UX Designer (Hybrid)

As a UX Designer at Amex GBT, you will dive deep into user research to uncover pain points and needs, design intuitive interactions through personas and journey maps, and build wireframes and interactive prototypes. You will also conduct usability testing to iterate designs based on user feedback, collaborate closely with cross-functional teams, and evolve our design system to ensure consistency. Managing multiple projects effectively in a dynamic environment is also crucial.

To become a UX Designer at Amex GBT, you should have a Bachelor’s degree in UX Design, Human-Computer Interaction, Graphic Design, or a related field. Additionally, a minimum of 3-5 years of UX design experience is required, and showcasing a strong portfolio that highlights user-centered design principles is crucial. Proficiency in Figma and knowledge of tools like Maze and Qualtrics are also beneficial.

As a UX Designer at Amex GBT, you will primarily use Figma for creating wireframes and prototypes. Familiarity with tools like Maze for usability testing, Qualtrics for user research, and Glassbox for analytics is advantageous. Being proficient in these tools will greatly enhance your ability to contribute effectively to the team's design projects.

Collaboration is at the heart of the UX Designer role at Amex GBT. You will work closely with cross-functional teams, including product managers, developers, and other designers, to ensure alignment between design goals and business objectives. Regular team discussions and collaborative feedback sessions foster a creative environment where all voices can be heard and ideas can flourish.

The work culture for UX Designers at Amex GBT is inclusive and supportive, focusing on individual vision and team collaboration. We embrace experimentation and value problem-solving with a team-oriented approach. The environment promotes continuous learning and growth, allowing you to develop both personally and professionally while contributing to innovative travel solutions.

Certainly! My design process typically starts with user research to gather insights, followed by defining personas and journey maps to address user needs. I then move on to sketching wireframes and creating interactive prototypes. Testing with real users is crucial, allowing me to iterate and refine designs based on their feedback. It’s an agile process where collaboration with teams is also integral at every stage.

I stay updated with the latest UX trends through a few different methods. I regularly read UX-focused blogs and follow industry leaders on social media. Additionally, I attend webinars, workshops, and conferences to gain insights and inspiration. Engaging with the design community allows me to share knowledge and discover emerging trends that can enhance my work.

I've conducted numerous usability tests throughout my career. I use tools like Maze to facilitate remote testing, observing users as they interact with prototypes. I collect qualitative and quantitative data, analyzing where users encounter issues or confusion. This feedback directly informs my design iterations, ensuring that the final product is user-centered and intuitive.

In a previous project, we discovered significant user pain points late in the design process. I organized a feedback session with stakeholders and reallocated resources to address these issues. By involving the team in brainstorming and open discussions, we quickly iterated on our designs, ensuring we stayed aligned with user needs and met our deadlines.

User feedback is integral to my design process. I create prototypes and present them to users, observing their interactions and collecting their thoughts. I analyze this feedback to identify areas for improvement and prioritize changes based on user impact. This iterative approach helps me develop designs that truly meet user expectations.

I have experience working with various design systems that promote consistency across products. I’ve contributed to the creation of a design system that standardizes components and guidelines, ensuring a cohesive user experience. Regularly reviewing and evolving the system allows me to incorporate new insights and adapt to changing design requirements.

Designing for accessibility is a priority for me. I follow WCAG guidelines to ensure that all users, including those with disabilities, can navigate and interact with my designs effectively. I also advocate for inclusive design practices within my team, encouraging everyone to consider accessibility throughout the design process for a more equitable user experience.

One of my most successful projects involved redesigning a travel booking interface. By conducting extensive user research and collaborating with a multidisciplinary team, we streamlined several user flows, resulting in a 30% increase in bookings. The key to its success was ensuring that user feedback guided every decision we made throughout the design process.

I believe that differing opinions can lead to better design outcomes. I encourage open dialogue where each team member can present their perspective and reasoning. We often conduct design critiques, focusing on user experience and project goals to steer decisions collaboratively. This approach fosters a more creative, inclusive environment that ultimately strengthens our designs.

I’m deeply motivated by the opportunity to solve real user problems through design. The ability to create intuitive experiences that positively impact users' lives, especially in the travel sector, fuels my passion. I also find inspiration in collaborating with diverse teams and learning from their perspectives, which enriches my design approach.