Senior Guest Service Agent - Embassy Suites Virginia Beach Oceanfront
Overview
The Senior Guest Service Agent meets guest expectations professionally and efficiently by performing all duties of a GSA and by providing leadership and guidance to the Guest Service Agents at the Front Desk. Duties may include answering inquiries about the Property or local area both on the phone and in person, reviewing and updating guest information, and checking guests in or out for their stay.
Responsibilities
ResponsibilitiesLevel One
Qualifications
TypeQualificationExperience• 12 months of service as a GSA (or comparable experience as certified by the GM/RM) • Completion of sections 1-5, 7 and 10 (where applicable) of the GSA Job Skills Certification Checklist • Approval by the GM/RM and the FOM • Associate must be in good standingSkill• Skill Type a minimum of 35wpm. Data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. • Interacts well with people face to face as well as over the phone. • Ability to multi task • Computer literate
Average salary estimate
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