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Ad Operations Coordinator

Job Title: Ad Operations Coordinator – Retail Media | Richmond, VA

Location: Richmond, VA (Hybrid – 3 days in office per week)
Employment Type: Full-Time
Department: Ad Operations

Now Hiring: Ad Operations Coordinator (Retail Media Advertising)

Are you a detail-oriented, highly organized professional looking to build your career in digital advertising and retail media? We're hiring an Ad Operations Coordinator to support our client’s in-store digital network that reaches over 140 million shoppers weekly.

This role is essential to maintaining the accuracy and success of our ad campaigns through precise data entry, real-time performance monitoring, seamless cross-team coordination, and proactive issue resolution.

This is an excellent opportunity to work in a fast-paced, data-focused environment by supporting the execution and accuracy of large-scale advertising campaigns.

Key Responsibilities:

  • Manage the full campaign life cycle for in-store retail media advertising on our client’s digital screens.
  • Enter and maintain campaign data in ad management systems (e.g., campaign dates, frequency, target stores).
  • Traffic and edit creative assets, ensuring campaigns are programmed correctly and on time.
  • Monitor and manage ServiceNow ticketing system for campaign requests and troubleshooting.
  • Collaborate with internal teams, including Sales, Account Management, Creative, and Production to reconcile campaign details.
  • Communicate programming status and campaign schedules to stakeholders.
  • Flexibility to support campaigns during nights, weekends, and holidays as needed.
  • Other related duties as assigned.
  • Experience with data management: strong proficiency with Microsoft Excel and Apple software.
  • Excellent attention to detail and organizational skills.
  • Self-motivated with a positive attitude and ability to work both independently and as part of a team.
  • Excellent communication, problem-solving, and cross-functional collaboration skills.
  • Thrives in a fast-paced, deadline-driven environment.

 

Why Join Tilt?

  • Competitive Salary + Performance-Based Incentives
  • Comprehensive Benefits: Medical, dental, vision insurance, among others
  • 401(k) Plan
  • Generous PTO Policy
  • Hybrid Work Flexibility
  • Professional Growth Opportunities
  • Creative & Collaborative Culture

Apply Now!

Ready to take the next step in your career? Apply today.


Join us at Tilt Creative + Production and help us shape the future of advertising and content creation.

 

Average salary estimate

$60000 / YEARLY (est.)
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$70000K

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What You Should Know About Ad Operations Coordinator, Tilt Creative + Production

Join Tilt Creative + Production as an Ad Operations Coordinator, where you'll play a pivotal role in the world of retail media advertising. Located in Richmond, VA, this hybrid position allows you the flexibility of working three days in the office while helping maintain a digital network that influences over 140 million shoppers each week. If you possess a knack for organization and a keen eye for detail, this is your chance to shine! In this full-time role, you'll oversee the entire campaign life cycle for in-store advertising, ensuring every detail aligns from data entry to performance monitoring. You'll work closely with teams across Sales, Account Management, and Creative to deliver seamless campaigns that resonate with consumers. Plus, your problem-solving skills will come into play as you navigate our ticketing system for campaign requests and troubleshooting. With strong proficiency in Microsoft Excel and an unwavering commitment to accuracy, you'll thrive in this fast-paced environment. At Tilt, we value your growth and well-being. Enjoy competitive salaries, robust benefits like a 401(k) plan, and a generous PTO policy while cultivating a creative and collaborative culture. Ready to advance your career in digital advertising? Dive into this opportunity and join us in shaping the future of advertising and content creation!

Frequently Asked Questions (FAQs) for Ad Operations Coordinator Role at Tilt Creative + Production
What are the main responsibilities of the Ad Operations Coordinator at Tilt Creative + Production?

As an Ad Operations Coordinator at Tilt Creative + Production, your key responsibilities include managing the full lifecycle of in-store retail media advertising campaigns. This involves entering and maintaining data in ad management systems, trafficking and editing creative assets, and ensuring that campaigns run accurately and on time. You'll also monitor the ServiceNow ticketing system for campaign requests and troubleshoot any issues that arise while collaborating with various internal teams, including Sales and Marketing, to guarantee smooth execution.

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What skills are required for the Ad Operations Coordinator role at Tilt?

