CONTRACT Service Technician

As a CONTRACT Service Technician at Ting Internet, you'll be responsible for performing service activations and installations of our fiber network. This includes connecting, disconnecting, testing, repairing, and maintaining the fiber network. You will engage with customers at install locations, complete installs with knowledge of various techniques, and assist with troubleshooting connectivity issues. Your role will also involve building splices and performing repairs on the network.

To be a successful candidate for the CONTRACT Service Technician position at Ting Internet, you should ideally have 0-2 years of experience in the telecommunications industry. A valid driver’s license and a clean drivers abstract are required. It's important to have a hands-on approach to installation work and the ability to work both indoors and outdoors in various weather conditions.

Essential skills for a CONTRACT Service Technician at Ting Internet include customer interaction, knowledge of fiber installation and splicing, proficiency in using power tools, and the ability to work safely at heights using ladders or bucket trucks. Familiarity with safety practices and compliance with training standards is also crucial for this role.

While previous experience in fiber installation is preferred, Ting Internet values a willingness to learn and the right attitude. The CONTRACT Service Technician position is open to candidates with 0-2 years of experience, making it an excellent opportunity for those looking to enter the telecommunications field and gain hands-on experience.

Yes! As a CONTRACT Service Technician at Ting Internet, you will enjoy a range of benefits, particularly since this contract has the potential to evolve into a permanent position. Benefits include competitive compensation, training opportunities, and a supportive work environment that fosters professional growth.

When answering this question, highlight any relevant hands-on experience you have with fiber installation. Discuss specific tasks you’ve performed, such as splicing or troubleshooting. If you lack direct experience, talk about related skills or training you've undertaken and how you're eager to apply them in this role.

In your response, emphasize the importance of communication and setting expectations with the customer. Talk about how you ask for customer feedback, address concerns on-site, and your commitment to providing a positive installation experience.

Your answer should reflect your understanding of safety protocols. Discuss specific practices you've employed, such as using safety gear, adhering to guidelines for working at heights, and following procedures for using power tools. Emphasize your commitment to safety in every aspect of your work.

When answering, choose a specific example that shows your problem-solving skills. Outline the challenge, the steps you took to resolve it, and the outcome. Emphasize your adaptability and your ability to keep customer satisfaction in mind during the process.

Discuss your methodology for troubleshooting, including how you approach identifying the source of the issue. Mention specific tools or techniques you've used to test and restore connectivity, illustrating your analytical skills and technical knowledge.

In your response, outline how you assess urgency and importance in your tasks. Explain any strategies you use to manage time effectively, whether through checklists, communication with team members, or an organized process to ensure everything gets completed on time.

Express your willingness to work outdoors and adaptability to different weather conditions. Mention any previous experiences where you worked in challenging weather, showing that you can remain focused and productive regardless of the environment.

Mention any specific tools related to fiber installation or telecommunications that you're familiar with. If you’ve used power tools or handling safety equipment, include those in your answer to demonstrate your competence and readiness for the technical aspects of the position.

Share specific resources you follow, such as industry publications, online courses, or professional groups. Highlight your proactive approach to continuing education and how it helps enhance your skills and understanding of the telecommunications field.

Reflect on your motivations and the values of Ting Internet. Discuss your interest in working for a company that prioritizes community and innovation in technology. Express your enthusiasm for contributing to a team dedicated to enhancing connectivity and making a difference in people's lives.