Job details

Patient Registration Rep - job 5 of 6

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Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

One Community. One Mission. One California

Responsibilities

The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient collection of patient demographics information financial counseling coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers point of sale devices applications supporting credit card transactions and reports or other documents containing credit card information) from single transactions or a single card at a time.

Position Summary:

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.In order to ensure appropriate reimbursement for services rendered primary duties include:

Appropriate patient identification

Collecting accurate and thorough patient demographic data

Obtaining insurance information and verifying eligibility and benefits

Determining and collecting patient financial liability

Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.

Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.

Qualifications

Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles. 2 years preferred.
Applicable education and/or training can be used to balance a lack of experience High School diploma GED or equivalent.
Thorough understanding of insurance policies and procedures.
Working knowledge of medical terminology.
Able to perform basic mathematics for payment calculation.
Experience in requesting and processing financial payments.
Intermediate to advanced computer skills.
Knowledge of charity care programs as well as the various government and non-government programs preferred.

Education: High School graduate or equivalent

Special Skills: Typing 30 WPM computer skills

Average salary estimate

$42500 / YEARLY (est.)

min

max

$35000K

$50000K

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What You Should Know About Patient Registration Rep, UNAVAILABLE

At CommonSpirit Health, we're on a mission to provide compassionate care, and we're looking for a dedicated Patient Registration Representative in Long Beach to join our amazing team! In this role, you'll be the welcoming face of our facility, making a significant impact on our patients’ experiences. Your responsibilities will include accurately capturing patient demographics, assisting with financial counseling, and ensuring a smooth registration process. You’ll play a key role in verifying insurance eligibility and guiding patients through their financial obligations. We know that every interaction counts, so you’ll use your superb customer service skills to advocate for patients and their families, helping them navigate hospital policies and their rights. Here at CommonSpirit, we value teamwork and community, and you’ll have the chance to collaborate with various departments to ensure that everyone gets the care they need. If you have at least a year of experience in healthcare, a solid understanding of insurance policies, and a commitment to creating a positive, compassionate environment, we would love to hear from you. Join us at CommonSpirit Health as we continue to innovate to build healthier communities where everyone has access to the care they deserve!

Frequently Asked Questions (FAQs) for Patient Registration Rep Role at UNAVAILABLE

What are the responsibilities of a Patient Registration Representative at CommonSpirit Health?

As a Patient Registration Representative at CommonSpirit Health, your main responsibilities include facilitating the patient registration process, ensuring accurate collection of patient demographics, verifying insurance eligibility, conducting financial counseling, and responding proactively to the needs of patients and their families. You will be pivotal in creating a seamless and compassionate experience for patients from the moment they enter our facility.