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Manager, Site Reliability Engineering - job 6 of 22

Team Summary

The Visa Spend Clarity Operations and Infrastructure is a diverse multifaceted group. We care about site and data reliability, enabling Product Development efficiently to run and observe our systems and provide exceptional support our customers and product integrations.

Our team members are located across United States, Canada, England and New Zealand. We are on a path to enhance our operational robustness and scale to meet high growth demands.

 

What does a Reliability Engineer Manager do at Visa?

As a Manager of Site Reliability Engineering at Visa, you will oversee a team of Site Reliability Engineers (SREs) and Data Reliability Engineers responsible for all aspects of running our platform. You will drive technical excellence, ensure operational robustness, and scale our systems to meet high growth demands. This role offers the unique opportunity to work with Visa's large-scale systems and the latest technologies in infrastructure and generative AI. We are looking for a strategic leader who can foster a culture of reliability, innovation, and continuous improvement.

 

Essential Functions

  • Leadership and Team Management: Lead and mentor a diverse team of SREs and Data Reliability Engineers, fostering a culture of collaboration, innovation, and excellence.
  • Technical Strategy and Execution: Develop and execute strategies to enhance site and data reliability, ensuring alignment with Visa's reliability, security, and compliance standards. You will focus on overseeing the strategic implementation of automation and ensuring alignment with business objectives whilst having access to cutting-edge technologies and tools to drive innovation and efficiency.
  • Operational Excellence: Oversee the implementation of best practices for system monitoring, incident response, and problem resolution to ensure high availability and performance.
  • Collaboration and Communication: Work closely with engineering managers, product development teams, client services and other stakeholders to deliver value, eliminate toil, and support an engaging experience for our customers.
  • Continuous Improvement: Use data-driven insights to learn from incidents, improve processes, and drive innovation in reliability practices. Leverage the latest advancements in generative AI to enhance system reliability and performance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Site Reliability Engineering, Visa

If you're an experienced leader seeking an exciting opportunity, look no further than the Manager, Site Reliability Engineering position at Visa in Ashburn! In this vital role, you will guide a talented team of Site Reliability Engineers and Data Reliability Engineers, ensuring that Visa's platform runs smoothly and reliably. Your leadership will foster a cooperative and innovative culture, where excellence is the norm and continuous improvement is valued. At Visa, we appreciate the significance of data and site reliability. You'll be at the forefront of driving technical strategies and executing plans that align with our high standards for reliability, security, and compliance. Get ready to utilize remarkable technologies and dive into the world of generative AI, transforming how we approach operations! As you manage operational excellence, you will highlight best practices for system monitoring, incident response, and problem resolution, assuring our systems' high availability and performance. Collaboration is key—you'll liaise with engineering managers, product development teams, and clients to eliminate downtime and create engaging experiences for users. Plus, your analytical side will shine as you use data-driven insights to refine processes and innovate reliability practices. Don't miss the chance to work in a hybrid role, where you split your time between our office and remote work, making a significant impact in a fast-paced environment. Join us at Visa and help shape the future of technology and reliability!

Frequently Asked Questions (FAQs) for Manager, Site Reliability Engineering Role at Visa
What are the responsibilities of a Manager, Site Reliability Engineering at Visa?

As a Manager, Site Reliability Engineering at Visa, your core responsibilities include overseeing a team of SREs and Data Reliability Engineers, driving technical strategy and operational robustness, and ensuring reliability compliance. You'll implement best practices for system monitoring and incident response while fostering collaboration among engineering teams. By leveraging cutting-edge technologies and data-driven insights, you'll enhance both site and data reliability to meet Visa's high standards.

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What qualifications are needed for the Manager, Site Reliability Engineering role at Visa?

To be a successful candidate for the Manager, Site Reliability Engineering position at Visa, you’ll need a strong background in SRE practices or a related field, along with proven experience in team leadership and project management. Expertise in automation, monitoring tools, and operational excellence is essential. Additionally, familiarity with generative AI technologies and a strong analytical mindset will help you drive innovation and continuous improvement.

