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Optical Sales Associate 55618

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970’s, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.

What you’ll do:

The successful Optical Sales Associate delivers excellence to provide a professional and positive experience for all patients, customers, colleagues, and business partners and works with the Optical Sales Manager in the:

  • Commitment to deliver excellence in customer service and satisfaction
  • Driving of sales and controlling expenses
  • Accountability to achieve personal and store goals
  • Execution of effective operational and procedural processes
  • Engaging with patients and customers to fulfill prescriptive eyewear needs

What we need:

  • Optical / Retail skills preferred
  • Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
  • Polished and professional communication and customer-centric service skills
  • Able to use POS and computer systems
  • Capable of working with and servicing and interacting with diverse people
  • Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
  • Reliability and punctuality in attendance
  • Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
  • Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
What You Should Know About Optical Sales Associate 55618, U.S .Vision

Are you passionate about eye care and love connecting with people? If so, U.S. Vision might have the perfect opportunity for you as an Optical Sales Associate! With a rich history spanning over 100 years, U.S. Vision has become a trusted name in providing quality eyewear and eye care products. As an Optical Sales Associate, your primary focus will be to deliver an exceptional experience for each patient and customer who walks through our doors. You will engage with a diverse range of individuals to understand their eyewear needs, recommend products, and educate them on their purchases. The role requires a flair for customer service and a knack for sales as you work closely with our Optical Sales Manager to drive sales and meet targets. Flexibility is essential since you may work weekends and special sales events. We value proactive team members who are passionate about learning and growth! Plus, as part of the U.S. Vision team, you’ll enjoy a comprehensive benefits package, including health care, retirement plans, and paid time off. Ready to make a difference with us? Join our dedicated team and help us continue our mission of excellence in eye care.

Frequently Asked Questions (FAQs) for Optical Sales Associate 55618 Role at U.S .Vision
What are the main responsibilities of the Optical Sales Associate at U.S. Vision?

The Optical Sales Associate at U.S. Vision is primarily responsible for providing outstanding customer service while engaging with patients to assess their eyewear needs. Key duties include driving sales, executing operational processes, and maintaining a positive shopping experience. You'll work alongside the Optical Sales Manager to help achieve store goals and ensure that every customer leaves satisfied with their purchase.

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What qualifications are needed to become an Optical Sales Associate at U.S. Vision?

To excel as an Optical Sales Associate at U.S. Vision, previous optical or retail experience is preferred. Essential skills include excellent communication, customer service, and sales abilities that align with our CURE selling model. Being self-motivated, reliable, and having the flexibility to work varying schedules, including weekends and holidays, are also important qualities for this role.

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How does U.S. Vision ensure customer satisfaction in the Optical Sales Associate role?

U.S. Vision is committed to delivering excellence in customer service through the Optical Sales Associate position. This is achieved by actively engaging with customers, understanding their unique eyewear needs, offering personalized recommendations, and educating them about their options. The focus on accountability and driving satisfaction ensures that each customer’s experience is memorable and positive.

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What benefits can an Optical Sales Associate expect at U.S. Vision?

An Optical Sales Associate at U.S. Vision enjoys a variety of benefits, including health care plans covering medical, dental, and vision, along with a retirement plan (401k and IRA options). Additionally, there are life insurance options, paid time off for vacations, sick days, and recognized public holidays to ensure a well-rounded work-life balance.

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What is the training process for new Optical Sales Associates at U.S. Vision?

New Optical Sales Associates at U.S. Vision undergo a comprehensive training program designed to equip them with the necessary skills and knowledge to succeed. The training includes learning about our products, sales techniques, customer service excellence, and how to use our POS systems effectively. Ongoing training and feedback help enhance the skills of our associates, promoting personal and professional growth within the company.

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Common Interview Questions for Optical Sales Associate 55618
How do you approach customer service as an Optical Sales Associate?

In answering this, emphasize your commitment to understanding the customer's needs, providing personalized recommendations, and ensuring their overall satisfaction. Highlight the importance of listening actively and being knowledgeable about products to assist customers effectively.

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Can you provide an example of a challenging customer interaction you've handled?

Share a specific example that demonstrates your problem-solving skills and ability to stay calm under pressure. Focus on a scenario where you turned a negative situation into a positive outcome through effective communication and service.

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How do you prioritize tasks during busy shifts?

Explain your strategy for managing time effectively, including how you assess which tasks are most urgent while providing excellent customer service. You could mention using checklists or prioritization based on customer flow.

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What techniques do you use to close a sales deal?

Discuss techniques such as building rapport, recognizing customer needs, offering tailored solutions, and reinforcing the value of the products you're selling. Mention how you ensure customers feel informed and comfortable about their purchase.

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How familiar are you with eyewear products and trends?

Discuss your interest in the optical industry and any knowledge you have about different types of eyewear products, including lenses, frames, and current trends. Show your enthusiasm for continuous learning in the field.

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What would you do if you didn't know the answer to a customer's question?

Explain that you would first acknowledge the customer's question, then offer to find out the information. Highlight the importance of teamwork and using resources available to ensure complete customer satisfaction.

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How important is attention to detail in the Optical Sales Associate role?

Elaborate on how attention to detail is crucial for ensuring customers receive the correct eyewear and for maintaining an organized store. You might mention that detailed work directly impacts customer satisfaction and operational efficiency.

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What motivates you in a sales position like the Optical Sales Associate at U.S. Vision?

Discuss your passion for helping others and how you find motivation in the success of your team and seeing satisfied customers. You can also mention personal goals related to sales targets or professional growth.

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How do you stay motivated during long shifts?

Share techniques you use to maintain energy and enthusiasm, such as staying engaged with customers, taking short breaks to recharge, and focusing on team dynamics to create a positive work environment.

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Why do you want to work as an Optical Sales Associate at U.S. Vision?

Express your admiration for U.S. Vision's long-standing commitment to quality eyewear and customer service. Emphasize your passion for eye care and how you align with the company's values, mission, and customer-centric approach.

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U.S. Vision, located in Glendora, New Jersey, is a manufacturer and distributor of prescription glasses and optical lenses.

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Full-time, on-site
DATE POSTED
December 3, 2024

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