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Fund Operations Associate

We are a profitable, mission-driven fintech company that provides quality financial services for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives.

Our Fund Operations Associate is a key member of the Fund Operations team and plays a critical role in supporting our clients. This person works closely and collaboratively across multiple teams within the organization to support the day-to-day custody management and accounting tasks with the goal of ensuring daily service level agreements are met and accurate reporting and recordkeeping is maintained. This includes cash movement, daily account valuation, reporting and reconciliation. 

What You’ll Do

  • Manage and execute daily account valuations

  • Perform daily custody and cash management activities to ensure alignment with our internal accounting system

  • Process participant transactions to our accounting ledgers in a timely and accurate manner to ensure accurate reporting and recordkeeping is maintained

  • Act with urgency to resolve issues and escalate to internal and external clients

  • Identify and initiate improvements to internal processes to create greater efficiencies

  • Other ad-hoc projects, as needed, to assist in managing the workload across the Investment team

Who You Are

  • Recent college graduate with a Finance or Accounting degree

  • Extremely detail-oriented and organized

  • Able to communicate effectively with a broad range of stakeholders

  • Discreet in handling sensitive and confidential information

  • Work well independently and as part of a team

  • Proficiency in MS Excel

  • Motivated to make an impact both internally and externally to our clients

  • Knowledge of financial products preferred

Why You’ll Love Us

  • We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve.

  • With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we’ve got the potential to reach many more. 

  • Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.

  • We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.

  • We offer competitive wages, health, dental and vision coverage, paid parental leave, 12 paid holidays each year, your own professional development budget, and an awesome vacation package.

  • We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in San Francisco and in Kingston NY, and we also love our in-person team get-togethers around the country.

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team.

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CEO of True Link Financial
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Kai Stinchcombe
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Fund Operations Associate, True Link Financial

Join us as a Fund Operations Associate at our dynamic fintech company, where we’re dedicated to improving financial services for those often overlooked by traditional institutions. In this role, you'll play an essential part in our mission-driven team, ensuring that our clients receive the utmost support for their custody management and accounting tasks. Every day, your responsibilities will include managing daily account valuations, performing meticulous cash management activities, and processing participant transactions with efficiency. You’ll collaborate seamlessly with various internal teams to maintain accurate reporting and recordkeeping, always striving to meet our service level agreements. If you're a recent graduate with a Finance or Accounting degree, a detail-oriented mindset, and a passion for making a difference, this is the perfect opportunity for you. Our work culture thrives on respect, inclusion, and teamwork, while also welcoming remote connectivity among our passionate staff across the nation. With competitive benefits including health coverage, generous leave, and regular team bonding activities, you’ll find that working with us is fulfilling both professionally and personally. Embrace the chance to contribute to a cause that matters while growing in an environment that values you as much as we value our clients. Take pride in knowing that your work as a Fund Operations Associate directly impacts individuals and communities across America, ensuring they have access to the financial protection they deserve.

Frequently Asked Questions (FAQs) for Fund Operations Associate Role at True Link Financial
What are the responsibilities of a Fund Operations Associate at the fintech company?

As a Fund Operations Associate at our fintech company, your primary responsibilities include managing daily account valuations, performing cash management activities, and processing participant transactions in a timely manner. You will work collaboratively with various internal teams to ensure that daily service level agreements are met and that accurate reporting and recordkeeping are maintained. You will also identify and implement process improvements to enhance efficiencies within our operations.

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What qualifications are needed to apply for the Fund Operations Associate position?

To apply for the Fund Operations Associate position, candidates should ideally be recent college graduates with a degree in Finance or Accounting. A keen eye for detail, exceptional organizational skills, and the ability to communicate effectively with various stakeholders are essential. Familiarity with financial products and proficiency in MS Excel will be advantageous for potential candidates looking to excel in this role.

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How does the Fund Operations Associate contribute to client relations?

