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Seller Operations Professional

Ready to learn more about us?

We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!


Tech at the root

We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.


Growth is in our DNA

As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.


Focused on positive impact

Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.


ABOUT THE TEAM

Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.


Your Main Responsibilities
  • Coordinate with the sellers to assure orders arrive to customer within the deadline.
  • Coordinate with sellers and other units for product procurement.
  • Communicate well with sellers and coordinate all operational processes.
  • Visiting and training seller's site operations.
  • Prepare operational quality metrics reports ( "on time in full" order management).
  • Follow up seller operation quality improvement points & leading projects.
  • Coordinate and create operational processes for new countries.


Qualities We Are Looking For
  • Bachelor’s degree from reputable universities.
  • At least 2 years of experience, supplier management.
  • Good command of MS Office, (especially excel knowledge).
  • Good team player with strong communication skills.
  • Critical thinker, Data-oriented mindset with strong problem-solving skills.
  • Good team player with strong communication skills.


JOIN US AND

* Take responsibility from day one and develop your skills with a talented and diverse international team.

* Experience open communication, flexibility, and a start-up spirit in our unique culture.

* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.

* Join creative and focused teams that prioritize collaboration and problem-solving.

* Access our extensive training platform for continuous learning and personal growth.

* Benefit from the support of a global team of experts with mentoring and professional development opportunities.

* Focus on talent and potential, not just job titles.

* Connect with teammates regardless of physical distance through events, meetings, and social activities.

* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.



We're looking forward to receiving your application!


We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit. These sessions are crucial for teamwork in solving complex issues, socializing, learning from each other, and experiencing our culture.


Each division has a pre-set optional office day each week. Based on our preferences, we come together at our offices at our discretion as an opportunity to feel more team spirit, immerse in our culture, and familiarize ourselves with our way of workings.


We offer the opportunity for a two-month full remote work program, allowing you to work from abroad, during the summer period (July to August).


This working model applies to our hybrid job postings; on-site roles require being based in an office work environment.



Discover more about our #LifeatTrendyol and our culture on our WebsiteLinkedIn and YouTube channels.


At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.

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CEO of Trendyol
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Demet Suzan Mutlu, Evren Ucok, Erdem Inan and Caglayan Cetin
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Seller Operations Professional, Trendyol

Are you passionate about e-commerce and looking for a career that offers growth and excitement? At Trendyol, we're on the lookout for a Seller Operations Professional to join our Dubai team. Founded in 2010, Trendyol has rapidly ascended to become a tech-driven titan in e-commerce, connecting millions of customers and sellers. As a Seller Operations Professional, you will be at the heart of ensuring that our orders are delivered efficiently and on time. You'll coordinate with sellers to manage product procurement and streamline our operation processes. This role isn't just about tasks – it's about building strong relationships with our sellers and working collaboratively to prepare operational quality metrics reports while driving quality improvements. With a strong emphasis on teamwork, critical thinking, and problem-solving skills, you'll help shape the future of our operations in new markets. Plus, at Trendyol, you're not just filling a position; you’ll be part of a dynamic environment that values innovation and personal development. With ample opportunities for training and mentoring, you will have the chance to expand your skills while working alongside a talented international team. Our vibrant culture balances remote work with in-office collaboration, fostering a unique blend of flexibility and connectivity. If you're ready to dive into the e-commerce landscape with us, we can't wait to read your application!

Frequently Asked Questions (FAQs) for Seller Operations Professional Role at Trendyol
What responsibilities does a Seller Operations Professional at Trendyol have?

As a Seller Operations Professional at Trendyol, you'll coordinate with sellers to ensure timely order deliveries, manage product procurement processes, and facilitate operational communication. Your role involves preparing operational quality metrics reports and leading quality improvement projects, all while working collaboratively with various teams to enhance operations.

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What qualifications do I need to apply for the Seller Operations Professional position at Trendyol?

To apply for the Seller Operations Professional role at Trendyol, you'll need a Bachelor's degree from a reputable university and at least two years of experience in supplier management. Proficiency in MS Office, particularly Excel, strong communication skills, and a data-oriented mindset are crucial for success in this position.

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How does Trendyol support the growth of its Seller Operations Professionals?

At Trendyol, we believe in nurturing talent and personal development. As a Seller Operations Professional, you'll have access to extensive training programs, mentoring opportunities, and a culture that encourages learning from experiences. Our collaborative environment is designed to help you grow and tackle new challenges in the fast-paced e-commerce world.

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What is the work environment like for a Seller Operations Professional at Trendyol?

The work environment for a Seller Operations Professional at Trendyol is dynamic and engaging. Our hybrid working model allows for remote productivity alongside in-person teamwork. Monthly gatherings promote effective communication and camaraderie, ensuring you feel connected to your colleagues and the broader Trendyol culture.

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What impact does the Seller Operations Professional role have on Trendyol's business?

The Seller Operations Professional plays a vital role in Trendyol's success by ensuring smooth operational processes that directly affect customer satisfaction and seller performance. By coordinating effectively and leading quality improvement projects, you'll contribute significantly to our goal of being one of the world's leading e-commerce platforms.

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Common Interview Questions for Seller Operations Professional
Can you describe a situation where you improved a process as a Seller Operations Professional?

In answering this question, use the STAR method: outline the Situation, Task, Action, and Result. Provide a specific example of a process you enhanced, how you identified the need for improvement, and the positive outcomes that resulted from your actions.

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How do you prioritize tasks when managing multiple sellers?

A good response would highlight your organizational skills and the tools or methods you use to prioritize tasks. Mention any specific frameworks, such as the Eisenhower Matrix, to illustrate your ability to manage time effectively while ensuring all sellers receive the attention they need.

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What strategies would you implement to communicate operational expectations to sellers?

Discuss your communication style and techniques to convey information clearly. You can mention the importance of regular check-ins, setting up collaborative platforms, or using visual aids to ensure that all operational expectations are understood by sellers.

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How do you handle conflict with a seller regarding operational issues?

Explain your approach to conflict resolution, emphasizing active listening, empathy, and finding a constructive solution. Share a past experience if possible to illustrate your ability to navigate conflicts diplomatically.

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What tools or software have you used in seller management?

Mention specific tools or software you've used in previous roles, like CRM platforms or operational dashboards, and how they helped streamline your processes. Highlight your adaptability in learning new technologies.

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Describe a time when you led a project to improve operational quality.

Provide an example that showcases your leadership abilities. Include details of the project, your role, and the impact of your leadership on achieving operational improvements.

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How do you ensure data accuracy in reports and metrics?

Discuss the strategies you utilize to maintain data integrity, such as regular audits, validation checks, and ensuring standardized processes. You can also mention your proficiency in Excel for data management.

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What is your approach to training new sellers on operational processes?

Explain your training philosophy and strategies, focusing on hands-on training, providing clear documentation, and the importance of follow-up for continuous improvement.

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How do you measure success in seller operations?

Talk about the key performance indicators (KPIs) that you consider critical for assessing success, such as on-time delivery rates or seller satisfaction scores, and how you use these metrics to drive improvement.

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What motivates you to work in e-commerce and operations?

Share what excites you about the e-commerce industry and your passion for operations. Connect your values to the mission of Trendyol and how you envision your impact in the role of Seller Operations Professional.

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We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the...

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Full-time, hybrid
DATE POSTED
January 9, 2025

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