Director Organizational Strategy and Business Ops - job 1 of 20

The Director of Organizational Strategy and Business Operations at Visa is primarily responsible for leading a cross-functional team, driving strategic initiatives, managing enterprise-grade Generative AI product deployments, and fostering a strong organizational culture. This includes acting as the primary point of contact for internal stakeholders, tracking productivity improvements, and overseeing budget management. Essentially, this role combines strategic leadership with operational excellence.

To excel as the Director of Organizational Strategy and Business Operations at Visa, candidates typically need a robust background in strategy and business operations, particularly within the tech or AI sectors. Furthermore, strong leadership skills, experience with Generative AI technologies, and a proven track record of successfully implementing strategic initiatives are essential. A degree in business, technology management, or a related field is usually expected.

The hybrid working model for the Director of Organizational Strategy and Business Operations at Visa provides flexibility to alternate between remote and office work. Typically, employees in this role will work 2-3 days a week in the office, determined by leadership and business needs, ensuring a balance between collaboration and independent work.

As the Director of Organizational Strategy and Business Operations at Visa, you will play a crucial role in shaping the company's culture by promoting engagement and well-being among employees. This includes orchestrating Town Halls, Hackathons, and other organizational activities designed to foster a sense of community, recognition, and excitement around innovative projects.

The Director of Organizational Strategy and Business Operations at Visa monitors project success and productivity by setting and measuring Objectives and Key Results (OKRs). By utilizing KPIs, you can showcase improvements in productivity and time savings, which helps to enhance product offerings further and ensures that all initiatives align with business goals.

To effectively influence a resistant team, it's essential to communicate openly about the benefits of the proposed changes, showcasing how they align with both team and organizational goals. Actively involve team members in the change process to gain their insights, and create an environment where their concerns are heard and addressed.

Successful deployment of Generative AI products requires a clear strategic framework, including thorough planning, risk assessment, and stakeholder engagement. By establishing project milestones, leveraging Agile methodologies, and maintaining constant communication with all involved, I would ensure that timelines are met while delivering high-quality outputs.

Prioritization of projects starts with understanding their impact on business objectives. I typically assess deadlines, resource availability, and potential risks by using a prioritization matrix. This clarity helps in making informed decisions about which projects to tackle first while ensuring that critical deadlines are met.

Data is pivotal in developing strategies as it provides insights into market trends, customer needs, and operational efficiencies. Leveraging data analytics allows me to identify areas for improvement, measure success, and make informed decisions that align with our strategic goals.

In a previous role, I faced resistance when implementing a new business operation model. By facilitating open discussions and workshops to address employee concerns, I gathered valuable feedback and adjusted our approach, which resulted in a much smoother transition and increased team buy-in.

Fostering a culture of innovation begins with encouraging creativity and open communication. I promote brainstorming sessions, provide platforms for sharing ideas, and recognize team members' contributions, which collectively encourages a sense of ownership and motivation to innovate.

I have extensive experience with Agile methodologies, which I find essential for adapting to changing project requirements. My approach includes regular stand-ups, sprint reviews, and retrospectives that allow the team to remain aligned, responsive, and focused on delivering value effectively.

My approach to budgeting involves a thorough analysis of project goals and resource needs. I regularly review budget performance and adjust allocations as required to ensure financial resources are utilized efficiently while maximizing ROI on projects.

Effective communication of organizational goals is achieved through a combination of clarity and constant reinforcement. I utilize meetings, visual displays of goals, and periodic updates to ensure that everyone understands their role in achieving these objectives and sees how their contributions matter.

To measure productivity improvements, I utilize a mix of quantitative metrics like output rates and qualitative metrics such as employee satisfaction surveys. By comparing these indicators before and after implementing new strategies, I can assess effectiveness and identify areas for further enhancement.