Product Strategy Manager, User Experience

The Gist

We are Vim, a digital healthcare technology company operating within the US Healthcare Market and specializing in bridging information gaps prevalent in the industry. Our innovative platform facilitates seamless data transfer between digital health builders and endpoint caregivers which breaks down silos and enhances connectivity. By streamlining operations, Vim minimizes bureaucratic hurdles, resulting in better care and cost savings for all. 

What we are doing at Vim 

Vim has built a next-generation Electronic Health Record (EHR) integration technology that is disrupting the US healthcare industry. Digital health builders of all sizes, including national health plans, leading Management Services Organizations (MSOs), value-based care enablers, and tech companies, use Vim's platform to connect with over 2,000 care provider organizations giving them the tools and resources they need to operate efficiently and thrive without the burden of portals or spreadsheets. In addition, we are now opening the door to accelerated innovation in healthcare with our new developer platform (Canvas). By streamlining access to data, applications, and patient insights, we're helping providers enhance the quality of care for their patients. 

The Role

Who we are looking for 

As a Product Strategy Manager for our User Experience you will report to the Director of Product Strategy at Vim. You will help to design the direction of our product portfolio in order to drive growth, profitability and market competitiveness by representing the voice of our end users. We are looking for someone with a balance of clinical, product, and customer-facing skill sets. This person will need to be eager to roll up their sleeves, collaborate with providers and clinic support / admin staff, and support the evolution of existing and new Vim products. 

Leveraging your expertise in clinical workflows and product management & development, you will collaborate with cross-functional Vim teams and our end users to gather feedback, assess and synthesize it, and test new product concept strategies in partnership with our Product Managers. You will partner closely with the Network, Marketing, Commercial, and Product Management (your team) functions at Vim. You will be our point person for end users who are willing to share their Vim experience with us, want to test and evolve their interaction with our products, and who are willing to serve as our design partners as we grow and scale. 

What you will do 

• Your role will involve visiting Vim network clinics (both in-person and virtually), gathering and synthesizing end user feedback, analyzing market trends in the provider space, identifying opportunities for existing and net new portfolio expansion, optimizing product mix, and ensuring alignment with cross-functional organizational goals. Comfort with ambiguity and digging into the unknown is key, and we expect you to thrive in the flexibility and change with us (with the appropriate guidance from your manager, of course)!
• End User Feedback Process, Gathering, Synthesizing, Roadmap Planning, and Forums
• Serve as the primary product point of contact for Vim network clinics and end users. You will work hand in hand with our Network team to establish product feedback cadences, mechanisms (e.g. in person visits and virtual meetings; feedback channels both internally and externally) and will own strategies for engaging clinics to participate in these forums. 
• Establish, grow, and maintain a forum of end user “champions” that you and the product team can tap for new feature / product discovery, existing product engagement / utilization discovery, and more. You will own the development of incentive programs and additional methods to continue to nurture this community. 
• Handle feedback aggregation, reviews, organization-wide monthly insights and prioritization support for Vim’s product portfolio (strategic vision). 
• Participate in and lead clinic feedback sessions to better understand end-user sentiment and synthesize for the product team as part of regular planning cycles (feature and capability level). 
• Support commercial team training on new products and new product features; manage regular support questions / requests in partnership with the Marketing and Product teams. 
• Collaborate closely with Product Marketing on user-focused assets, and key positioning / narratives to raise awareness and interest across our clinics and end users.
• Competitive Intelligence and Analysis 
• Stay informed about industry trends, competitive products, and emerging technologies to help Vim maintain a competitive edge in the market. 
• Translate market insights into actionable strategies to enhance our product offering.
• Enhance and maintain existing competitive analysis documentation.
• Ad Hoc Special Projects and Research
• Regulatory environment assessment and product impact analysis (e.g. CMS 2025 Advanced 

What You’ll Need

• 6 - 8 years of experience in startup organizations with proven scale and growth in an autonomous function and/or clinical experience (e.g. NP, MD, PA, clinical staff etc.).
• Experience in both clinical workflows and product management with a proven track record of success in clinic workflow development and / or enhancement, product management, customer-facing activities, strategic functions, and / or operational roles
• Strong user / customer-facing “soft skills” and analytical and problem-solving skills, with the ability to make data-driven decisions
• Understanding and ability to explain complex concepts like HEDIS, risk adjustment, quality referrals, data exchange, medical record retrieval, etc 
• Self starter who is passionate, driven and humble in your approach
• You have good communication skills and are a highly cross-functional collaborator
• You have high EQ and desire to work with people both internally and externally 
• You have experience in owning and leading product discovery and design 
• Ability to switch gears and work at different levels of abstraction (both highly strategic efforts and detailed execution / day to day troubleshooting)
• You're comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly
• Be located in commuting distance to our amazing Vim NYC Offices located in the Chelsea area of Manhattan! 

Nice to Have

• Experience working with international teams
• Clinical background (e.g. NP, MD, PA, clinic admin etc.) 

Compensation and Benefits 

The target base salary for this role is between $140,000 and $160,000 per year. Additional compensation in the form of equity or commission bonus are dependent on the position offered. Vim offers a comprehensive benefits package including discretionary (unlimited) vacation time off; generous contribution to health care, dental, and vision insurance; 401K; hybrid/flexible work environments; employee assistance program; learning & development opportunities. Compensation is influenced by a wide array of factors including but not limited to skill set, and level of experience. 

Vim is proud to be an equal-opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics.  Vim is a place where team members thrive and grow. We’re a progressive and inclusive meritocracy. Bring your unique background and experience, and join us in the journey. 

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