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Manager, Business Operations - job 13 of 44

As part of our dynamic US Client Marketing team, the Business Operations Manager will lead the financial operations for US Marketing Services. Marketing Services, a growing sector within our company, delivers exceptional value to our clients through a range of services, from marketing advisory to campaign execution, achieved through our close partnerships with Visa Consulting & Analytics (VCA) and sales teams.

Within our US Marketing Services Business Planning and Operations (BPO) team, our focus is on supporting our Client Marketing teams by sharing best practices, developing training and communication materials, and advancing key strategies to drive business growth, along with ensuring efficient operating processes. This unique role requires problem-solving expertise, excellent communication skills, and executive presence. A strong desire to drive improvement in how marketing propels our business forward is essential. If you're analytical, creative, detail-oriented, collaborative, and comfortable in a fast-paced environment, we'd love to talk to you.

Responsibilities

  • Support pipeline operations for tracking key projects and anticipated impacts on business (revenue and expense), in partnership with Client Marketing team members and internal finance and accounting stakeholders.
  • Serve as the team’s regional support lead for Visa Project Central (Pipeline Management Tool), conducting training on newly released enhancements and troubleshooting any related issues with Client Marketers and Global Marketing Services team.
  • Support workstreams related to annual planning, including overseeing timelines, managing inputs from team, identifying areas for efficiencies/savings, and developing businesses cases for additional headcount and spend.
  • Develop and track annual financial goals for NA Marketing Services, partnering with key stakeholders to set the right targets and reconciling goals with business and global functions.
  • Collaborate with internal legal stakeholders to identify their requirements and potential challenges in the current contract review process, develop and implement streamlined processes and tools, and provide necessary training and support to Client Marketers.
  • Stay updated on legal best practices and ensure continuous communication on improvements and efficiencies in legal contract review and development.
  • Identify additional analytics needs/opportunities to support the growth of Marketing Services, including evaluation of project results, and the development of new processes for improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Business Operations, Visa

Join us as a Manager of Business Operations in Foster City, where you will be an integral part of our vibrant US Client Marketing team! In this role, you will lead financial operations for our rapidly expanding Marketing Services sector, a division that truly values delivering exceptional service to our clients. You’ll collaborate closely with Visa Consulting & Analytics and our sales teams, ensuring that our clients receive top-notch marketing advisory and campaign execution. Your key responsibilities will include tracking project pipelines and their potential impact on revenue, conducting training on tools like Visa Project Central, and supporting annual planning initiatives. Not only will you develop and monitor our financial goals, but you will also streamline our contract review processes, working hand-in-hand with internal legal teams. Your exceptional problem-solving skills, coupled with your collaborative attitude and attention to detail, will be crucial in promoting efficiency and growth within our operations. If you thrive in a fast-paced environment and have a passion for leveraging marketing to drive business success, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Manager, Business Operations Role at Visa
What are the responsibilities of the Manager, Business Operations at our company?

As the Manager, Business Operations at our company, your primary responsibilities will include overseeing financial operations, supporting pipeline management for key projects, conducting training on project management tools, and collaborating with stakeholders to set and track annual financial goals. You'll also streamline contract review processes and identify analytics opportunities for growth.

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What qualifications are required for the Manager, Business Operations position?

To succeed as a Manager, Business Operations, candidates should have strong analytical skills, a background in marketing or operations, and excellent communication abilities. A collaborative mindset, leadership experience, and a proactive approach to problem-solving are essential. Familiarity with tools like Visa Project Central will be highly beneficial.

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How does the Manager, Business Operations contribute to business growth?

The Manager, Business Operations plays a crucial role in driving business growth by identifying efficiencies in operational practices, supporting the development of financial goals, and ensuring that marketing strategies align with overall business objectives. This position enables the marketing team to execute campaigns effectively, contributing to client satisfaction and revenue.

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What skills are important for the Manager, Business Operations role?

Important skills for the Manager, Business Operations role include problem-solving, strong communication, attention to detail, and the ability to work in a fast-paced environment. Additionally, proficiency in data analysis and knowledge of contract review processes will enhance your effectiveness in this position.

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Is the Manager, Business Operations position hybrid, and what does that entail?

Yes, the Manager, Business Operations position is hybrid, meaning you will have a combination of in-office and remote work. The expectation for days in the office will be discussed and confirmed by your Hiring Manager, allowing for flexibility while maintaining essential team collaboration.

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Common Interview Questions for Manager, Business Operations
Can you describe your experience with financial operations in a marketing context?

Highlight specific roles where you managed financial operations, focusing on any marketing-related responsibilities. Discuss tools and methodologies you used to track budgets, revenue, and expenses, demonstrating your analytical skills and understanding of financial management within a marketing framework.

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How do you approach pipeline management for projects?

Emphasize your organizational skills and experience managing multiple projects. Share specific examples of how you tracked project progress and anticipated business impacts, along with the tools you used to ensure effective communication across teams.

Join Rise to see the full answer
What strategies do you use to enhance team collaboration?

Discuss your experience fostering a collaborative environment by using tools and practices that promote open communication. Provide examples of how you facilitated training sessions or workshops to enhance team understanding of key processes.

Join Rise to see the full answer
How do you ensure compliance with legal requirements when reviewing contracts?

Talk about your experience collaborating with legal stakeholders and the methods you employ to stay current on legal best practices. Outline how you've contributed to streamlining contract review processes and provided training on compliance-related tools.

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What methods do you use to track and analyze financial goals?

Describe your approach to developing financial targets by consulting with various stakeholders. Share how you tracked these goals, like using analytics tools or creating dashboards, and how you adjusted strategies based on the results.

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Can you provide an example of a process improvement you implemented?

Share a specific instance where you identified a bottleneck or inefficiency in operations and detail how you developed and implemented a solution. Focus on the positive impact it had on the team or business performance.

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How do you manage competing priorities in a fast-paced environment?

Highlight your time management skills and your ability to prioritize tasks based on urgency and importance. Provide examples of how you've successfully managed multiple projects simultaneously while maintaining attention to detail.

Join Rise to see the full answer
What experience do you have with training and developing team members?

Discuss any formal training or mentoring roles you've held, emphasizing how you tailored your approach to meet different learning styles. Mention specific training programs or workshops you've created or led.

Join Rise to see the full answer
How do you stay updated on industry trends and best practices?

Share your methods for continuous learning, such as attending industry conferences, participating in webinars, and engaging with professional networks. Articulate how this knowledge has helped you apply best practices in your previous roles.

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Why do you believe you’re a good fit for the Manager, Business Operations role?

Articulate your passion for business operations and marketing, showcasing your relevant experience and skills that align with the job requirements. Emphasize your desire to drive improvement and contribute to the company's success.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 19, 2025

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