Sales Development Representative

As a Sales Development Representative at TouchBistro, your main responsibilities include prospecting and qualifying warm leads from customer inquiries and demand generation marketing sources, conducting high-volume outreach through phone, email, and text, and ensuring all sales activities are accurately recorded in Salesforce. You will work collaboratively with the team to boost customer experience while striving to meet your monthly targets.

The ideal candidate for the Sales Development Representative role at TouchBistro should have at least one year of experience in a customer service setting, demonstrate a strong track record of self-improvement, and be passionate about sales and the restaurant industry. Familiarity with Salesforce and bilingual skills in Spanish/English are considered advantageous.

At TouchBistro, you'll kick off your career with our comprehensive Sales Bootcamp, designed to give you a solid foundation in sales. This is complemented by regular coaching sessions with leadership, allowing for continued development and support throughout your journey with us as a Sales Development Representative.

The work environment for a Sales Development Representative at TouchBistro is energetic and collaborative, with a hybrid model allowing you to work from home and our Toronto office. You’ll be surrounded by passionate and motivated colleagues who share a common goal of helping restaurateurs succeed through innovative solutions.

TouchBistro is committed to the professional development of its employees. As a Sales Development Representative, top performers will have various opportunities to pursue growth within the Sales organization, paving the way for advancement into senior roles or specialized positions.

Prioritizing and managing your lead pipeline involves assessing lead quality and potential value. I’d recommend categorizing leads based on factors such as urgency and fit for your offerings so you can focus your efforts where they’re likely to yield the best results.

Describing a successful conversion involves detailing your approach to understanding the lead's needs, how you leveraged your understanding of the product, and the strategies you implemented to nurture the relationship until closure.

In a sales role, crucial metrics include lead response time, conversion rates, and pipeline velocity. Analyzing these metrics helps you understand your performance and identify areas for improvement.

Handling rejection involves maintaining a positive mindset and using each experience as an opportunity for learning. I focus on understanding the reasons behind the rejection and adjust my strategies accordingly.

I’m motivated by setting and achieving goals. Additionally, the thrill of closing a deal and contributing to the success of a company like TouchBistro, which supports restaurateurs, drives me every day.

Maintaining a positive customer experience is all about listening actively and addressing the customer’s needs promptly. I always aim to go the extra mile to ensure they feel valued and understood.

I’ve worked with several SaaS tools, including Salesforce for CRM and various email marketing platforms. Familiarity with these tools boosts efficiency and enhances my ability to track and manage leads.

I stay informed by subscribing to relevant industry publications, attending webinars, and engaging with industry professionals through networking. This knowledge enables me to speak confidently with prospects about their challenges and how we can help.

I am passionate about the restaurant industry and believe in the solutions TouchBistro provides. The opportunity to join a team committed to supporting restaurateurs and the growth potential within the company aligns perfectly with my career goals.

My communication style is collaborative and transparent. I prioritize clear and concise messaging and ensure I adapt my approach based on the customer’s preferences and feedback.