The Ad Operations Coordinator role at Tilt Creative + Production requires excellent attention to detail, strong organizational skills, and the ability to manage multiple tasks effectively. Proficiency in Microsoft Excel is essential, and familiarity with data management software is a plus. Successful candidates should have great communication skills, the ability to work in a fast-paced environment, and a collaborative mindset to interact with various teams and stakeholders.

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How does the Ad Operations Coordinator contribute to campaign success at Tilt?

The Ad Operations Coordinator contributes significantly to campaign success at Tilt Creative + Production by ensuring that all campaign details are meticulously entered and managed. Your role in monitoring real-time performance and troubleshooting any arising issues will be critical in optimizing campaigns and achieving performance targets. By coordinating effectively across multiple teams, you will help create impactful advertising experiences that engage millions of shoppers each week.

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What kind of work environment can I expect as an Ad Operations Coordinator at Tilt?

At Tilt Creative + Production, you can expect a dynamic and fast-paced work environment that encourages creativity and collaboration. As an Ad Operations Coordinator, you'll work in a hybrid setting that combines in-office and remote work, fostering a flexible atmosphere that supports both personal productivity and team engagement. Your contributions will be valued, and opportunities for professional growth and development will be plentiful.

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What are the opportunities for professional growth as an Ad Operations Coordinator at Tilt?

At Tilt Creative + Production, there are ample opportunities for professional growth in the Ad Operations Coordinator role. You will have the chance to develop your skills in digital advertising and gain in-depth knowledge of retail media campaigns while working alongside talented professionals. Additionally, Tilt promotes a culture of continued learning and offers training and mentoring programs that can help advance your career within the company.

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Common Interview Questions for Ad Operations Coordinator
What experiences do you have with managing advertising campaigns?

When answering this question, share specific examples of past roles where you managed advertising campaigns. Discuss how you handled data entry, monitored performance, and resolved issues, highlighting your organizational skills and attention to detail that would be beneficial for the Ad Operations Coordinator role at Tilt.

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How do you prioritize tasks when managing multiple campaigns?

To effectively answer this question, outline your methods for prioritization, such as using project management tools or checklists. Explain how you adjust priorities based on deadlines and the importance of different tasks in the context of the Ad Operations Coordinator role at Tilt Creative + Production.

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Can you describe your experience using Microsoft Excel?

Discuss your level of proficiency with Microsoft Excel, emphasizing any specific functions you regularly use, such as data analysis or reporting. If possible, share a scenario from a previous job where your skills in Excel supported the success of an advertising campaign, which is relevant to the Ad Operations Coordinator position at Tilt.

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How do you handle tight deadlines and stressful situations?

In your answer, provide examples of past situations where you successfully met tight deadlines by staying organized and focused. Mention the techniques you employed to remain calm and productive, showing that you're well-equipped to handle the fast-paced environment of the Ad Operations Coordinator role at Tilt.

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What steps do you take to ensure accuracy in your work?

To answer this question effectively, explain your process for double-checking your work, such as reviewing data entries and performing quality assurance checks before finalizing campaigns. Connect this to how precision is vital in the Ad Operations Coordinator role at Tilt Creative + Production.

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Tell us about a time you resolved a campaign issue.

Share a specific instance in which you encountered a problem during a campaign. Describe how you identified the issue, the steps you took to resolve it, and the positive impact of your resolution. This will demonstrate your problem-solving skills, which are crucial for the Ad Operations Coordinator position.

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How would you collaborate with different teams at Tilt?

Discuss your collaborative approach and give examples of how you've worked with cross-functional teams in the past. Emphasize your communication skills and how you foster productive relationships to achieve common goals, which is essential for the Ad Operations Coordinator role at Tilt.

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What do you know about retail media advertising?

Prepare to discuss your understanding of retail media advertising, including its benefits and challenges. Highlight any relevant experience you have in the field and express your enthusiasm for the industry and your eagerness to contribute to Tilt's ad operations.

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How do you stay current with digital advertising trends?

Share your approach to staying informed about the latest trends in digital advertising, such as following industry publications, attending webinars, or participating in networking events. This shows your commitment to continuous learning, which is appreciated at Tilt Creative + Production.

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Why do you want to work as an Ad Operations Coordinator at Tilt?

Craft your response by expressing your interest in the ad industry and how Tilt's mission and values resonate with you. Connect your skills and experiences back to the role of Ad Operations Coordinator, illustrating why you're a great fit for the team.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
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DATE POSTED
April 22, 2025

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