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MS Exchange Administrator

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Company Description

Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.

One of our clients; an American multinational technology company, is in search of an M365 Technical Advisor to work between 5 pm-1 am UTC.

In this role, you’ll provide technical solutions to customers who are in the (paid) Microsoft Business Assist support program and additionally provide technical advice to the same customers and help them get the most out of their Microsoft 365 subscriptions.

Job Description

In this role, you will:

Use the troubleshooting knowledge and tools required to fix customer issue
Approach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload usage and to increasing the number of licenses and workloads consumed by the Small Business.
Provide step by step guidance and assistance to these customers to achieve their goals using Microsoft 365 subscriptions and workloads. That would be to help design and architect Microsoft 365 workload solutions to the customer on top of resolving their technical support requests.
Provide technical support to customers via phone, email, or chat, and resolve technical issues related to Microsoft 365 products and services.

Identify and troubleshoot connectivity problems, application errors, and security concerns related to Microsoft 365.
Educate customers on the use of Microsoft 365 products and services, and provide guidance on best practices for improving productivity and collaboration.
Help customers to evaluate the potential benefits of a permanent subscription by providing personalized recommendations based on their business needs and use cases.
Advise customers on the different subscription plans and features available, and help them to choose the plan that best meets their needs and budget.
Guide customers through the process of upgrading from a trial subscription to a permanent subscription, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
Keep up-to-date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.
Document technical issues and solutions in a knowledge base for future reference.
Collaborate with other technical support engineers and cross-functional teams to resolve complex technical issues.

Qualifications

To be successful in this role, you need:
At least 2 years of experience in one or more of the following areas :

Microsoft 365 administration,
Microsoft 365 consultancy,
Microsoft 365 deployment
Microsoft 365 migration
Microsoft 365 technical support

Solid general understanding of Microsoft 365 workloads and additionally be specialized (deep dive) in at least one of the following workloads :

Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft Teams
Microsoft Office
Microsoft One Drive For Business
Microsoft Identity Management Solutions

Please note that you willl be required to complete a recurring Identity Verification check (IDV) and the to be considered, you agree to meet the device and tool requirements listed below.

Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools.

Preferred: Dedicated laptop or PC for this project with no additional work or personal software installed
OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
OR have an additional USER profile dedicated only for this project, with no other software running
Windows 10 Pro (latest updates installed)
Minimum of 8 GB Ram (16 is recommended)
Core i3 processor (i5 is recommended)
Minimum of 256GB Hard disk (256 SSD is recommended)
Ethernet connection required
For security requirements, freelancers will not connect to the provided systems and tools using WiFi neither using any public networks.
A minimum of 25 Mbps download speed & 10 Mbps upload speed
No 3rd-party antivirus software installed
Media devices that are Teams compliant
Microphone/headset with background noise canceling (not a phone headset)
Webcam, preferably compatible with Windows Hello Technology
There is a background check required for this contract, as permitted under applicable law. You understand and agree that the failure to pass this background check will be considered a material breach of the contract terms, and your contract will be ended immediately.

The program you will join fosters community, social good, diversity and inclusion.

Additional Information

Different shifts
Remote work
Join a Multinational technology company

All your information will be kept confidential according to EEO guidelines.

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3.8

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CEO of Upwork

Hayden Brown

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Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About MS Exchange Administrator, Upwork

As an MS Exchange Administrator with Upwork, you'll be diving into a rewarding role that allows you to support a dynamic multinational technology company from the comfort of your home in Manila. This position is ideal for someone who thrives in problem-solving scenarios and loves to engage with clients on a technical level. In this role, you'll provide expert guidance on Microsoft 365 subscriptions for customers participating in the Microsoft Business Assist support program. Imagine using your technical skills to troubleshoot issues while ensuring customers maximize the benefits of their Microsoft 365 workloads. Your day-to-day activities will include helping clients with everything from resolving technical support requests to educating them on best practices for using products like Microsoft Exchange Online, SharePoint Online, and Teams. The goal is to empower customers to embrace these tools fully, thereby boosting their productivity and collaboration efforts. Your role will involve communicating with customers via phone, email, and chat, ensuring they have a smooth experience transitioning from trial to permanent subscriptions. Working the hours of 5 pm to 1 am UTC, you can enjoy the flexibility of remote work while being part of a mission-driven community that values diversity and inclusion. If you're familiar with Microsoft 365 and have at least two years of experience in administration, consultancy, or support for Microsoft 365 solutions, your journey with Upwork could be the next great step in your career.

Frequently Asked Questions (FAQs) for MS Exchange Administrator Role at Upwork

What are the key responsibilities of the MS Exchange Administrator role at Upwork?

As an MS Exchange Administrator at Upwork, your main responsibilities include providing technical support for Microsoft 365 products, troubleshooting connectivity issues, and guiding customers on best practices for productivity. You will also educate customers about their subscriptions, recommend the best plans, and help them transition from trial to permanent subscriptions.