Job details
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Head of Customer Success
Thoropass is seeking a Sr Director of Customer Success to lead a team focused on exceeding customer retention, expansion, and satisfaction goals. The ideal candidate will have strong leadership skills and a customer-centric attitude.
Skills
- 7+ years leading customer success teams in SaaS
- Experience with commercial targets and sales engagement
- Strong communication and presentation skills
- Proficiency in Salesforce or similar CRM systems
- Strong leadership and team management skills
Responsibilities
- Lead and inspire the entire customer success team to achieve goals
- Oversee all stages of the customer lifecycle
- Champion a customer-facing culture
- Develop and execute strategic plans for the department
- Utilize customer data to drive insights and decision-making
Benefits
- Competitive salary with bonus and equity
- Immediate access to health, vision, and dental care
- Hybrid work-from-home model
- Unlimited PTO
- Stipend for home office equipment
- Monthly wellness and home wifi stipend
To read the complete job description, please click on the ‘Apply’ button
Average salary estimate
$180000
/ YEARLY (est.)
min
max
$160000K
$200000K
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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By
Thoropass
Thoropass provides the most thorough audit prep, continuous monitoring, and security audit experience through easy software and expert guidance – so you can do business with confidence.
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BADGES 
CULTURE VALUES
Customer-Centric
Startup Mindset
Collaboration over Competition
BENEFITS & PERKS
Family Medical Leave
Maternity Leave
Paternity Leave
Flex-Friendly
Social Gatherings
Pet Friendly
Fitness Stipend
Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Insurance
Learning & Development
Bias Training
Equity
Employee Resource Groups
Unlimited Vacation
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$160,000/yr - $200,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
June 9, 2024
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