Business Development Manager - job 2 of 3

As a Business Development Manager at Toast, your primary responsibilities include generating a list of prospective restaurants, managing the sales cycle from initial contact to close, conducting demos, and developing customized solutions that meet the needs of each client. You'll work closely with various teams to ensure that the promises made during the sales process are delivered and will utilize Salesforce for managing your sales activities.

To be considered for the Business Development Manager role at Toast, you should have at least 1 year of experience in a sales role, restaurant operations, or a related field. Strong communication, organizational, and presentation skills are vital, along with a proven track record of meeting sales goals. Familiarity with Salesforce is a plus, and you will need reliable transportation since this is a field-based position.

The total targeted cash compensation for the Business Development Manager role at Toast ranges from £95,000 to £105,000, which includes a base salary, commission, and the potential for equity and other benefits. This position also features uncapped commissions so that your earnings can directly reflect your efforts and success.

At Toast, we believe that diversity, equity, and inclusion are essential ingredients for success. We embrace and respect the differences that make our team unique because we know that diverse perspectives lead to better outcomes. By embedding these principles into our culture, we create equitable opportunities for all, ensuring that everyone can thrive in their roles.

The Business Development Manager role at Toast offers a hybrid work model, allowing you to enjoy flexibility while also fostering in-person collaboration. With 60% of your time in the field and 40% at home, you can create a work-life balance that suits your needs, ensuring that you thrive both at work and in your personal life.

In responding to this question, focus on specific examples where you successfully identified client needs and tailored your solutions to meet them. Highlight your ability to build relationships and trust, as consultative selling is all about understanding the client’s challenges and how you can address them.

Demonstrate your knowledge of effective sales strategies, such as leveraging CRM tools like Salesforce, researching prospective clients, and following up consistently. Emphasize your organizational skills and your approach to building rapport with clients throughout the sales cycle.

Use this opportunity to share a compelling story that includes the specific strategies you implemented to surpass your sales goals. Discuss any innovative approaches, collaboration with other team members, or adjustments to your selling techniques that helped you close more deals than expected.

Explain the tools and methods you utilize for organization, such as scheduling software or to-do lists. Discuss how setting priorities helps you manage your day efficiently, particularly when balancing fieldwork and remote tasks.

Discuss your approach to listening to client concerns, empathizing with their challenges, and providing thoughtful responses that alleviate those objections. Share an example where you turned an objection into a successful sale.

When answering, highlight your understanding of the restaurant industry and key competitors. Discuss how you would identify Toast's unique selling points and position the brand to attract clients amidst competition.

Emphasize the importance of clear communication and collaboration with internal teams. Share techniques you use to document client expectations and follow up on them to ensure a smooth transition post-sale.

Share your passion for the restaurant industry and how Toast’s mission resonates with you. Highlight your enthusiasm for contributing to a company that prioritizes helping restaurateurs succeed while also enjoying the opportunity for personal growth and achievement.

Discuss your awareness of current industry trends and challenges, such as operational inefficiencies, technology adoption, or changing consumer preferences. Mention how Toast is well-positioned to help address these challenges through its innovative solutions.

Identify an essential skill such as communication, adaptability, or analytical thinking. Explain why this skill is important for success in a Business Development Manager role at Toast, particularly in building relationships and driving sales.