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Senior Director - Small Business Solutions - job 18 of 28

About Visa Commercial Solutions (VCS) 

Visa Commercial Solutions (VCS) is dedicated to delivering innovative payment solutions for businesses and governments worldwide. By partnering with Financial Institutions and Fintechs, VCS offers seamless experiences that streamline critical business processes such as expense management, compliance, and vendor payments. The goal is to enhance cash flow, productivity, and efficiency for clients. VCS provides tailored products for all business sizes, featuring automated payment processing, expense tracking, and detailed reporting, all within a secure and globally recognized payment network. This empowers businesses to manage finances more effectively, reduce costs, and gain valuable insights into spending patterns. 

The Small Business team for the US and Canada is dedicated to empowering issuers, merchants, Fintechs, and processors to elevate their support for small business clients. We are looking for an experienced Sales leader who can spearhead business development strategies, secure essential resources, and forge impactful partnerships aimed at driving Small Business growth and digital transformation. Join us in shaping the future of Small Business development and innovation, in alignment with Visa's strategic vision.   

About this Role: 

The Senior Director, Business Development Small Business Lead is responsible for identifying, developing and selling in meaningful partnership opportunities to grow Visa payment volume in Small Business. The role requires an experienced sales and business development professional with deep knowledge of the Small Business space who can identify potential deals, develop strategy, and manage the teams needed to bring them to fruition. The Small Business team works closely with Visa’s Product, Cobrand, Digital and Merchant & Acceptance teams as well as other stakeholders such as Finance, Legal, Marketing, etc. teams to execute partnership agreements, and deliverables that are complex, strategic and cross-functional in nature.  The ideal candidate will be adept driving revenue and setting a sales strategy for the Small Business sector, engaging credibly and effectively with various stakeholders including financial institutions, merchants, Fintech. The role reports to the VP, Small Business for North America, and is a member of their leadership team. 

Key Responsibilities 

  • This leader will develop and own the Small Business sales strategy and pipeline and be responsible for driving revenue growth.   

  • Lead the direct team of sales executives responsible for SMB business development. 

  • Set and deliver on Key Metrics and Objectives that align with Visa’s Small Business growth strategy, including revenue, payment volume, etc. 

  • Provide best in class service to ensure that prospective clients’ business objectives are met, and the partners are fully educated on Visa products and opportunities. 

  • Lead the development, negotiation and signing of proposals by working with various internal stakeholders and building relationships with strategic partner executives. 

  • Work with cross functional teams to ensure partner solutioning is on track and aligned with both Visa’s strategy and client goals. 

  • Proactively identify and solve complex problems that impact the management, relationship, and direction of the business 

  • Take the lead in solving the problems that arise during the development of programs with partners. 

  • Proactively educate the Visa organization on market developments and partner opportunities 

  • Report to and interact with senior management to indicate the status of the partnership progress. 

  • Foster in-depth and productive relationships at all levels with the client and within Visa 

 Essential Functions: 

  • Develop and own the Small Business sales strategy including maintain the pipeline in Dynamics.  

  • Act as a key leader on the Small Business sales team while also serving as the business development leader and manager, overseeing and executing the strategy to drive new revenue. 

  • Serve as a partner to internal stakeholders as well as senior management, providing ongoing strategic market insights, overviews of Visa products, business development efforts, strategic partnerships, and new and emerging growth initiatives. 

  • Identify, develop, and execute customized business development plans and manage joint roadmaps to drive new business opportunities, increase engagement, revenue, and market share. 

  • Leverage a strong understanding of the Small Business payments ecosystem, Small Business needs and challenges, as well as current and emerging payment strategies across all Small Business product platforms (credit, debit, virtual, etc.) to identify business development opportunities. 

  • Influence the client’s vision for the future of payments, consistent with Visa’s strategies and leadership principles. 

  • Proactively identify and solve complex problems that impact the management, relationship, and direction of the business. 

  • Expand relationships through the selling and implementation of Visa products and services. 

  • Continuously review client strategies and market landscapes to recommend, develop, and implement new and creative approaches that ensure client and Visa business objectives are met. 

  • Work with cross-functional teams (internal and external) that include representation from Innovation, Strategic Partnerships, Product, Cobrand, Operations, Market Research, and Technology. 

  • Coordinate regular joint executive meetings to review innovation strategies, technologies, and strategic partnership opportunities to continuously build the joint development roadmap. 

  • Actively participate in and lead various ad-hoc internal projects as assigned. 

  • Prepare proposals and negotiate contractual relationships. 

By joining our team, you will have the opportunity to drive impactful change and contribute to the growth and success of Visa and our partners. We look forward to seeing how your expertise and innovative ideas can help shape the future of payments. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

Average salary estimate

$175000 / YEARLY (est.)
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$200000K

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What You Should Know About Senior Director - Small Business Solutions, Visa

Welcome to Visa Commercial Solutions (VCS), where we aim to revolutionize how businesses and governments manage payments globally. As the Senior Director for Small Business Solutions based in Atlanta, you’ll be at the forefront of this mission. In this dynamic role, you'll lead our business development efforts for small businesses across the US and Canada, focusing on fostering impactful partnerships with financial institutions, fintechs, and merchants. Your goal? To boost Visa's payment volume in the Small Business sector through innovative strategies and robust leadership. Collaborating closely with cross-functional teams, you will not only engage key stakeholders but also set ambitious sales targets that align with Visa's vision for growth. Your expertise in the nuances of the small business space will be crucial as you drive revenue and develop compelling business models. You’ll also take charge in problem-solving complex issues that arise during program development. By leading a team of dedicated sales executives and maintaining an insightful pipeline, your decisions will directly influence the trajectory of our small business initiatives. This is your chance to take on a pivotal role at Visa and make a tangible impact on the future of small business development and innovation. If you’re ready to help shape a new era for payments, join us as we empower small businesses with efficient and automated financial solutions. We can’t wait to see what you’ll bring to our team!

