ServiceNow Administrator

As a ServiceNow Administrator at TISTA, your responsibilities will include managing ITOM modules such as CMDB and Discovery, working closely with developers and testers to execute system analysis, and tailoring ITOM solutions for business requirements. You will also manage workflows, conduct training sessions, and drive improvements in IT operations through process re-engineering and best practices.

To qualify for the ServiceNow Administrator role at TISTA, you should hold a bachelor’s degree in a related field such as computer science or operations research and possess at least five years of relevant work experience. Alternatively, you can substitute eight years of additional relevant experience for the educational requirement. Familiarity with VA operations and experience in ITOM and SecOps is preferred.

Yes, the ServiceNow Administrator role at TISTA is fully remote, allowing you to work from anywhere in the United States. We prioritize a flexible working environment to ensure our associates can balance their professional and personal lives effectively.

TISTA offers an exceptional benefits package for ServiceNow Administrators, which includes comprehensive healthcare benefits, paid time off, tuition reimbursement, retirement plans with matching contributions, and much more. We ensure our associates are well-supported both professionally and personally.

The salary range for the ServiceNow Administrator position at TISTA is from $75,145 to $104,625. The actual offer will consider several factors, including your skills, experience, and location, with additional opportunities for bonuses depending on specific roles.

When answering this question, focus on specific projects where you implemented ITOM solutions. Highlight your involvement in modules like CMDB, Discovery, and Service Mapping, and discuss any challenges you overcame during the process.

Emphasize your communication strategies, such as regular meetings, updates, and the use of collaboration tools. You can also mention the importance of understanding their requirements to align ITOM solutions with project goals.

Mention your method for gathering business requirements, evaluating the current system, and designing solutions that are tailored to meet organizational needs. Use examples to illustrate your analytical skills effectively.

Discuss specific challenges you've encountered, such as resistance to change from users or technical hurdles. Emphasize how you addressed these challenges and what you learned from the experience.

Describe your preparation process for training sessions, including how you tailor content for different audiences and how you ensure knowledge transfer. Highlight any techniques you've found effective for engaging participants.

Share examples of how you've identified inefficiencies in IT operations and the strategies you implemented to improve them. This shows your proactive approach and commitment to continuous improvement.

Detail a particular project, outlining your role, the objectives, and the results. Highlight your project management skills and the positive impact of the project on the organization.

Discuss your commitment to professional development, such as attending webinars, completing certifications, or participating in online communities. This shows your enthusiasm for the field and lifelong learning.

Talk about how you gather feedback, analyze performance metrics, and stay observant of workflows to identify areas ripe for improvement. Doing so demonstrates your analytical mindset and dedication to enhancing productivity.

Your answer should reflect your understanding of ServiceNow’s capabilities, such as streamlining workflows, enhancing visibility, and improving service delivery. Sharing insights into how these benefits can be realized in practice would reinforce your expertise.