Customer Support (Arabic Speaking)

At TradeQuo, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges. Join our team in Cyprus and become part of a culture that values your contributions and nurtures your professional growth. Your role at TradeQuo:

We are seeking a Customer Support Officer (Arabic speakers) with a passion for providing exceptional customer service.

You will:

▪ Provide customer service to clients via live chat, phone call, and email ▪ Keep clients updated on the status of their requests, providing clear and concise communication

▪ Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution

▪ Ensure compliance with market-specific regulatory requirements ▪ Verify documents submitted by clients within specific regions while adhering to regulatory requirements

Prepare and interpret reports and documentation

▪ Attend company seminars to stay up-to-date with the company's business functions and roles

▪ Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance

▪ Collaborate with the BD team to develop business strategies aligned with trends & customer needs

▪ Undertake other ad hoc tasks assigned by the manager What makes you a great fit:

▪ Minimum 1 year experience in Customer Service

▪ Fluent in English and Arabic (native)

▪ Customer-focused and dedicated to providing exceptional service ▪ Strong ability to communicate effectively

▪ Proficient in troubleshooting and multitasking

▪ Self-motivated and reliable with a proven track record of meeting and exceeding expectations

▪ Can-do attitude and a willingness to learn What we offer:

▪ Competitive and attractive compensation

▪ Extensive learning opportunities, such as professional training and certifications,

▪ Generous time off, including 21 days of annual leave and paid sick leave

▪ Monthly health & Wellbeing allowance

▪ Outstanding team-building experiences and community gatherings

▪ A collaborative and forward-thinking work environment