Academic Account Manager, SynBio Pacific NorthWest

As an Academic Account Manager at Twist Bioscience, your primary responsibilities will include driving revenue growth through the marketing of our gene synthesis products, maintaining accurate revenue forecasts, building and managing deep relationships with clients, identifying customer feedback, and keeping track of the competitive landscape. Your role will ensure that our offerings align with customer needs while fostering long-term partnerships.

To qualify for the role of Academic Account Manager at Twist Bioscience, you should ideally possess a Bachelor's degree in Biology or a related field and at least 3 years of experience in selling life sciences products. Knowledge of synthetic biology and experience working with custom or made-to-order businesses will significantly enhance your application, along with familiarity with Salesforce.com for managing customer relations.

In the role of Academic Account Manager at Twist Bioscience, you contribute to innovation by collecting and relaying customer feedback, identifying unmet needs within the market, and introducing new product ideas to internal teams. This input is vital for the continued development of our advanced gene synthesis platform, ensuring that we remain at the forefront of the synthetic biology field.

Succeeding as an Academic Account Manager at Twist Bioscience requires strong relationship management skills, scientific problem-solving abilities, and excellent communication skills. Furthermore, capacity for strategic thinking alongside tactical execution is crucial, along with a demonstrable self-motivation and drive to achieve financial results consistently.

As an Academic Account Manager at Twist Bioscience, you will work in a dynamic, fast-paced, and supportive environment that values collaboration and innovation. You'll be empowered to make decisions, manage your own territory effectively, and engage with a diverse team while contributing to a mission-driven organization that seeks to impact the genomics revolution significantly.

While answering, be sure to highlight your specific experiences with synthetic biology applications, showcasing how you used this knowledge to drive sales or assist clients. Give examples that illustrate your understanding of gene synthesis technologies and their market implications.

Discuss the importance of regular communication, personalized follow-ups, and how you address customer feedback. Providing specific examples of how you've successfully built long-term relationships will showcase your relationship management skills.

Mention the resources you use, including industry journals, trade shows, and networking opportunities. Explain how you apply this knowledge to develop your sales strategies and inform your customers of relevant advancements.

When answering, use the STAR method (Situation, Task, Action, Result) to emphasize how you approached a challenging target, the strategies you implemented, and the outcomes that resulted from your efforts.

Provide insight into your time management techniques, such as prioritizing tasks based on urgency and importance, utilizing project management tools, and how you ensure that key accounts receive adequate attention.

Discuss a time when you analyzed sales data to improve a strategy or solve a problem. Emphasize the specific skills you used to interpret data and how it influenced your decision-making.

Explain your communication style and how you tailor your approach based on the client's knowledge level. Highlight the importance of active listening and confirming that you've understood their needs accurately.

Discuss the factors you evaluate, such as potential challenges in the market, customer concerns, or supply chain issues, and how you outline strategies to address these risks effectively.

Talk about your process for gathering and analyzing feedback, how you report it to internal teams, and any past instances where customer input directly influenced product development.

Demonstrate your knowledge of Twist Bioscience's mission and values. Share your passion for synthetic biology and how you see your skills aligning with the company's goals in the genomics revolution.