Service Technician, Commercial Electric

As a Service Technician at Titan Electric, your main responsibilities include conducting service calls, installing and repairing electrical equipment, and ensuring adherence to relevant safety codes and procedures. You'll also need to effectively communicate with both customers and team members to ensure all tasks are completed to the highest standards.

To qualify for the Service Technician role at Titan Electric, you should have a strong work ethic with an emphasis on safety, excellent organizational skills, and the ability to work independently or within a team. Additionally, a valid driver's license, good driving record, and the ability to pass a pre-hire drug screening and background check are required.

Titan Electric provides an attractive benefits package for Service Technicians that includes competitive salaries, medical, dental, and vision insurance, paid time off, and a 401(k) matching program. Employees can also enjoy tuition reimbursement and an employee referral program that allows for earnings through referrals!

Safety is a top priority at Titan Electric. Service Technicians are expected to follow applicable safety procedures while conducting service calls and repairing equipment. Titan also provides ongoing skills and safety training to ensure that all employees are well-equipped to perform their duties safely.

Successful Service Technicians at Titan Electric possess strong interpersonal skills, a positive attitude, and the ability to build and maintain relationships with customers and coworkers. They also have the determination to work independently or as part of a team to complete tasks efficiently while exhibiting a strong focus on safety and quality.

In your response, highlight your previous experience working with electrical systems, any specific types of equipment you've installed or repaired, and how you ensure compliance with safety standards. Tailor your answer to reflect Titan Electric's commitment to quality service.

Use this opportunity to demonstrate your problem-solving skills. Discuss the issue, the steps you took to diagnose it, the solution you implemented, and the outcome. Be sure to underline any teamwork involved, as collaboration is key at Titan.

Mention any resources you frequently consult or courses you take. Indicating your proactive approach to continuing education shows your commitment to compliance and safety, which aligns with Titan Electric's standards.

Provide an example from your past work where you dealt with a challenging customer interaction. Emphasize your communication skills, problem-solving capabilities, and commitment to customer satisfaction, which are vital for this role.

List the specific tools and equipment you have experience using, highlighting any relevant training you've received. This shows your technical skills and readiness to hit the ground running as a Service Technician at Titan Electric.

Describe a personal safety protocol you follow and how you ensure that your actions don't compromise safety standards. This response will show your understanding and alignment with Titan Electric’s safety culture.

Discuss a specific team project that illustrates your role, contributions, and how you collaborated with others. Emphasize communication and teamwork, particularly how you work harmoniously with others at Titan Electric.

This is your chance to express your enthusiasm for the company. Mention Titan Electric's reputation, culture, and your desire to contribute to a team that values quality and customer service.

Share techniques you use for time management, like prioritization or the use of technology to stay organized. Highlight how these skills will help you in the fast-paced environment at Titan Electric.

Define good customer service as it relates to the technical field, emphasizing reliability, communication, and follow-through. Your answer will demonstrate your understanding of Titan Electric’s customer-centric approach.