Senior Sales Manager

As a Senior Sales Manager at TrustYou, your primary responsibilities include actively selling our Customer Experience Platform and Customer Data Platform to major hotel chains, conducting market research to identify new opportunities, building strong relationships with enterprise clients, and managing a healthy sales pipeline in Salesforce. You’ll also collaborate with the marketing team to create impactful materials and participate in industry events, ensuring the visibility of TrustYou's innovative solutions.

To qualify for the Senior Sales Manager position at TrustYou, candidates should have a Bachelor’s Degree in Hospitality and a minimum of five years of experience in the SaaS industry, preferably within the Hospitality or Tourism sector. Strong sales skills, excellent communication abilities, and fluency in English, along with either French or Spanish, are essential requirements for this role.

TrustYou is committed to the ongoing career development of its Senior Sales Managers. We offer flexible working hours, remote-friendly environments, and additional training opportunities. Our team celebrates learning with six dedicated learning and development days each year, ensuring you’re continually growing and evolving in your career while contributing to our mission of making guests happy.

A great Senior Sales Manager at TrustYou embodies a strong sales mindset with a passion for hospitality, excellent communication skills, and a winning mentality. They should be adaptable to change, client-focused, and demonstrate confidence in decision-making. Proven experience in selling enterprise service solutions, such as CRM or CDP systems, will also be invaluable in this role.

A typical workday for a Senior Sales Manager at TrustYou involves a mix of proactive sales activities, including reaching out to potential clients, conducting webinars, and attending industry events. You'll spend time researching market trends, collaborating with marketing on initiatives, and maintaining regular communication with existing clients to nurture relationships. The role is dynamic, requiring both independent work and teamwork within a diverse, remote environment.

When discussing your sales strategy, emphasize your approach to targeting and engaging major hotel chains. Share specific tactics like utilizing data-driven insights, developing personalized proposals, and maintaining ongoing communication to build trust. Highlight your ability to analyze market trends to identify potential clients effectively.

Use the STAR method to structure your answer. Describe the situation, the task at hand, the action you took to negotiate, and the result of your efforts. Focus on how you balanced meeting client needs with achieving favorable terms for your company, boosting your credibility as a negotiator.

To maintain strong relationships, focus on consistent and open communication. Discuss your strategies for regular check-ins, gathering feedback, and ensuring that client concerns are addressed promptly. Mention your efforts to provide ongoing value, such as sharing industry insights or relevant product updates to keep the relationship thriving.

Emphasize the critical role market research plays in identifying opportunities and informing your sales strategy. Talk about how understanding competitors’ offerings and market demands helps you position TrustYou’s solutions effectively, tailor your pitch, and strategically target key players in the industry.

Share your experience with specific CRM tools, such as Salesforce, and how you've utilized these platforms to manage client relationships, forecast sales, and track progress. Highlight your ability to adapt to new technologies and your understanding of the importance of data integrity in CRM usage.

Rejection is part of the sales process, and addressing this question requires showcasing resilience. Explain your mindset about learning from rejection, adapting your strategies, and using every interaction as an opportunity for growth. Highlight your commitment to continuous improvement and how you turn setbacks into stepping stones.

Prepare by researching TrustYou’s key offerings like the Customer Experience Platform, Customer Data Platform, and AI agents. Showcase your understanding of how these solutions enhance customer satisfaction and drive business decisions in the hospitality sector, demonstrating your alignment with the company's mission.

Share your approach to time management and prioritization, perhaps by using tools like digital calendars or project management software. Discuss how you assess the urgency and importance of tasks, ensuring you allocate time efficiently to high-impact activities while keeping all clients updated and engaged.

Draw on personal experiences to explain what drives your passion for sales. Whether it's achieving goals, helping clients succeed, or being part of a vibrant team, provide a clear picture of your motivations. Relate your answers back to TrustYou’s mission to keep the conversation relevant.

Articulate your excitement about TrustYou’s mission to enhance the guest experience and the innovative solutions offered. Discuss the appeal of being part of a diverse, remote team and how you align with their values, demonstrating your understanding of the company culture and future goals.