Digital Sales Operations Analyst - job 8 of 14

As a Digital Sales Operations Analyst at Visa, you'll be responsible for transforming sales processes through technology. This includes leveraging Dynamics 365 to create scalable solutions, administering lead routing and sales territories, and training new digital sellers on your designed processes. Your role will also involve generating business and process requirements, collaborating with the product management team, and continuously monitoring the performance of digital sales processes.

To be considered for the Digital Sales Operations Analyst role at Visa, candidates typically need a solid understanding of sales operations, strong problem-solving skills, and extensive experience using Dynamics 365. Familiarity with Agile Scrum methodologies and the ability to analyze data are also crucial. A background in sales enablement and technical training is highly beneficial in this role.

The Digital Sales Operations Analyst plays a critical role in supporting Visa’s sales teams by designing tech solutions that enhance productivity. This role facilitates effective lead management, training programs for new digital sellers, and streamlining sales processes, ultimately creating an environment where the sales teams can thrive in engaging customers and delivering Visa's solutions.

The Digital Sales Operations Analyst position at Visa is a hybrid role, allowing for flexibility in work arrangements. While specific days in the office will be discussed with your hiring manager, this setup offers a balanced approach to collaboration with the team while allowing for some remote work.

As a Digital Sales Operations Analyst at Visa, you will primarily work with Dynamics 365, leveraging its capabilities for automating sales operations and managing workflows. You'll also utilize data analytics tools for performance monitoring and optimization, along with collaboration software to coordinate efforts with sales and product management teams.

When answering this question, highlight specific projects where you used Dynamics 365 to enhance sales processes. Discuss how you configured the system for lead management, tailored user experiences, and the impact these changes had on sales productivity and data access.

Share your methodology for training, focusing on creating step-by-step guides and hands-on workshops to facilitate learning. Emphasize the importance of feedback from trainees to ensure the training is effective and adaptable to their needs.

Discuss specific metrics you track to gauge sales performance and the tools you use for data analysis. Explain your approach to introducing process improvements based on data-driven insights to create efficiencies.

Emphasize your openness to feedback and your process for gathering insights from the sales team. Describe how you would evaluate their feedback, iterate on tool designs, and communicate those changes to ensure alignment with sales efforts.

Choose a specific challenge related to system implementation or process optimization. Detail the steps you took to analyze the problem, collaborate with stakeholders, and implement a solution, highlighting the positive outcome.

Talk about the importance of collaboration within teams, especially between sales, IT, and product management. Provide examples of how you’ve fostered collaborative efforts to achieve shared goals and enhance processes.

Highlight your experience working in Agile teams, such as your participation in sprints, stand-up meetings, and retrospectives. Describe how you promoted adaptive planning and continuous improvement in your projects.

Share your method for prioritization, perhaps incorporating tools like project management software or the Eisenhower Box to categorize tasks by importance and urgency. Provide examples to illustrate how you effectively managed deadlines.

Discuss specific metrics such as conversion rates, sales cycle length, and lead response time. Describe how these indicators can provide insights into areas for improvement and overall sales effectiveness.

Explain your user-centered approach, focusing on gathering user feedback through surveys or interviews. Discuss how you would apply this feedback to improve usability, streamline workflows, and enhance overall satisfaction.