Third Bridge?

As an Associate in Client Services at Third Bridge, your primary responsibilities will include engaging with experts, assessing their compatibility with client needs, and facilitating consultations. You’ll spend a lot of time on the phone, building relationships and persuading professionals to share their insights with our clients. This role is fast-paced and requires juggling multiple projects while maintaining high service standards.

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What qualifications are needed for the Associate, Client Services role at Third Bridge?

To excel in the Associate, Client Services position at Third Bridge, you need to be a native Korean speaker with fluency in English. Strong communication skills are essential, especially over the phone. A background in customer service or relevant academic credentials will be beneficial. You should be enthusiastic about developing skills in client engagement, negotiation, and project management.

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What kind of training and development does Third Bridge provide for Associates?

Third Bridge places a strong emphasis on training and personal development for Associates in Client Services. You’ll receive comprehensive training to help you master your role and develop skills in areas like client engagement and project management. The company also provides a personal development allowance to invest in additional learning opportunities that align with your career goals.

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What career advancement opportunities exist for Associates at Third Bridge?

At Third Bridge, there are robust career advancement opportunities for Associates. After approximately two years of strong performance, you have the chance to transition from an individual contributor to a team management role. Additionally, you can explore various career paths within the organization, including opportunities in Sales or Product, depending on your aspirations and skills.

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What benefits does Third Bridge offer to Associates in Client Services?

Third Bridge offers a competitive salary, an uncapped bonus scheme, and a generous benefits package for Associates. This includes 15 vacation days (increasing to 20 after two years), private medical insurance, annual personal development allowances, flexible work arrangements, and numerous social events. The company is dedicated to creating a supportive and inclusive workplace.

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Common Interview Questions for Associate, Client Services- Korean Speaker
Can you describe a time when you successfully built a relationship with a client?

When answering this question, share a specific example that highlights your communication skills and relationship-building abilities. Focus on the steps you took to understand the client's needs, how you approached the conversation, and the eventual outcome, demonstrating the positive impact you had.

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How do you handle pressure when managing multiple tasks?

To effectively answer this question, illustrate your time management and prioritization skills. Talk about techniques you use, such as creating to-do lists or using project management tools, and provide an example of a situation where you successfully juggled multiple responsibilities under pressure.

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What methods do you use to persuade experts to engage with clients?

In your response, discuss your approach to understanding the expert's perspective and the value they can provide. Highlight your communication techniques, such as asking relevant questions and actively listening, to create a compelling case for why they should participate in consultations.

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Why are you interested in working at Third Bridge?

Your answer should reflect your understanding of Third Bridge’s mission and values. Discuss how their commitment to personal development, teamwork, and innovation resonates with your career goals, and mention how you see yourself contributing to their success.

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How do you prioritize tasks when you have conflicting deadlines?

To answer this question effectively, describe your approach to assessing urgency and importance. You can mention strategies like evaluating the impact of each task, communicating with stakeholders about timelines, and utilizing planning tools to stay organized.

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Describe your experience in a customer-focused role.

Share your professional background in customer service, providing details about the types of interactions you’ve had and how you’ve successfully addressed client needs. Emphasize any quantitative results, such as improved customer satisfaction rates, to underline your contributions.

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What strengths do you bring to the Associate, Client Services position?

Highlight your key strengths that are relevant to the Associate role, such as communication skills, negotiation abilities, and a results-driven mindset. Provide examples of how you've leveraged these strengths to achieve positive outcomes in previous roles.

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Can you provide an example of a successful negotiation you've conducted?

Respond by sharing a detailed example of a negotiation scenario, including the context, the challenges you faced, and the final agreement you reached. Showcase your ability to think critically, communicate effectively, and achieve a win-win solution.

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How do you approach learning new skills relevant to your job?

Emphasize your proactive approach to learning by sharing methods you use to acquire new skills, such as taking advantage of training programs, seeking mentorship, or engaging in self-directed study. Provide insights into how this has contributed to your professional growth.

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What do you believe is key to excellent client service?

In your response, discuss the importance of listening to clients, understanding their needs, and going the extra mile to provide tailored solutions. You can also mention the value of building trust and maintaining open communication as essential elements of delivering exceptional client service.

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Our mission is to democratise the world’s human insights and flip the traditional research model upside down. And we know what will help us achieve it: the quality of our people, and the skills and knowledge they possess. Join us and your mission ...

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Full-time, remote
DATE POSTED
April 20, 2025

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