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VP Patient Care Services - job 1 of 2

Overview

CHI Health Midlands is a 131-bed acute care hospital located in Papillion, Nebraska, serving Sarpy County and surrounding communities. Part of the CHI Health network and affiliated with CommonSpirit Health—Midlands has been providing care since 1976. Our hospital offers a broad range of services, including heart and vascular care, emergency and surgical services, diagnostics and radiology, women’s health, orthopedics, sleep and respiratory care, behavioral health, cancer care, rehabilitation, maternity services, primary care, and virtual quick care. We are recognized for excellence in heart and vascular care, emergency services, and surgical outcomes.

 

​Papillion, Nebraska, is a vibrant city located just southwest of Omaha, offering residents a blend of small-town charm and modern amenities. As the county seat of Sarpy County, Papillion boasts a strong economy, excellent schools, and a variety of recreational opportunities. Its proximity to Omaha provides easy access to urban conveniences while maintaining a close-knit community atmosphere.

Responsibilities

The Vice President of Patient Care Services plays a vital leadership role in advancing the mission and vision of CHI Health and Commonspirit by serving as the designated administrative leader for programs and services within the community. This individual is responsible for planning, organizing, implementing, and directing resources across assigned operational areas. As a visible and ethical leader, the VP serves as a role model for values-based management and fosters an environment grounded in the Mission, Vision, Pledge, and Commitments of CHI Health.

 

This position holds direct accountability for nursing practice on the assigned campus and collaborates closely with medical staff, ancillary services, community leaders, agencies, and payors to fulfill strategic goals for the defined service population. A key focus of this role is building and sustaining strong relationships with physicians and staff to drive improvements in patient experience, physician engagement, and employee satisfaction. This role offers the opportunity to help lead the shift toward a more ambulatory-focused care model, with significant autonomy in managing resources and operations across that setting.

 

The VP of Patient Care Services also maintains direct operational oversight for specific departments and programs on their assigned campus. Additional direct or consultative responsibilities may be delegated as needed to support campus operations. The incumbent also carries matrix management accountability for all nursing care areas within the hospital, regardless of reporting structure. In support of enterprise strategy, the VP partners closely with service line leaders, providing consultative leadership and coordination to advance key objectives and ensure alignment across the organization.

 

Key Responsibilities:

  • Oversees systems for collecting and evaluating patient and staff data to support nursing practice and clinical decision-making.

  • Develops and monitors organizational planning and nursing care delivery systems to ensure quality outcomes and alignment with strategic goals.

  • Fosters a diverse, inclusive, and professional environment aligned with CommonSpirit Health’s core values, collaborating across disciplines and leadership levels.

  • Supports and integrates nursing research into practice and administration.

  • Manages human and financial resources, including staffing allocation and shared governance, to meet organizational and patient care needs.

  • Participates in the credentialing process for advanced practice nurses.

  • Ensures compliance with safety, security, and infection control programs.

  • Leads all aspects of team management, including hiring, training, performance evaluation, and day-to-day supervision.

  • Manages staff performance through goal setting, feedback, coaching, and corrective action aligned with organizational commitments.

  • Completes performance reviews and, where needed, coordinates peer reviews to validate clinical competence.

  • Adheres to and promotes safety and regulatory policies; evaluates personal performance based on professional and organizational standards.

  • Performs other duties as assigned by leadership.

Qualifications

Education

  • Master’s or Post-Graduate Degree 

Licensure and Certifications

  • Active Registered Nurse (RN) license in practicing state

Minimum Knowledge, Skills, and Abilities

  • If working in or traveling to Iowa, or working in a Behavioral Health/Psych unit:

    Must complete Mandatory Reporter – Adult and Mandatory Reporter – Child training within 6 months (tracked through Learning system)
  • Strong knowledge and experience with Ambulatory services including Ancillary services
  • Service Line growth operations management
  • Change Management 
  • Strong with physician/ provider relationship 

Preferred:

  • Strong knowledge and application of nursing practice and systems framework

  • Excellent strategic thinking abilities

  • Demonstrated strength in resource management and stewardship

  • Strong understanding of total quality management and continuous quality improvement concepts

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About VP Patient Care Services, UNAVAILABLE

At CHI Health Midlands in Papillion, we are on the lookout for an inspiring and driven VP of Patient Care Services to join our leadership team. As a 131-bed acute care hospital part of the CHI Health network, we pride ourselves on providing excellent patient care across a wide range of services, from heart and vascular care to rehabilitation and maternity services. This role is essential in advancing our mission and vision, serving as the administrative leader responsible for collaborating with medical staff and community entities to elevate our patient care delivery. You'll not only oversee operational areas but will also play a critical role in shaping a positive workplace culture and enhancing the patient experience. Building relationships with our talented nursing staff, physicians, and community leaders will be at the core of your success, and your managerial acumen will help drive improvements across departments. With your expertise, you'll engage in resource management, ensure compliance with safety standards, and support a diversity of practices that resonate with CommonSpirit Health’s values. The VP of Patient Care Services will take charge in transitioning us towards a more ambulatory-focused care model while maintaining operational oversight of specific departments and systems. If leading people toward positive change and improving patient care is your passion, we’d love to see how you can contribute to our continuing legacy of excellence at CHI Health Midlands.