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How does Visa promote a culture of reliability in the Manager, Site Reliability Engineering role?

Visa instills a culture of reliability in the Manager, Site Reliability Engineering role by prioritizing collaboration, innovation, and excellence. You will mentor and support your diverse team, encouraging open communication and knowledge sharing. Furthermore, by implementing data-driven insights and maximizing the use of advanced technologies, you can enhance operational efficiency and continuously refine reliability practices across the organization.

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What does the hybrid work model look like for the Manager, Site Reliability Engineering at Visa?

In the hybrid role of Manager, Site Reliability Engineering at Visa, you'll have the flexibility to work both remotely and from our Ashburn office. Generally, you will be expected to work in the office for 2-3 set days a week, with a guidepost of in-office presence for 50% of your time to ensure alignment with business needs and team collaboration.

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What is the role of generative AI in the Manager, Site Reliability Engineering position at Visa?

Generative AI plays a key role in the Manager, Site Reliability Engineering position at Visa by providing innovative solutions to enhance system reliability and operational excellence. As you focus on leveraging the latest advancements, you will integrate AI technologies to analyze data, support reliability practices, and streamline processes, thereby improving overall performance and user experiences across Visa’s platforms.

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Common Interview Questions for Manager, Site Reliability Engineering
Can you explain your experience with site reliability engineering?

When discussing your experience with site reliability engineering, be sure to highlight your previous roles, responsibilities, and any significant projects you've overseen. Emphasize your understanding of SRE principles, tools you've utilized, and examples of how your work led to enhanced system reliability or performance.

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How do you approach incident management and response?

In answering this question, discuss your structured approach to incident management, which should include incident detection, escalation protocols, root cause analysis, and post-incident reviews. Emphasize the importance of clear communication during incidents and your experience in working collaboratively with teams to resolve issues quickly.

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What strategies have you implemented to improve system reliability?

Share specific strategies you've implemented in previous roles that led to measurable improvements in system reliability. This could include automation of monitoring solutions, enhancements to incident response plans, or initiatives that fostered a culture of reliability within your team. Quantify your results if possible for more impact.

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How do you mentor and develop your team?

Discuss your mentoring philosophy, detailing how you empower team members through guidance, skill development, and fostering an open learning environment. Share examples of how you have successfully developed individuals' skills and helped them grow within the SRE field.

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Can you discuss a time when you had to collaborate with other teams?

When discussing collaboration, provide a concrete example of how you’ve worked with cross-functional teams, like engineering, product, or client services. Highlight your role in the collaboration, the goals of the partnership, and how your teamwork contributed to the success of a project or initiative.

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What tools and technologies are you proficient with in SRE?

List the SRE tools and technologies you are well-versed in, such as monitoring tools, logging systems, and automation frameworks. Discuss your experience with specific tools related to system monitoring, incident response, and performance management, and how you've effectively implemented them in past roles.

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How do you stay up-to-date with the latest trends in site reliability engineering?

Explain your approach to continuous learning, which could include attending conferences, following influential figures in the SRE community, or participating in online courses. Mention any relevant certifications or trainings you've completed that keep you informed about the latest technologies and practices in site reliability engineering.

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What is your experience with automation in site reliability engineering?

Share examples of how you've leveraged automation to improve reliability, reduce toil, or enhance operational efficiency. Discuss the tools you have used for automation and the tangible outcomes that resulted from these efforts, illustrating your ability to implement efficient processes.

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How do you handle high-pressure situations and outages?

Discuss your approach to high-pressure situations, focusing on your ability to maintain composure, prioritize tasks, and lead teams through outages. Highlight your strategies for assessing situations quickly and your methods for communicating with stakeholders during critical incidents.

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What role does data analysis play in your decision-making process?

Emphasize the importance of data analysis in your decision-making process, showcasing how you rely on metrics and KPIs to guide your strategies and improvements in reliability. Discuss specific examples where data-informed decisions led to better outcomes for your team or the systems you managed.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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