Client Accounts Receivable Manager

As a Client Accounts Receivable Manager at TreviPay, you'll be responsible for motivating and developing a team of Supervisors, overseeing the management of accounts receivable portfolios, and ensuring compliance with quality and productivity standards. You'll play a key role in account reconciliations, managing disputed charges, and collecting on past due accounts. This position also requires you to work closely with clients and provide regular performance reporting.

To be considered for the Client Accounts Receivable Manager position at TreviPay, candidates should have strong analytical and communication skills. A high school diploma or GED is required, while a Bachelor's degree in a related field is preferred. A working knowledge of MS Office, especially Excel, is essential, and experience in accounts receivable management will enhance your application.

Yes, the Client Accounts Receivable Manager role at TreviPay involves up to 20% travel, both domestically and internationally. This travel is essential for building and maintaining strong relationships with clients and meeting with internal teams to ensure effective portfolio management.

TreviPay offers a competitive salary, generous paid time off, and comprehensive medical benefits, making it a great place to grow your career as a Client Accounts Receivable Manager. The culture promotes creativity, empowerment, and work/life balance, allowing employees to thrive both personally and professionally.

Key skills for a successful Client Accounts Receivable Manager at TreviPay include strong analytical abilities, excellent verbal and written communication skills, effective conflict resolution, organizational skills, and attention to detail. An intuitive nature for detecting potential issues and the ability to multitask will also contribute to your success in this role.

Motivating a team involves understanding individual strengths and fostering an environment of trust and collaboration. I focus on clear communication, setting goals, and providing regular feedback. Recognizing achievements and facilitating professional development are also key to maintaining team engagement.

Certainly! In a previous role, I encountered a significant dispute over an unpaid invoice. I took the initiative to directly communicate with the client to understand their concerns, which revealed a misalignment in billing information. After clarifying the discrepancy and revising our documentation, we were able to resolve the dispute amicably, thereby strengthening our relationship.

My process for managing overdue accounts starts with a thorough assessment of each account to identify patterns or common issues. I prioritize communication, reaching out via phone or email, and working collaboratively with clients to establish repayment plans. I also constantly monitor accounts to adapt our strategy according to their response.

Ensuring compliance involves regular training sessions and updates for my team about existing policies and any changes. I also implement checks and balances, such as periodic audits, to maintain transparency and accountability, while encouraging a culture where team members feel comfortable reporting any non-compliance issues.

I assess the health of an accounts receivable portfolio by analyzing key performance indicators such as aging reports, collection rates, and dispute frequency. Regular reporting to both clients and management helps us stay on top of portfolios and make necessary adjustments proactively.

My experience with ERP solutions has been instrumental in streamlining the accounts receivable process. I have implemented systems that integrate invoicing, payment processing, and portfolio management to enhance efficiency and accuracy. Familiarity with CRM software has also enabled better client relationship management.

To improve accounts receivable efficiency, I focus on automation and clear communication with my team. Utilizing technology for automated reminders and payment processing reduces manual tasks. I also emphasize the importance of regular training and feedback to foster a culture of continuous improvement.

When conflicts arise with clients regarding payments, my approach is to remain calm and professional. I first listen to their concerns to understand their perspective fully. Then, I work collaboratively to find a resolution, whether it’s clarifying terms or renegotiating payment deadlines, all while aiming to maintain a positive relationship.

I track several key performance indicators, including average collection period, days sales outstanding, and dispute resolution rates. Monitoring these metrics helps identify trends and allows for proactive adjustments to improve overall performance.

Communication is crucial in a Client Accounts Receivable Manager role because it fosters relationships, builds trust with clients, and ensures clarity around payment terms. Effective communication helps in identifying issues early on, facilitating timely resolution and maintaining a healthy cash flow for the business.