Frequently Asked Questions (FAQs) for Senior Director - Small Business Solutions Role at Visa
What are the responsibilities of the Senior Director - Small Business Solutions at Visa?

As the Senior Director for Small Business Solutions at Visa, you will be responsible for developing and executing the sales strategy for small businesses, leading a team of sales executives, and driving revenue growth. You'll leverage your knowledge of the small business payments ecosystem to identify opportunities and forge impactful partnerships that align with Visa's strategic vision.

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What qualifications are needed for the Senior Director - Small Business Solutions role at Visa?

To qualify for the Senior Director - Small Business Solutions role at Visa, you should have extensive experience in business development and sales, particularly within the small business sector. A deep understanding of payment solutions, strong leadership skills, and the ability to engage effectively with various stakeholders are crucial. Proven success in driving revenue and managing cross-functional teams will significantly enhance your candidacy.

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How does Visa support small businesses through the Senior Director - Small Business Solutions position?

In the role of Senior Director - Small Business Solutions, you'll lead initiatives to empower small businesses by developing tailored payment solutions that enhance cash flow and operational efficiency. By strategizing partnerships and educating clients on Visa products, you're instrumental in ensuring small businesses thrive in a competitive market.

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What is the work environment like for the Senior Director - Small Business Solutions at Visa?

The work environment for the Senior Director - Small Business Solutions at Visa is collaborative and innovation-driven. You will work in a hybrid setting, allowing flexibility while engaging with cross-functional teams to drive meaningful business development. This role is designed for dynamic leaders who thrive on fostering relationships and driving impactful change.

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What are the key metrics for success in the Senior Director - Small Business Solutions role at Visa?

Success in the Senior Director - Small Business Solutions role at Visa is measured by several key metrics, including revenue growth, payment volume increases, and the effectiveness of partnership agreements developed. You will play a crucial role in setting and delivering on these objectives, ensuring alignment with Visa's small business growth strategy.

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Common Interview Questions for Senior Director - Small Business Solutions
Can you explain your experience with small business development and how it aligns with Visa's products?

In answering this question, highlight specific roles where you developed small business strategies, focusing on how you've utilized Visa products or similar services. Discuss key achievements, any quantifiable results, and your insights into the small business ecosystem's challenges and opportunities.

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How do you plan to drive revenue growth in the small business sector?

Talk about your approach to market analysis, identifying opportunities, and developing partnerships. Include examples of past strategies you've implemented that successfully increased revenue, showcasing your leadership capabilities and any innovative ideas you have for Visa.

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Describe a complex problem you solved in a previous role related to business development.

Provide a specific example demonstrating your problem-solving skills. Outline the context, the steps you took to analyze and resolve the issue, and the outcome. Focus on your critical thinking and collaboration with stakeholders, mirroring the cross-functional nature of the Senior Director role at Visa.

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What strategies would you use to engage with financial institutions and fintechs?

Discuss building relationships through networking, understanding their needs, and aligning Visa's products with their objectives. Detail your proactive approach to outreach and follow-up, emphasizing your relationship management skills and any past experiences that reflect this.

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How would you educate partners on Visa’s products and opportunities?

Explain how you would create educational materials, workshops, or presentations tailored to different partners' needs. Share ideas on how to maintain regular communication to keep partners informed about new products and opportunities, reflecting your commitment to collaboration.

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What role do cross-functional teams play in your strategy for small business development?

Describe your belief in the importance of collaboration across teams such as product, marketing, and compliance. Share examples of how you've effectively engaged these teams in past roles to enhance business development efforts.

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Can you provide an example of how you’ve set metrics for success in a sales team?

Share a specific instance where you defined key performance indicators (KPIs) and how you used those to drive team performance. Discuss how you communicated these metrics and adjusted them based on the team's progress and market changes.

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How do you stay updated on market developments affecting small businesses?

Discuss your methods for research and maintaining industry connections, such as attending relevant conferences, subscribing to industry publications, and networking with other professionals. Emphasize your proactive approach to staying informed and adaptive.

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How would you handle a disagreement with a key internal stakeholder?

Explain your approach to conflict resolution by emphasizing open communication, seeking to understand differing perspectives, and working collaboratively towards a mutually beneficial solution. Share a past example where you successfully navigated similar situations.

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What motivates you to work in small business solutions, specifically at Visa?

Articulate your passion for supporting small businesses and driving innovation in their payment solutions. Tie in your admiration for Visa's impact on the industry, showcasing how you want to contribute to shaping the future of payments for these businesses.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 19, 2025

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