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CLM Technical Process Owner

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

As a CLM Technical Process Owner, you will bring deep expertise in Icertis Contract Lifecycle Management (CLM) and Salesforce CRM to manage and optimize legal technology processes. This role will be responsible for ensuring seamless integration, functionality, and efficiency of contract management workflows within Icertis while maintaining strong connectivity with Salesforce and other enterprise systems.

As the key technical liaison between Legal, IT, and cross-functional teams, you will analyze business requirements, develop scalable solutions, and drive continuous improvements in contract lifecycle management (CLM) processes.

What you'll do at UiPath

Legal Technology & System Expertise:

  • Serve as the primary technical owner for the Icertis CLM system, ensuring efficient contract management workflows

  • Oversee Salesforce CRM integrations with Icertis and other legal and sales-related tools

  • Ensure data accuracy, integrity, and governance across systems supporting legal processes

  • Collaborate with IT, solution architects, and vendors to configure, enhance, and troubleshoot system functionalities

Process Optimization & Business Analysis:

  • Work closely with Legal, Sales, Procurement, and IT teams to identify inefficiencies in contract workflows

  • Analyze and optimize end-to-end contract lifecycle processes (creation, negotiation, approval, execution, renewal, compliance)

  • Define and document business and functional requirements, ensuring seamless process execution

  • Lead process automation initiatives, leveraging AI-driven contract analytics and workflow automation tools

System Integration & Data Management:

  • Ensure smooth Icertis and Salesforce system integration, troubleshooting any data synchronization or workflow issues

  • Collaborate with IT and external partners to design and implement API connections, middleware, and third-party integrations

  • Maintain and enhance reporting capabilities and dashboards, providing insights into legal and contract performance

Training, Documentation & Compliance:

  • Develop and maintain comprehensive documentation on technical configurations, workflows, and system dependencies

  • Provide user training and support for legal and business teams, ensuring adoption of best practices

  • Ensure systems comply with legal, security, and regulatory requirements, working with Compliance teams to maintain audit readiness

Continuous Improvement & Innovation:

  • Stay updated on Icertis CLM, Salesforce, and legal tech advancements, identifying opportunities for process enhancements

  • Proactively recommend and implement AI, automation, and self-service tools to improve legal process efficiency

  • Conduct regular system health checks and stakeholder feedback sessions to drive ongoing improvements

What you'll bring to the team

Required:

  • 5+ years of experience working with Icertis CLM and Salesforce CRM in a technical process ownership or administrator role

  • Strong understanding of contract lifecycle management (CLM) processes and related legal operations

  • Hands-on experience with system configuration, workflows, and integrations between Icertis and Salesforce

  • Expertise in data integrity, governance, and reporting within CLM and CRM systems.

  • Experience in process mapping, optimization, and automation in legal or contract management functions

  • Proficiency in business analysis and requirement gathering, working with IT and business stakeholders

  • Strong problem-solving and troubleshooting skills in SaaS legal and contract management solutions

Preferred:

  • Knowledge of other legal tech tools (e.g., DocuSign, Adobe Sign, Ironclad, Conga).

  • Familiarity with legal compliance, risk management, and contract analytics best practices

  • Strong communication skills with the ability to train and support non-technical users.

  • Salesforce Administrator and Icertis certifications are a plus.

#LI-MR1

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.

Average salary estimate

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What You Should Know About CLM Technical Process Owner, UiPath

At UiPath, we are dedicated to leveraging automation's transformative power to revolutionize the way the world works. We’re looking for someone enthusiastic and forward-thinking to join our team as a CLM Technical Process Owner in our Bangalore office. In this pivotal role, you'll be the technical beacon guiding our Icertis Contract Lifecycle Management system, ensuring seamless integration with Salesforce and optimizing our legal technology processes. Your main mission? To enhance contract management workflows, collaborating with cross-functional teams to drive efficiency and effectiveness. You'll analyze business requirements, develop scalable solutions, and lead innovative initiatives using AI and automation. Interfacing with IT and various business units, you'll tackle any challenges head-on—whether it's ensuring data integrity or driving continuous improvement. Your expertise will not only support Legal and IT but also provide the foundation for our organization to make informed decisions based on reliable data and analytics. If you have over five years of experience with Icertis CLM and Salesforce and are passionate about tackling inefficiencies in contract lifecycle processes, we’d love to have you on board. Join us at UiPath and be part of an exciting journey towards redefining how we manage and process contracts with the power of technology!

