Revenue Cycle Coordinator II

As a Revenue Cycle Coordinator II at CommonSpirit Health, your main responsibilities revolve around resolving insurance and self-pay accounts, managing claim appeals, and ensuring accurate account reconciliations. You'll research various payer regulations, guide new employees, and strive to meet and exceed our established productivity and quality standards for optimal revenue cycle performance.

To succeed in the Revenue Cycle Coordinator II role at CommonSpirit Health, you should have prior experience in either palliative care or physician billing. A high school diploma or equivalent is necessary, along with relevant experience in revenue cycle processes within healthcare settings. Skills in critical thinking, communication, and teamwork will be essential to your success in this position.

In addition to a fulfilling career as a Revenue Cycle Coordinator II at CommonSpirit Health, you'll enjoy a range of benefits designed to support your well-being. These include a robust annual bonus structure, exceptional vacation plans, health insurance options through Blue Cross Blue Shield, dental and vision plans, as well as a 401(K) plan, mental health benefits, and various forms of insurance to ensure you're well taken care of.

Yes, as a Revenue Cycle Coordinator II at CommonSpirit Health, you can work remotely, provided you reside in an approved state. This role allows for flexibility in your schedule, making it easier to find the right balance between work and life while still fully contributing to the team.

Essential skills for a successful Revenue Cycle Coordinator II at CommonSpirit Health include strong communication abilities, attention to detail, independent problem-solving skills, and a solid understanding of revenue cycle management. A team-player attitude and proficiency in bank statement balancing and remittance processing are also highly valued for effectively navigating this important role.

When answering this question, detail your relevant experience in the revenue cycle field, specifically focusing on your roles that involved palliative care or physician billing. Highlight specific tasks you've managed, such as claims processing, account reconciliations, and how you’ve helped achieve optimizations in these areas.

To address this question, explain your approach to task prioritization. You might discuss using a systematic process, such as assessing urgency based on deadlines, the complexity of claims, or the financial impact, and how effective communication with team members can help streamline the workflow.

In your response, provide a specific example of a complex billing issue you faced. Outline the steps you took to research and resolve the problem, emphasizing your analytical skills and attention to detail. Make sure to highlight the outcome and what you learned from the experience.

Discuss your strategies for maintaining accuracy, such as double-checking entries, cross-referencing with other records, and maintaining a check-list to ensure no steps are overlooked. Mention how leveraging technology and training can assist in these processes as well.

Your answer should highlight your commitment to professional development. Mention industry journals, webinars, or continuing education courses you follow to keep yourself informed about regulatory changes. Emphasize the importance of continuous learning in adapting your processes and ensuring compliance.

When discussing tools or software, mention specific programs you have experience with, such as electronic health record systems, billing software, or data management tools. If you've utilized specific functionalities within these systems to enhance efficiency, be sure to share those examples.

In your response, talk about your communication skills and approach to conflict resolution. Provide an example of a past experience where you actively listened to concerns, clarified misunderstandings, and created a collaborative environment to find a resolution.

Mention challenges such as delayed payments, claims denials, and compliance with regulations. Discuss approaches to tackle these challenges like streamlining processes, enhancing communication with payers, and implementing education sessions for team members.

In your answer, outline your training approach which may include creating structured onboarding materials, hands-on demonstrations, and providing ongoing support as they learn. Highlight the importance of ensuring new staff feel confident and integrated into the team.

Share your passion for healthcare and how your skills align with the mission and values of CommonSpirit Health. Discuss what draws you to the company, such as its commitment to employee growth or innovative practices in revenue cycle management.