Frequently Asked Questions (FAQs) for VP Patient Care Services Role at UNAVAILABLE
What are the primary responsibilities of the VP Patient Care Services at CHI Health Midlands?

The VP Patient Care Services at CHI Health Midlands is tasked with leading and overseeing various operational areas to ensure high-quality patient care. Key responsibilities include managing human and financial resources, collaborating with medical staff, evaluating patient data to influence clinical decisions, and enhancing the patient experience in alignment with the organization’s missions. The VP plays a pivotal role in developing nursing care delivery systems and promoting team management that aligns with the hospital's operational goals.

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What qualifications are required for the VP Patient Care Services position at CHI Health Midlands?

To qualify for the VP Patient Care Services role at CHI Health Midlands, candidates must possess a Master’s or Post-Graduate Degree and hold an active Registered Nurse (RN) license in their practicing state. Familiarity with ambulatory services, change management, and strong relationship-building skills with physicians and staff are crucial. Additionally, knowledge of nursing practice frameworks and total quality management principles is also preferred.

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How does the VP Patient Care Services impact the patient experience at CHI Health Midlands?

The VP Patient Care Services significantly influences the patient experience by fostering strong relationships with staff and physicians, leading initiatives aimed at enhancing patient care quality, and ensuring efficient operational management. By spearheading the development of inclusive environments and championing patient-centered care approaches, the VP helps improve patient satisfaction and engagement, ultimately leading to a better overall experience for all those we serve.

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What skills are essential for success in the VP Patient Care Services position at CHI Health Midlands?

Success in the VP Patient Care Services role at CHI Health Midlands requires a combination of strategic thinking, resource management, and communication skills. Strong leadership abilities to guide nursing practices and promote team engagement are also imperative. Moreover, the ability to analyze data for decision-making and develop inclusive, quality-driven outcomes will be instrumental in driving improvements in patient care services.

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What opportunities for professional development exist for the VP Patient Care Services at CHI Health Midlands?

The VP Patient Care Services at CHI Health Midlands has numerous opportunities for professional growth, including participation in executive leadership programs, continuing education initiatives in healthcare management, and opportunities to engage in collaborative projects with community leaders. Additionally, they can influence nursing practices at a larger scale, contributing to policy development and organizational direction within the broader CHI Health network.

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Common Interview Questions for VP Patient Care Services
Can you describe your leadership style as a VP Patient Care Services?

A successful VP Patient Care Services should describe a leadership style that emphasizes collaboration, transparency, and value-based management. Highlight experiences where you effectively built relationships with staff and physicians, fostering an environment that supports open communication and promotes a shared mission in delivering high-quality patient care.

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How do you prioritize tasks and responsibilities in a fast-paced healthcare environment?

Candidates should explain strategies for prioritizing tasks, such as utilizing data to assess urgent needs, setting clear goals aligned with organizational objectives, and applying effective delegation with trusted team members. Emphasize the importance of maintaining a balance between operational management and patient care excellence.

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What strategies do you employ to improve patient satisfaction and care outcomes?

Discuss a range of strategies, including implementing patient feedback mechanisms, engaging clinical staff in quality improvement initiatives, and fostering an inclusive environment that promotes patient-centered care principles. Consider mentioning specific projects that led to improved satisfaction and health outcomes.

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How do you handle conflicts between staff members in your department?

Illustrate conflict resolution skills, emphasizing active listening, mediation techniques, and the importance of fostering a collaborative atmosphere. Describe a situation where you successfully resolved a team conflict that resulted in improved relationships and team cohesion.

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Can you share an experience in leading a change management initiative?

Provide an example that showcases your change management expertise, detailing the process you followed, the stakeholders involved, the challenges faced, and how you effectively navigated the change to achieve a successful outcome.

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What is your approach to ensuring compliance with regulatory requirements in patient care?

Explain a systematic approach to compliance, highlighting how you integrate regulatory standards into daily operations, provide education and training for staff, and conduct regular audits and assessments to identify areas for improvement.

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How do you foster a culture of diversity and inclusion in your department?

Discuss the initiatives you championed to create a diverse and inclusive environment, such as staff training, community outreach programs, and involvement of diverse voices in decision-making. Share how this culture enhances team dynamics and patient care.

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In what ways do you keep informed about the latest trends and developments in healthcare?

Candidates should detail methods used to stay current in the field, such as participating in professional organizations, attending conferences, engaging with peers through networking, and continuous reading of industry-related literature to inform decision-making.

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How do you approach staffing and resource allocation in your department?

Describe strategies for assessing staffing needs, ensuring optimal resource allocation through data-driven decision-making and collaboration with team leaders, and how you manage to meet patient care demands while staying within budget constraints.

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What are your long-term goals as a VP Patient Care Services?

Focus on sharing your vision for long-term improvement strategies at CHI Health Midlands, such as enhancing quality of care, increasing employee engagement, and leading initiatives that align with the overall mission of providing compassionate, patient-centered healthcare.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 16, 2025

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