Senior Solutions Engineer - Central

As a Senior Solutions Engineer at Veza, your main responsibilities include providing technical leadership, collaborating closely with the sales team to develop tailored solutions, conducting advanced workshops, and acting as a trusted advisor to customers. You'll also be involved in producing technical proposals, competitive differentiation, and engaging with customers on product roadmaps.

To be eligible for the Senior Solutions Engineer role at Veza, candidates should hold a bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. Additionally, a minimum of five years in a pre-sales role within the cybersecurity industry and hands-on experience with cybersecurity technologies are crucial for success.

Joining Veza as a Senior Solutions Engineer offers extensive professional development opportunities. You'll immerse yourself in a vibrant startup culture that encourages personal growth, innovation, and collaboration. Furthermore, you have the chance to work with cutting-edge technologies while contributing significantly to external-facing product solutions.

Veza fosters a collaborative environment where team members can thrive. As a Senior Solutions Engineer, you will receive support through training programs, mentorship, and resources that aid in effective customer engagement. Your feedback will also be valued in shaping product strategies, ensuring you have a meaningful impact on the company.

The culture at Veza is centered around integrity, ownership, and trust. As a Senior Solutions Engineer, you’ll be part of a team that values opinionated humility and is dedicated to continuous learning and improvement. This collaborative mindset helps in achieving the common goal of providing excellent customer service and innovative solutions.

When managing technical workshops, I focus on understanding the specific needs and challenges of the client. I start by gathering pre-workshop information to tailor the content and align with their goals. During the workshop, I encourage engagement by allowing open discussions and addressing questions to ensure clarity and understanding.

I prioritize customer requirements by first conducting a thorough needs assessment to comprehend their business objectives. I ensure open communication with the sales team and keep a close eye on industry trends to devise solutions that not only meet their needs but also position our offerings competitively.

In my previous role, I was tasked with presenting technical feedback to a product development team. To influence their decisions constructively, I highlighted how specific feedback aligned with customer pain points, ensuring I framed the conversation around their needs, which ultimately led to positive product changes.

To stay updated with cybersecurity trends, I regularly follow industry publications, attend workshops and webinars, and participate in professional forums. Networking with peers and engaging with thought leaders on platforms like LinkedIn also provides valuable insights into evolving industry standards.

I manage technical objections by first fully listening to the client's concerns without interruption. Then, I address these objections by providing detailed explanations and examples of how our solutions effectively mitigate their worries, often sharing case studies to illustrate past successes.

In responding to RFPs and RFIs, I focus on understanding the client's needs and competitive landscape. I tailor our responses to showcase specific solutions that match their requirements, providing detailed technical documentation that highlights our capabilities and differentiators in the market.

I am well versed with a variety of cybersecurity tools like SIEM, IAM solutions, and vulnerability assessment platforms. Additionally, I have hands-on experience with cloud providers such as AWS and GCP, which help me demonstrate the value of solutions across various environments.

To ensure alignment, I actively gather feedback during customer interactions and compile detailed reports that highlight trends and common requests. I meet regularly with product development teams to present this data, facilitating discussions on how feedback can shape product enhancements.

In one instance, I developed a customized demo that addressed a major client's specific compliance concerns. By collaborating closely with both the sales and product teams, we presented a solution that significantly resonated with their challenges, leading to a successful sale.

My process begins with outlining the key subject areas that need coverage based on team dynamics. I then create accessible and engaging training materials, incorporating diverse learning formats such as hands-on workshops, written guides, and video tutorials to cater to different learning styles.