People & Culture Generalist

Who We Are

Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging. 

With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest.  

Overview

The People & Culture Generalist is responsible for providing an exceptional employee experience during an employee’s life cycle from onboarding to offboarding. As an integral part of the People Operations team, you will seamlessly deliver all aspects of the employee experience to the business by partnering with various stakeholders. 

In this role, we’re looking for an interesting mix of retail recruiting and HR operations. Your day can include supporting our retail recruiting efforts in the morning and brainstorming engagement programs in the afternoon for our remote corporate team. 

Our People team consists of ambitious leaders who celebrate teamwork and our Tonal values. This role requires someone who is comfortable switching hats with a business mindset while leading with empathy. It’s okay not to have all the answers, but you’ll thrive on this team if you can research, create, and implement a solution.  

This position reports to the Manager, People & Culture, and is based in the NYC area. While mostly remote, we ask this role to be in the office 1-3 times a week, depending on the business need. 

What You Will Do 

• Deliver a full spectrum of strategic and tactical HR support and programs to the organization from educating the business on compensation practices, labor and employee relations, performance management, and career development to advising on various management issues

• Execute short and long-term strategic initiatives on various parts of our HR sub-function; employee engagement, quarterly conversations, and employee playbook 

• Manage HR inbox; be the point of contact for employee questions and requests, and escalate to stakeholders as necessary

• Elevate, innovate, and execute onboarding and offboarding processes through communication with employees, conducting exit interviews, and ensuring accurate tracking and completion of offboarding tasks (payroll notifications, exit surveys, IT tickets).

• Run and analyze employee-related data and share findings with key stakeholders. In this role, you should be comfortable with basic Excel commands 

• Coach and support supervisors and managers on employee performance issues, disciplinary actions, terminations, employee conflicts, policy violations, etc.

• With direction, investigate employee issues and complaints; make recommendations to resolve issues, and ensure timely and appropriate actions are taken

• Support retail field talent acquisition activities including creating and posting requisitions, interview training, processing job offers, and setting up required pre-employment screenings

• Exercise knowledge of legal requirements related to day-to-day management of team members, reducing legal risk, and ensuring regulatory compliance for the US and Ontario 

• Partner to drive diversity initiatives with consideration for talent movement, recruiting, and employee representation  

Who You Are 

• 3+ Years in an HR/People Operations/Talent Acquisition role 

• Familiarity with HR tech stack - you can navigate through an HRIS and ATS system. We use Paylocity, Ashby, Lattice, and Google suite.  

• Naturally curious. You are always seeking to learn more and to improve/streamline processes and programs. 

• Collaborative. Builds healthy working relationships and partners effectively with others on projects and initiatives.

• Detail-oriented. Thoroughly and accurately completes tasks while effectively managing projects simultaneously, prioritizing urgent needs, and meeting deadlines in a fast-paced environment.

• Solutions Driven. Expecting the unexpected and thinking through how a solution impacts the business, employees, and scalability of the organization. You take the initiative to see the solution through. 

Nice to Have

• Experience with retail recruiting 

• Experience with Paylocity  

• Familiar with Canadian labor laws and regulations

• Payroll experience

If you don’t meet 100% of the above qualifications, you should still consider applying! Studies show that you can still be considered for a role if you meet just 50% of the position’s requirements.

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.