The Fund Operations Associate plays a crucial role in client relations by ensuring that accurate financial transactions and reporting are implemented seamlessly. By promptly processing participant transactions and responding to any issues that arise with urgency, you will not only ensure compliance with our service agreements but also foster trust and satisfaction among our clients, making a significant impact on their experience with our services.

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What is the work culture like for a Fund Operations Associate in this fintech company?

The work culture for a Fund Operations Associate in our fintech company is a blend of startup energy and professional dedication. We value respect, diversity, equity, and inclusion, making it a welcoming space for individuals from all backgrounds. Regular virtual team bonding activities and occasional in-person gatherings enhance our collaborative spirit, promoting a fun and engaging atmosphere, all while focusing on our mission to serve our clients effectively.

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What benefits does the company offer to Fund Operations Associates?

Fund Operations Associates can expect a range of competitive benefits, including comprehensive health, dental, and vision insurance coverage, paid parental leave, and 12 paid holidays annually. Additionally, we provide a budget for professional development and an enjoyable vacation package, allowing our employees to recharge and grow. These perks reflect our commitment to valuing our team's contributions and promoting a healthy work-life balance.

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Common Interview Questions for Fund Operations Associate
Can you describe your experience with financial reporting in your previous roles?

In answering this question, focus on any relevant experiences you've had involving financial analysis, accounting, or inventory management. Describe specific tasks you've performed, the outcomes achieved, and any tools or software you utilized, such as Excel. Emphasize your attention to detail and ability to maintain accuracy in reporting.

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How would you handle a situation where there is a discrepancy in cash management?

Addressing discrepancies in cash management requires a systematic approach. Start by reviewing transaction records to identify the source of the discrepancy, whether it be a data entry error or an unprocessed transaction. Describe your method for resolving such issues methodically while maintaining communication with all stakeholders to keep them informed of progress and resolution.

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What motivated you to apply for the Fund Operations Associate position at our fintech company?

Discuss your passion for financial services and helping underrepresented communities. Highlight your alignment with the company's mission and vision, or mention any personal experiences that inspired you to pursue a career in finance, ultimately connecting how your values resonate with the company culture.

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In your opinion, what skills are essential for a successful Fund Operations Associate?

Highlight skills such as attention to detail, organizational capabilities, proficiency in financial tools (like Excel), and communication skills. Also emphasize the importance of teamwork and adaptability in a rapidly changing environment, showcasing how these skills contribute to a high-performance fund operations role.

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Can you provide an example of when you improved a process in your past roles?

Be prepared to give a clear example of a specific challenge you faced in a previous role. Detail the situation, the action you took to improve the process, and the measurable results of your efforts. This illustrates your initiative, problem-solving ability, and impact on your team's efficacy.

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How do you prioritize tasks when managing multiple responsibilities?

Discuss your method for evaluating the urgency and importance of tasks. Mention techniques such as creating to-do lists or project management tools that you use to monitor deadlines. Showcase your ability to stay organized and focused under pressure while ensuring quality output.

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Describe a time when you had to handle sensitive information. How did you ensure confidentiality?

In responding to this question, illustrate your understanding of maintaining confidentiality by detailing a specific instance where you handled sensitive data. Discuss the measures you took to secure the information and emphasize your commitment to ethical standards and practices.

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What role do you think communication plays in fund operations?

Communication is a cornerstone of effective fund operations. Explain how clear and concise communication aids in preventing misunderstandings, aligning teams, and ensuring that all parties are informed about key updates. Provide examples showcasing how you’ve successfully navigated cross-functional communication.

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How comfortable are you with using technology in financial operations?

Express your familiarity with relevant software and tools used in fund operations while emphasizing your willingness to learn new technologies. Mention specific programs, systems, or tools you have used previously and your approach to becoming proficient in new platforms.

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What do you consider to be the biggest challenge facing the fund operations industry today?

Prepare to discuss current industry trends and challenges such as regulatory changes, cybersecurity risks, or evolving client expectations. Offer insights on how professionals can adapt to these challenges and ensure that fund operations maintain efficiency and client satisfaction.

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Full-time, remote
DATE POSTED
December 24, 2024

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