Business Analyst - Business Planning and Operations (BPO)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Business Analysis and Business Reporting

• Analyze current business performance and progress towards targets via preparation of relevant reports and dashboards that can help inform key decisions.
• Review monthly financial data produced by Finance department to track business performance metrics and investigate any abnormalities
• Prepare and distribute quarterly market sales performance data.
• Ad hoc analysis and deep dives into markets, clients, products, revenue streams to drive new sales efforts and provide business insights that can support and enhance decision making
• Collate and review inputs about key business activities in the region from key internal stakeholders to produce weekly Executive dashboard and monthly reporting pack MBR for the Executive Management team.
• Participates in creation of common Financial Reporting tools for the Region.
• Support BPO Head in creation of management dashboards and providing insights based on internal and external data
• Track market dynamics and Visa’s market share in order to trigger competitive response where relevant
• Designs and develop appropriate reporting and MIS tools to transform complex data into concise and highly readable format
• Conducts periodic review of the market to gather competitive insights for the region and work closely with the Hub to understand and interpret the information.
• Analyse scorecard and identify gaps for remediation. Assists countries with extraction and analysis of scorecards.
• Become a Truth super user and main point of contact.
• Analyses the product enablement matrix and provides recommendations to BPO Head.
• Assists with the annual BD Target setting process and quarterly performance reviews.

Teamwork and Training

• Focus on the People aspect of the job and work effectively with GCM, BPO Head, SSA Leadership Team and CEMEA BPO Team to ensure achievement of collective objectives
• Collaborate with others, communicate openly, and build strong relationships
• Aim for Excellence through high quality of output and discussions
• Contribute to improving the Employee Engagement Survey score of the SSA team
• Assist to conduct training sessions on financial instruments upon request
• Global Employee Engagement Survey and track, accelerate and support the survey process, analyze results and actively participate in development and execution of action plan
• Collaborates where required with the Operations Controls team in order to facilitate a solid controls environment

Decision Making and Complexity

• Operates under BPO Head supervision with guidance on complex projects. 
• Is expected to be the competence center for business analysis and performance
• Interprets business issues and works with BPO Head to recommend best practices.

Playbook CRM System implementation

• Assume the role of Playbook Champion for the regional Team, proactively delivers best practices and advise upon request.
• Ensure VISA 360 promise is delivered by business development and cross functional teams in the region and in turn also translates into enhanced Global Customer Engagement Survey. Supports strategic account management and delivery of high quality Account Plans using Visa Playbook as a tool and drives Playbook adoption in the region.
• Works with country teams to facilitate account reviews.
• Works with country teams to ensure the sales pipeline is clean and accurate.

Reporting Relationships & Interactions

• This individual is expected to interact effectively with all levels of Visa management and staff in SSA region and BPO organization in CEMEA region.

Key Competencies

• Strategic thinking, exceptional analytical skills and financial acumen
• Ability to clearly communicate at different levels, verbally and in writing, compelling messages to senior managers and other stakeholders
• Ability to influence and execute relentlessly
• Selfconfident and handson, with the ability to operate in a fast paced and constantly changing work environment
• Ability to rally corporate resources and functional experts to drive business objectives
• Strong interpersonal and leadership skills to influence and build credibility with various SSA functions and Country teams, in order to work in a matrix organization
• Project management skills and strong execution ability to deliver against tight deadlines
• Collaborative and resilient
• Ability to learn quickly, deal with complexity and lead change 
• Aptitude to source relevant information and facilitate timely decisions and tolerance for ambiguity
• Ability to quickly assess an opportunity, using industry experience and fact based analysis 
• Good command of MS Excel and MS PowerPoint
• Work with strict and short deadlines
• Work through initiatives during weekends or public holiday as required
• Strategic planning skills where think globally, act locally
• Ability to work in highly diverse international environment and deal with complexity
• Ability to build strong stakeholder relationships across a matrix organization
• Strong execution ability and a sense of urgency
• Conduct analysis to identify complex issues and structure and manage recommendations that drive priorities and demonstrate results to business lines
• Balance facilitation, influence and content contributions to help business leadership design and advance their business and financial objectives
• Respect diversity in the workplace

Reporting Relationships

• The position is based in SA and reports to the Senior Director Business Planning & Operations, SSA
• Supports BPO Head in the full range of business planning and operations activities
• This is an individual contributor role, with no direct reports 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

А minimum of 2 years of experience in business analysis, payments industry, financial services.
• Ability to work within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management, other executive, functional, or regional management while supporting syndication with stakeholders across the organization.
• High analytical, quantitative, and problem solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of functional business problems.
• Personal presence and ability to clearly communicate compelling messages to business development and functional teams
• Ability to structure and manage multiple initiatives simultaneously and drive to completion
• Ability to quickly assess an opportunity’s potential, leveraging fact-based analysis and industry experience.
• Team oriented, collaborative, diplomatic and flexible.
• Exceptional written and oral communication skills, exceptional interpersonal skills and proven ability to influence and communicate effectively across regional and functional lines.
• Global or multi-national business experience strongly preferred.
• Experience in business analysis, financial modelling, strategic planning, creative thinking and solution development
• Excellent time management skills. Ability to prioritize and achieve goals with minimal management oversight
• Project management skills
• Prior experience leading meetings and effectively delivering presentations to large audiences
• Demonstrated organizational skills

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.