Job details

Client Success Manager

Get a free resume review

Conduct 20-25 client meetings per week to understand and address client needs effectively.
Serve as the primary point of contact for clients, fostering strong, long-term relationships.
Ensure client satisfaction by providing timely and high-quality service.
Track and follow up on client queries to ensure timely resolution.
Maintain accurate records of client interactions in HubSpot, ensuring comprehensive documentation.
Work closely with the local PH team to align on strategies for supporting staff development.
Provide input and feedback to enhance team performance and client service delivery.
Support training initiatives to improve team skills and efficiency.

Bachelor’s degree in Business Administration, Human Resources, or a related field.
5+ years of proven experience in a client-facing role, with strong communication and interpersonal skills.
Proficiency in using HubSpot for client management and reporting.
Ability to manage a high volume of client interactions while maintaining exceptional service quality.
Strong organizational skills and attention to detail.
Proactive and solutions-oriented approach to client service.
Collaborative team player with the ability to work across diverse teams.

Candidates from Metro Manila will be prioritized as this role will be mostly working from home but may need to work onsite on a quarterly basis.

As a Twoconnect employee, you get to enjoy the following:

Work from home
Dayshift
HMO benefits
Government-mandated benefits
Training and Development programmes
Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
Experience working with leading organisations
Fun, supportive, and inclusive culture
Dedicated Team Managers that look after your development

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Success Manager, Twoconnect

As a Client Success Manager at Twoconnect, you'll play a pivotal role in ensuring our clients' needs are met and exceeded. Picture yourself leading 20-25 client meetings each week, diving deep into what makes our clients tick, and building those solid, long-lasting relationships that matter. Your mission? To guarantee client satisfaction by delivering timely, high-quality service. You'll be the go-to person for any queries, making sure they get resolved quickly and efficiently. Keeping everything organized is key, which is why maintaining accurate documentation in HubSpot is a must for your success. You'll work closely with our local team in the Philippines, strategizing on ways to support team development and enhance client service delivery. This role will tap into your proactive and solutions-oriented mindset as you contribute to improving our team skills and overall efficiency. If you have a bachelor’s degree in Business Administration or a related field, plus over 5 years in a client-facing role, we’d love to meet you. Your strong communication skills and attention to detail will shine as you navigate the challenges of a high-volume client environment. And remember, while this role is primarily work-from-home, you may need to join us onsite quarterly, so candidates from Metro Manila will be prioritized. At Twoconnect, we take pride in our fun and supportive culture, offering not just HMO benefits and training programs but also engaging employee events. If you’re excited to make a difference, let’s connect!

Frequently Asked Questions (FAQs) for Client Success Manager Role at Twoconnect

What are the responsibilities of a Client Success Manager at Twoconnect?

As a Client Success Manager at Twoconnect, your responsibilities include conducting client meetings, addressing client needs, and fostering lasting relationships. You'll ensure client satisfaction through timely service and accurate documentation of interactions in HubSpot, while also collaborating with the local team to enhance service delivery.