Medical Receptionist - job 2 of 5

To qualify for the Medical Receptionist role at Achieve Physical Therapy & Performance, candidates should possess a high school diploma or equivalent and ideally have at least one year of experience in a medical front office setting. Strong telephone skills, familiarity with programs like Word and Excel, and an energetic, detail-oriented demeanor are highly sought after. Being a team player with a focus on excellent customer service will also be crucial in succeeding in this position.

As a Medical Receptionist at Achieve Physical Therapy & Performance, your primary responsibilities will include greeting patients, answering incoming calls, scheduling new patient appointments, verifying patient information, and processing co-pays. You will also communicate with therapists and other office staff while maintaining smooth front office operations. Balancing end-of-day deposits and filing are essential tasks that support the efficient running of our clinics.

A Medical Receptionist at Achieve Physical Therapy & Performance can expect a dynamic, family-friendly work environment. Our team is dedicated to collaboration, making it a great place to grow professionally. We encourage open communication, and you’ll be part of a supportive team that values each member's contributions. Plus, with our focus on patient care, you will feel the fulfilling impact of your role every day.

Achieve Physical Therapy & Performance offers a competitive compensation range of $15 to $17 per hour for the Medical Receptionist position, alongside an excellent benefits package. This includes medical, dental, and vision coverage, generous paid time off, employee discounts, and access to an Employee Assistance Program (EAP). Such benefits are designed to ensure that our team members feel valued and supported both personally and professionally.

Yes, Achieve Physical Therapy & Performance offers flexibility in hours for the Medical Receptionist role. Whether you're interested in part-time or full-time work, we accommodate various schedules to ensure our team can balance their professional responsibilities with personal commitments, making this an ideal job for individuals seeking flexibility while contributing to a vital healthcare service.

To effectively answer this question, share specific examples from your previous roles, highlighting your familiarity with administrative tasks like appointment scheduling and patient management. Describe how this experience has prepared you to handle the responsibilities of a Medical Receptionist at Achieve Physical Therapy & Performance.

Discuss specific time management strategies you use, such as creating task lists or prioritizing based on urgency. Provide an example where you successfully navigated multiple tasks, demonstrating your organization and ability to maintain high-quality customer service under pressure.

Highlight your communication skills by mentioning active listening, clarity in your speech, and adapting your communication style to suit different audiences. Discuss your experiences in resolving misunderstandings or conflicts to enhance collaboration within the team at Achieve Physical Therapy & Performance.

Prepare a STAR (Situation, Task, Action, Result) response focusing on a specific incident. Describe the challenge, the steps you took to resolve it, and the positive outcome, emphasizing lessons learned and how this experience has made you a better Medical Receptionist.

Express your admiration for the company’s commitment to holistic treatment and its positive impact on patients' lives. Relate your personal values to the mission of the organization, demonstrating your enthusiasm for joining a team dedicated to quality care and collaboration.

Identify key qualities such as strong organizational skills, excellent communication, attention to detail, and a customer-service mindset. Illustrate your points with examples from past experiences, showing how you embody these traits as part of your work ethic.

Describe your approach to defusing tense situations by using patience, empathy, and effective listening skills. Provide a specific example of a past experience where you successfully resolved a conflict or misunderstanding with a patient, emphasizing the importance of maintaining professionalism.

List relevant software or technologies you've worked with, such as electronic health records (EHR), appointment systems, and general office tools (Word, Excel). Emphasize your adaptability and willingness to learn new technologies quickly, showcasing how this will benefit your role at Achieve Physical Therapy & Performance.

Discuss strategies you employ to remain engaged, such as setting personal goals or finding ways to improve efficiency. Emphasize your commitment to providing excellent service even during routine tasks, showcasing your passion for the role of Medical Receptionist.

Outline the importance of patient confidentiality and your familiarity with HIPAA regulations. Explain your practices for safeguarding sensitive information, showing that you recognize the critical role of trust in a medical environment, especially at Achieve Physical Therapy & Performance.