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Bilingual Call Center Workforce Management (Spanish) image - Rise Careers
Job details

Bilingual Call Center Workforce Management (Spanish)

This position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option.

Primary Responsibilities:

  • Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
  • Data Management: Source and mine data to support strategic continuous improvement initiatives.
  • Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
  • Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.
  • Pay Rate: $25.00 - $29.00 per hour
  • Must be fluent in English and Spanish.
  • Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
  • Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
  • Analytical Skills: Ability to analyze call data and performance metrics to identify trends and areas for improvement.
  • Knowledge of Call Center Operations: Understanding of call center workflows, metrics, and best practices.
  • Technical Proficiency: Familiarity with call recording and monitoring software, CRM systems, and other relevant tools.
  • Training and Coaching Skills: Experience in providing constructive feedback and training agents to improve performance.
  • Health
  • Vision
  • Dental
  • 401k
  • PTO

Average salary estimate

$56040 / YEARLY (est.)
min
max
$52000K
$60080K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Insurance
Mental Health Resources
Health Savings Account (HSA)
Flexible Spending Account (FSA)
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Equity
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Paternity Leave
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 31, 2024

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