Practice Manager - Clinical Operations (Remote)

As a Practice Manager - Clinical Operations at Veeva Systems, your main responsibilities include leading a professional services team dedicated to delivering Veeva Vault Clinical Operations solutions. You will oversee software implementation projects and ensure customer success by implementing operational excellence practices. Developing innovative collateral for service delivery, facilitating team performance management, and fostering cross-functional relationships across Veeva are also crucial elements of your role.

Veeva Systems is looking for candidates with a minimum of 6 years of software implementation experience, ideally within a software vendor or consulting firm. Additionally, you should have at least 2 years of people management experience, showcasing your ability to lead and develop a professional services team. A commitment to operational excellence and the ability to travel up to 25% of the time are also important qualifications for this role.

At Veeva Systems, supporting employee success is built into our company culture. As a Practice Manager - Clinical Operations, you’ll benefit from a flexible work environment that allows you to thrive. We foster a positive work culture, encourage continuous learning, and provide mentorship opportunities to guide your professional growth. Additionally, generous PTO policies and retirement programs further enhance employee satisfaction.

The work environment for a Practice Manager - Clinical Operations at Veeva Systems is both dynamic and supportive. With our 'Work Anywhere' philosophy, you can choose to work from home or collaborate in the office. The collaborative nature of Veeva’s culture means you’ll be working alongside a diverse team of professionals who are equally passionate about transforming the life sciences industry, fostering an energetic and innovative atmosphere.

Veeva Systems offers plenty of growth opportunities for Practice Managers - Clinical Operations. From leading key initiatives to collaborating with various teams, you’ll have the chance to expand your skills and network within the company. As a rapidly growing organization, Veeva encourages professional development and provides learning avenues that can pave the way for future leadership roles.

In answering this question, highlight your leadership experience, detailing specific examples where you successfully led a professional services team. Discuss your approach to team management, mentoring, and how you ensured team members thrived and delivered exceptional results.

Explain your strategies for building and maintaining customer relationships. Focus on your ability to communicate effectively, provide valuable solutions, and how you handle feedback, showcasing your commitment to customer success and satisfaction.

Use the STAR method—Situation, Task, Actions, Result—to structure your response. Detail the challenges faced during the project, the actions taken to overcome them, and the successful outcomes that resulted from your leadership and innovative solutions.

Discuss your methods for promoting operational excellence, such as implementing performance metrics, regular feedback sessions, and establishing best practice documentation. Highlight your focus on continuous improvement and the role of open communication in achieving team performance.

Describe your mentoring style, emphasizing personalized development plans, one-on-one coaching sessions, and fostering a supportive environment that encourages professional growth. Showcase specific examples where your mentorship resulted in team member success.

Emphasize your flexibility and communication skills in adapting to change. Provide an example of a time when you successfully managed shifting project requirements, ensuring client satisfaction while maintaining project timelines and team productivity.

Highlight essential qualities such as strong leadership skills, excellent communication, strategic thinking, and a customer-centric approach. Discuss how these qualities influence your decision-making and impact team dynamics and client relationships.

Explain your approach to measuring success, which may include key performance indicators (KPIs), client feedback, project completion rates, and post-implementation support metrics. Discuss how this data informs future projects and enhances service offerings.

Highlight your diverse experiences working with various teams like Sales, Product, and Strategy. Discuss how collaboration has improved project outcomes, facilitated knowledge sharing, and strengthened company-wide relationships.

Articulate your interest in Veeva's mission to modernize clinical trials and your admiration for its values and culture. Mention specific elements such as the Work Anywhere philosophy, commitment to employee success, or its status as a public benefit corporation that align with your professional aspirations.