Strategy & Operations Associate

Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work – we're actively shaping it.

From your first interaction with us, you'll notice we're different. By working here you won't just implement solutions for our clients; you'll be helping to architect the future of leadership in the age of generative AI. And we'll be honest – this is not for everyone. But for those with an insatiable desire to work fast on complex, unsolved challenges with some of the best talent in tech, this could be the career-defining opportunity you've been waiting for.

The Role

In this role you'll be at the forefront of driving high-priority initiatives for our leaders. You'll identify new opportunities, diagnose and solve problems, and unblock key objectives to help the company scale. This high-impact role requires you to collaborate with smart, multidisciplinary teams, driven by curiosity and experience in high-performing environments. You excel at overcoming challenges, setting ambitious goals, and thriving in competitive situations. Your responsibilities will be diverse and fluid across the business - initiatives might include streams like integrating our products for a unified design and strategy, developing new marketing campaigns, supporting sales with strategic storytelling, LLM prompt and customization work, and managing pilot programs and initial deployments. You'll support executive projects related to board activities, metrics, goal setting, and quarterly planning, providing essential leverage to our leadership team.

About Valence

We're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together. We've been featured in Harvard Business Review, and our client list reads like a Who's Who of global business, including Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Prudential, Citi, CVS and Bristol Myers Squibb.

• Operational rigour and excellence: Contribute to challenges of strategic importance across the organization, including Sales, Marketing, CS, Eng/Prompting, Operations and Product.
• High velocity execution: Bring clarity to evolving environments by creating and implementing project plans that identify gaps and solutions, aiding cross-functional coordination and communication.
• Decision making tools: Develop models and plans to identify key inputs and drive cross functional decision-making alongside the team.
• Growth initiatives: Quickly establish a foot hold, create playbooks, and find strategies to ensure we can rapidly scale the team.
• Product and feature improvements: Collaborate with various teams, including Operations, Product, Design, and Engineering, to identify and remove blockers, ensuring timely product improvements.

• 2-3 years of professional experience in consulting and/or fast-paced B2B startup.
• Ability to diagnose a variety of problems, break them down, and solution in an impactful way.
• High velocity execution skills to keep many work streams on track; natural attention to the small detail.
• Outstanding verbal and written communication skills, including the ability to adjust styles to the internal and external audiences.
• Comfort with data manipulation and visualization to communication key insights in a value-added way.
•  Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
• Self-motivated, adaptable, and resilient. Highly motivated and self-driven, with a strong desire to exceed expectations.
• Willingness to embrace challenges, experiment and continuously learn through high-quality feedback and new workstreams.  
• Clear motivations for wanting to join an early-stage team.

• Ownership of projects and strategic priorities regardless of seniority.
• Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
• Options from day one, which means you will be on the ownership track right away.
• Competitive salary and equity packages.
• Comprehensive health coverage (medical, dental, and vision) from day 1.
• Provision of anything you need to be successful -  learning tools, hardware, office equipment, software.

• Generous PTO, company-wide R&R shutdowns and paid leave for parents. 
• A WFH stipend, phone stipend and support to work in a We Work or other space as preferred.

Location and Work Environment

This role is 3 days a week (Tues - Thursday) minimum in office at 215 Spadina Avenue, Toronto. Candidates must be comfortable working with colleagues in different time zones (UK, US), and have valid travel documents without work authorization restrictions in Canada.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.

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