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Event Operations Specialist - job 12 of 19

Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The Event Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

  • Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
  • Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
  • Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

  • Event Planning Support:
    • Assist in the development of detailed event plans, timelines, and checklists.
    • Coordinate logistics, including vendor arrangements, equipment setup, and transportation.
    • Assist in the preparation and management of event budgets.
    • Help with site visits and inspections to evaluate venues and ensure they meet event specifications.
  • Vendor and Venue Coordination:
    • Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.
    • Coordinate with venues to ensure all logistical requirements are met, including seating arrangements, lighting, and AV setups.
    • Ensure all necessary permits and licenses are obtained for events.
  • Logistical Execution:
    • Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.
    • Provide on-site support during events, handling technical and operational tasks.
    • Oversee the setup and operation of AV equipment, including cameras, microphones, and lighting.
    • Manage live streaming and video production elements, ensuring smooth and uninterrupted streaming.
  • Stakeholder Communication:
    • Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.
    • Provide regular updates to the Senior Event Operations Specialist and Lead, Events and Video Production Specialist on event progress and any potential issues.
    • Conduct pre-event briefings with stakeholders to review event plans and address any concerns.
  • Post-Event Analysis:
    • Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.
    • Identify areas for improvement and suggest changes to enhance future events.
    • Help prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 60% or more of the time based on business needs. 

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Event Operations Specialist, Visa

Join us at Visa Corporate Technology Support as an Event Operations Specialist in sunny Miami, where we are transforming our operational support services to provide the best experience for our end users. In this exciting role, you will work closely with the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist to ensure that events run like clockwork. Your day-to-day tasks will involve a variety of logistical details, like coordinating vendor arrangements and overseeing on-site operations. Your exceptional customer service skills will shine as you engage with end users, making sure any issues are resolved with warmth and expertise. Not only will you be proactively solving problems before they arise, but you will also be involved in refining processes to ensure a seamless event experience. From assisting with detailed event plans to coordinating lighting and AV setups, you'll be at the heart of every event. This hybrid position offers you the flexibility to work remotely while being an integral part of our Miami team, spending about 60% of your time in the office. If you're ready to dive into a fast-paced role that nurtures your organizational and technical skills while delivering unforgettable events, we want to hear from you!

Frequently Asked Questions (FAQs) for Event Operations Specialist Role at Visa
What are the responsibilities of an Event Operations Specialist at Visa Corporate Technology Support?

As an Event Operations Specialist at Visa Corporate Technology Support, you’ll be responsible for planning, coordinating, and executing a range of events. Your primary duties will include logistical planning, vendor coordination, on-site support, and ensuring that all technical aspects of events run smoothly. You'll also assist in preparing event budgets, managing timelines, and conducting post-event analyses to drive improvements.

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What qualifications should I have to work as an Event Operations Specialist in Miami?

To be successful as an Event Operations Specialist at Visa Corporate Technology Support in Miami, you should have strong customer service skills, technical versatility, and a knack for problem-solving. Typically, candidates possess a bachelor's degree in hospitality management, event planning, or a related field, along with experience in event coordination. Familiarity with AV equipment and logistics management is a bonus.

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What kind of events will the Event Operations Specialist at Visa Corporate Technology Support handle?

In this role, the Event Operations Specialist will handle various corporate events, including conferences, meetings, and video productions. You’ll be responsible for every aspect from planning to execution, ensuring that each event aligns with Visa’s standards for quality and attention to detail.

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How does the hybrid work model function for the Event Operations Specialist at Visa?

In the hybrid role of Event Operations Specialist at Visa Corporate Technology Support, you'll spend around 60% of your time in the office, with three mandatory in-office days each week. This model allows for flexibility while ensuring that you remain actively engaged with your team during critical phases of event planning and execution.

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How can I enhance my application for the Event Operations Specialist position at Visa?

To enhance your application for the Event Operations Specialist role at Visa Corporate Technology Support, include specific examples of past event coordination experience, highlight your customer service achievements, and demonstrate your problem-solving skills. Certifications in event management or hospitality can also add value to your resume.

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Common Interview Questions for Event Operations Specialist
How do you prioritize tasks while planning an event?

When answering this question, discuss how you assess the urgency and importance of each task. You might mention tools you use for time management, like checklists or project management software, ensuring that you focus on the essentials leading up to the event.

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Can you give an example of a challenging event you coordinated?

It's beneficial to provide a specific example that illustrates your problem-solving skills and resilience. Share what challenges arose during the event and how you tackled them, detailing the outcome and what you learned.

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What techniques do you use to ensure effective communication with vendors and stakeholders?

Highlight your communication strategies, possibly mentioning regular updates, clear documentation, and pre-event briefings. Explain how these practices lead to seamless collaboration during the event.

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How do you handle last-minute changes or emergencies during an event?

Demonstrate your ability to stay calm and adapt quickly. Provide an example of past experiences where you successfully managed unexpected changes, focusing on your decision-making process and the resources you turned to for solutions.

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What experience do you have with AV equipment and technical support during events?

In your response, mention any hands-on experience you have with setting up AV equipment or managing live streams. If you have taken courses or received training on technical aspects, be sure to include that as well.

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How do you evaluate the success of an event?

Discuss specific metrics and indicators you use to assess success, such as attendee feedback, engagement levels, and logistical execution. Emphasize the importance of post-event evaluations and how these insights contribute to future planning.

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How do you approach budget management for events?

Detail your experience with budget preparation and management. Discuss how you allocate funds efficiently while ensuring all necessary elements are properly funded, as well as any tools you might use for tracking expenses.

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What steps do you take to prepare for on-site support during an event?

Explain your preparation process, covering site visits, checklists, and coordination with your team and vendors. Stress the importance of rehearsal or pre-event walks to ensure a smooth execution.

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Describe your customer service philosophy when dealing with event attendees.

Highlight your commitment to creating a positive experience for all attendees. Discuss your approaches to empathy, active listening, and quick resolution of issues to guarantee satisfaction during the event.

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How do you stay organized when managing multiple events simultaneously?

Discuss techniques you employ to maintain organization, such as using project management tools, prioritizing tasks, and setting clear deadlines. Share how you ensure each event receives adequate attention despite occurring concurrently.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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