Frequently Asked Questions (FAQs) for CLM Technical Process Owner Role at UiPath
What are the main responsibilities of a CLM Technical Process Owner at UiPath?

As a CLM Technical Process Owner at UiPath, your key responsibilities include managing the Icertis CLM system to ensure efficient contract workflows, overseeing integrations with Salesforce and other tools, and optimizing the end-to-end contract lifecycle processes. You will collaborate closely with cross-functional teams to analyze business needs and implement improvements, while ensuring data accuracy and compliance across all systems.

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What qualifications are required for the CLM Technical Process Owner position at UiPath?

To excel as a CLM Technical Process Owner at UiPath, you need at least 5 years of experience with Icertis CLM and Salesforce CRM, preferably in a technical process ownership or administrator role. A comprehensive understanding of contract lifecycle management processes, strong problem-solving skills, and hands-on experience with system configuration are also crucial to succeed in this role.

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How does the CLM Technical Process Owner contribute to process optimization at UiPath?

The CLM Technical Process Owner at UiPath plays a critical role in identifying inefficiencies in contract workflows. By analyzing current processes and defining business requirements, you will implement solutions that enhance efficiency, leveraging automation and AI-driven tools to streamline contract management, from creation through to compliance.

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What tools and systems should a CLM Technical Process Owner at UiPath be familiar with?

A CLM Technical Process Owner at UiPath should be proficient in using Icertis CLM and Salesforce CRM. Familiarity with other legal tech tools such as DocuSign, Ironclad, and contract analytics is a plus. Knowledge in data integrity, governance, and reporting within these systems is indispensable for the role.

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What is the work culture like for a CLM Technical Process Owner at UiPath?

At UiPath, we foster a dynamic and inclusive work culture. As a CLM Technical Process Owner, you'll be part of a team that values curiosity, collaboration, and innovation. We believe in flexible work arrangements and support our employees' growth by encouraging them to take initiative and seek continuous improvement in their roles.

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Common Interview Questions for CLM Technical Process Owner
Can you describe your experience with Icertis CLM and Salesforce?

When answering this question, focus on specific projects where you used these systems, detailing your role and any successes you achieved. Highlight how your experience relates to improving contract workflows and enhancing integration between the systems.

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How do you ensure data integrity within a CLM system?

Discuss your approach to data governance, including regular audits, validation checks, and the importance of maintaining accurate records. Emphasize how you prioritize data governance in your daily operations to support contract management.

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What strategies do you use for process optimization in contract lifecycle management?

Share examples of methodologies you’ve applied in previous roles, such as Lean or Six Sigma, and explain how you identify inefficiencies. Describe how you collaborate with stakeholders to implement changes that streamline workflows.

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How do you stay updated on industry advancements related to legal technology?

Mention the conferences you attend, relevant publications you read, and online courses or certifications you pursue. This demonstrates your commitment to continuous learning and keeping up with trends in legal tech.

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Can you provide an example of a successful integration project you managed?

Offer a specific case where you led an integration effort, detailing the challenges you faced, the technical solutions implemented, and the impact on efficiency and workflow. Quantify your success if possible.

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How do you handle conflicts between technical teams and business users?

Explain your communication strategy for bridging gaps between technical and non-technical stakeholders. Share specific techniques you use to facilitate understanding and resolve conflicts, emphasizing your interpersonal skills.

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What is your approach to training non-technical users on a CLM system?

Discuss how you assess user needs, develop training materials, and conduct sessions. Highlight the importance of hands-on training and providing ongoing support to ensure user adoption of best practices.

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What are the challenges you've faced in managing contractual workflows?

Reflect on specific challenges such as data synchronization issues or compliance barriers you've encountered in previous roles. Explain how you addressed those challenges and what the outcomes were.

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Describe your role in cross-functional team collaboration.

Provide examples of how you've worked with cross-functional teams, emphasizing collaboration techniques, project outcomes, and the role of teamwork in achieving successful project completions.

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What do you believe sets UiPath's approach to legal technology apart?

Discuss your understanding of UiPath's mission and commitment to innovation in automation. Reflect on how this aligns with your personal values and professional experiences, and how you can contribute to this differentiated approach.

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Full-time, hybrid
DATE POSTED
April 11, 2025

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