Director, Client Consulting

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) delivers significant, impactful, and financial results for Visa's clients, including card issuers, acquirers, merchants and fintech. Leveraging our expertise in strategy consulting, data analytics, marketing, operations, and macroeconomics, VCA addresses the most strategic challenges for our clients.

The VCA team in Korea offers a comprehensive range of consulting services and solutions to clients in Korea and Mongolia, tackling unique challenges in various payment business areas such as growth strategy development, digital transformation, portfolio optimization, and risk management.

What Director, Visa Consulting and Analytics does at Visa：

We are seeking a Director as a team leader to lead consulting engagements as a project manager, assisting clients in overcoming challenges and achieving growth in their payment businesses. Projects, typically lasting 1-3 months, may involve strategy development for new business agendas such as GenAI or cryptocurrency, new business, product, or service development and go-to-market strategies, or more traditional business agendas of issuers such as portfolio optimization or risk management.

The Director will be responsible for leading client engagements, which involves interacting with client teams and internal staff, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports, and working with clients to execute recommendations. The full range of responsibilities is detailed below:

Responsibilities

On a project-by-project basis

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities· draw input from client, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop fact base by undertaking client interviewing, collecting and analyzing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyze Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage advanced data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilizing governance frameworks and mitigating or resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement· leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly· at times physically support implementation at the client site

More generally

• Identify and surface opportunities for client projects and submit for inclusion into account plans
• Create, develop and maintain models, contribute to IP creation and standardized VCA offerings
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice
• Manage and nurture team members as a people manager, fostering their professional growth, and ensuring their continuous development

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are
• Business level English proficiency
• Deep experience in payment, digital innovation, corporate strategy, or business management
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Excellent detail orientation, ensuring the highest level of quality, rigor in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Strong commercial acumen, with experience in working on business, value cases that prove ROI
• Min. 10 years of experience in consulting industry with at least 1 year of consulting project management experience or equivalent qualification

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.