Retrospective Transaction Monitoring Manager - 12 month FTC

As a Retrospective Transaction Monitoring Manager at Visa, you will be responsible for overseeing the performance and day-to-day operations of the Transaction Monitoring analysts. This includes ensuring compliance controls are followed, achieving Service Level Agreements (SLAs), and driving continuous improvement initiatives within the team.

To qualify for the role of Retrospective Transaction Monitoring Manager at Visa, candidates should have previous team lead or managerial experience, particularly in the Transaction Monitoring section of compliance. A qualification in Anti Money Laundering or a related field is preferred, along with strong analytical and communication skills.

At Visa, we believe in nurturing talent. As a Retrospective Transaction Monitoring Manager, you will have the opportunity to set OKRs for your team and engage in active performance management, facilitating ongoing training and support that aligns with both individual and organizational goals.

Successful candidates for the Retrospective Transaction Monitoring Manager role at Visa will need excellent organizational abilities, strong analytical skills, and effective communication prowess. The ability to resolve client queries and manage multiple priorities in a changing work environment is essential for success.

Visa fosters a collaborative and innovative culture, emphasizing continuous improvement, team development, and adherence to regulatory standards. As a Retrospective Transaction Monitoring Manager, you'll find yourself among a diverse and inclusive environment aimed at uplifting communities through impactful work.

To ensure operational efficiency, I would focus on setting clear objectives, regularly monitoring performance against Service Level Agreements (SLAs), and fostering an environment encouraging feedback and innovation. Utilizing data insights to make strategic adjustments would also be pivotal in driving improvements.

In my role as a manager, I would implement a comprehensive performance management system, set clear OKRs, and provide regular training opportunities tailored to individual needs. Moreover, open communication about career aspirations would allow for mentorship and skill development.

I stay updated on regulatory changes by subscribing to professional compliance networks, regularly attending industry seminars, and maintaining a strong connection with compliance communities. Engaging with continuous education and training is crucial for understanding the evolving regulatory landscape.

In a previous compliance role, we faced a sudden increase in suspicious transactions. I collaborated with stakeholders to rapidly enhance our monitoring protocols, implemented training for the team, and communicated transparently with management to ensure alignment with our compliance efforts.

Key metrics I consider include the number of alerts reviewed, the quality of investigations, completion of SLAs, and the overall accuracy in reporting. Additionally, team engagement scores and feedback from internal clients provide valuable insight into team performance.

Fostering a culture of continuous improvement involves encouraging team members to share ideas, conducting regular brainstorming sessions, and rewarding innovative solutions. Creating a safe environment for sharing constructive feedback is also crucial in driving positive change within the team.

Communication is at the core of my management style. I prioritize open, honest dialogues that promote collaboration, ensuring team members feel valued and heard. This strengthens relationships and enhances the team's alignment with organizational objectives.

I have hands-on experience using various data analytics tools to sift through complex data sets for insights. I regularly utilize these tools to identify patterns, optimize monitoring efforts, and enhance reporting capabilities.

When faced with escalated client concerns, I approach the situation by actively listening to their issues, assessing the validity, and quickly collaborating with my team to gather necessary information. I ensure timely communication with the client, updating them on progress and expected resolutions.

My approach to quality assurance includes conducting regular audits of team outputs, offering constructive feedback, and sharing best practices. I also encourage a peer-review system to promote collective learning and maintain high standards of compliance.