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Medical Receptionist Gilbert - job 1 of 2

Overview

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrows healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Healths mission and St. Josephs guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.Look for us on Facebook and follow us on Twitter.For the health of our community ... we are proud to announce that we are a tobacco-free campus

Responsibilities

The Medical Receptionist is the first point of service for our patients coming into the practice and is responsible for greeting, registering and scheduling patient appointments. Responsible for verifying insurance eligibility and benefits. Collects co-payments and obtains routine financial information from various sources to obtain payment plan arrangements and Medicare coverage. He/she also answers the phone and acts as a primary source of information to patients in the waiting area. Obtains complex financial information regarding patients from various sources to obtain payment plan agreements charity care Medicare coverage alternative financing and verifies coverage. May obtain prior authorizations for office visits and/or testing. May enter charge entry data as required. Other duties as assigned.

 

  • Performs various clerical duties to include: Maintain departmental deposit logs, prepare routine schedules and reports, utilize analytical skills necessary to maintain provider schedules
  • Ensures positive customer service atmosphere and interactions in reception areas
  • Answers the telephone in a pleasant and helpful manner
  • Coordinate patient movement, reports problems or irregularities
  • Working knowledge of multi-line phones
  • Working knowledge of computers, fax/copy machines
  • Prepares registration documents and ensures the accuracy of pertinent patient information
  • Complete full patient registration in IDX when registering new patients. Ensure all patient information is updated and current when following up/interactive with patients. Verify insurance eligibility and/or benefits.
  • Provides support services to patients and medical staff
  • Complies with all HIPAA requirements regarding patient confidentiality and patient medical records
  • Ability to establish and maintain effective working relationships with patients, employees and the physician staff
  • Ability to sort and file materials
  • Obtains authorization for office visits

Dignity Health now offers an Education Benefit program for benefit-eligible employees.  This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, and adoption assistance.

Qualifications

MINIMUM

Basic computer skills required

 

PREFERRED

Previous medical office and/or insurance experience

Bi-lingual skills

Average salary estimate

$39000 / YEARLY (est.)
min
max
$36000K
$42000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Medical Receptionist Gilbert, UNAVAILABLE

Are you looking for an opportunity to make a genuine impact in the healthcare community? Join Dignity Health Medical Group as a Medical Receptionist in Gilbert! As a cornerstone part of our team, you'll be the first friendly face that patients see when they walk into our practice. Your primary responsibilities will include greeting, registering, and scheduling patient appointments, while ensuring a positive atmosphere for everyone. In this role, you will also handle insurance eligibility verification, collect co-payments, and assist with payment plans, ensuring that the financial aspect of our services runs smoothly. Additionally, you'll take incoming calls, providing valuable information to patients and coordinating their experiences. This position requires a good grasp of various clerical duties, as maintaining accurate patient records is essential to our operations. At Dignity Health, we’re not only committed to high-quality clinical care but also to nurturing a supportive environment for our staff. That’s why we offer a comprehensive benefits package including health, dental, vision insurance, and even an Education Benefit program to help you pursue your personal and professional goals. If you have basic computer skills and a passion for assisting others, we invite you to become part of our dedicated team, where you can help shape the future of healthcare in Gilbert.

Frequently Asked Questions (FAQs) for Medical Receptionist Gilbert Role at UNAVAILABLE
What are the primary responsibilities of a Medical Receptionist at Dignity Health Medical Group?

As a Medical Receptionist at Dignity Health Medical Group, your primary responsibilities include greeting and registering patients, scheduling appointments, verifying insurance eligibility, collecting co-payments, and managing patient inquiries. Your role is crucial in ensuring that patients feel welcomed and valued as they navigate their healthcare journey.

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What qualifications do I need to become a Medical Receptionist at Dignity Health in Gilbert?

To become a Medical Receptionist at Dignity Health in Gilbert, a basic understanding of computer skills is required. Preferably, candidates will have prior medical office experience and knowledge of insurance processes. Bi-lingual skills are a plus as they enhance communication with our diverse patient population.

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How does Dignity Health support the professional development of Medical Receptionists?

Dignity Health supports the professional development of Medical Receptionists through an Education Benefit program, providing financial assistance for education and training. As a full-time employee, you may qualify for up to $18,000 in benefits over five years, which can be invaluable in advancing your career in healthcare.

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What skills are essential for a Medical Receptionist at Dignity Health Medical Group?

Essential skills for a Medical Receptionist at Dignity Health Medical Group include effective communication, organization, and customer service abilities. Additionally, familiarity with multi-line phone systems and basic computer operations will help you perform your duties efficiently and support the healthcare team competently.

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What kind of work environment can I expect as a Medical Receptionist at Dignity Health?

As a Medical Receptionist at Dignity Health, you can expect a collaborative and supportive work environment. Our focus on teamwork and patient-first service creates a positive atmosphere, making it a rewarding place to work. We prioritize open communication and professional growth, ensuring that all staff members collaborate effectively.

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Common Interview Questions for Medical Receptionist Gilbert
Can you describe the role of a Medical Receptionist?

The role of a Medical Receptionist includes managing patient interactions, appointment scheduling, insurance verification, and supporting medical staff. It's essential to convey a positive attitude and professionalism, demonstrating your commitment to patient care.

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How do you handle difficult patients or situations?

In challenging situations, remain calm and empathetic. Listen to the patient’s concerns and try to provide solutions or alternative options. Always prioritize professionalism and seek assistance from a supervisor if needed.

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What experience do you have in managing appointment scheduling?

I have experience using electronic health record systems to manage appointment schedules efficiently. I prioritize communication with both patients and staff to ensure appointments are confirmed and rescheduled as necessary.

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How do you ensure patient confidentiality as a Medical Receptionist?

Ensuring patient confidentiality is vital in this role. I adhere strictly to HIPAA regulations, handling patient information discreetly and securely, discussing details only with authorized personnel.

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What strategies do you use to verify insurance eligibility effectively?

To verify insurance eligibility effectively, I cross-check information on insurance cards and utilize online verification tools. I also maintain thorough communication with insurers when discrepancies arise, ensuring accuracy for our patients.

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How do you prioritize tasks during a busy shift?

During busy shifts, I prioritize tasks by assessing urgency and patient needs. I focus on immediate patient interactions first while balancing administrative duties, ensuring that both patient satisfaction and departmental operations are maintained.

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Can you give an example of how you've improved a process in a medical office?

In my previous role, I streamlined the patient check-in process, reducing wait times by implementing a pre-registration system. This not only improved efficiency but also enhanced the overall patient experience.

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How do you stay organized and manage paperwork effectively?

I keep detailed records and use organizational tools such as checklists and digital filing systems to manage paperwork effectively. I regularly review and update documents to ensure everything remains current and accessible.

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Why do you want to work as a Medical Receptionist at Dignity Health?

I'm drawn to Dignity Health because of its commitment to community health and innovative patient care. I admire the organization's focus on supporting staff development, making it an ideal place for me to grow and contribute meaningfully.

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What do you think is the most important quality for a Medical Receptionist?

The most important quality for a Medical Receptionist is empathy. Understanding patients' concerns and providing them with a welcoming and supportive environment can significantly improve their experience in a healthcare setting.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 20, 2025

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