Senior Manager, Network Partner Solutioning - job 19 of 20

The Senior Manager, Network Partner Solutioning at Visa Payments Limited is responsible for overseeing the entire process of selecting and onboarding new partners, ensuring successful collaboration with technical, operational, and commercial teams. This role also involves managing dual supply programs for resilience and cost optimization, as well as identifying and contracting new payment partners in line with Visa’s standards. With a focus on building senior relationships and enhancing Visa’s reputation as a trusted payment provider, you'll also work closely with sales teams to address client demands.

Candidates for the Senior Manager, Network Partner Solutioning position at Visa Payments Limited should possess a robust background in partner management, with experience in handling payment service providers. Strong leadership skills coupled with excellent communication abilities are essential for building effective partnerships and navigating client interactions. A degree in business, finance, or a related field, along with a solid understanding of payment systems and networks, is typically expected. Experience in a managerial role would greatly enhance your qualifications.

The role of Senior Manager, Network Partner Solutioning at Visa Payments Limited is crucial as it lays the foundation for Visa’s expansion in key markets, particularly in the LAC region. By successfully acquiring and managing a diverse partner network, you play a key role in ensuring Visa's ability to offer clients innovative and reliable payment solutions. This contribution is vital for achieving Visa's mission to provide seamless money transfer capabilities across bank accounts globally, which impacts both individual and business clients alike.

As a Senior Manager, Network Partner Solutioning at Visa Payments Limited, you'll have the opportunity to collaborate with various internal teams, including project management, technology, and operations, ensuring a holistic approach to partner integration. Additionally, you will work closely with sales and marketing teams to engage in client meetings and promotional events, highlighting your role as an essential player in driving consensus and a strong value proposition across the partner ecosystem.

The hybrid work model for a Senior Manager, Network Partner Solutioning at Visa Payments Limited involves both in-office and remote work. The specific expectation regarding the number of days in the office will be discussed with your Hiring Manager. This model provides flexibility to encourage work-life balance while still keeping you connected with your team and internal stakeholders, allowing for effective partnership management and relationship building.

When discussing your experience in partner management, highlight specific examples of how you have identified, onboarded, and maintained partnerships with payment service providers. Be prepared to talk about the strategies you implemented to enhance partner relationships and the results achieved, such as increased service reliability or revenue growth.

To resolve conflicts between internal teams when onboarding a new partner, emphasize your communication and negotiation skills. Share examples where you facilitated discussions, focused on common goals, and ensured that each team's concerns were addressed, leading to a successful resolution and partnership.

When discussing your strategy for selecting new payment partners, mention the criteria that matter to you, such as compliance, performance metrics, and alignment with Visa's long-term goals. Share a structured approach that includes thorough research, stakeholder engagement, and risk assessment to ensure that the partners will be a good fit for Visa's ecosystem.

To ensure optimal performance in managed partnerships, describe your methods for establishing key performance indicators (KPIs) from the outset. Discuss how you conduct regular reviews, gather feedback from clients, and maintain communication with partners to foster improvement and address any issues swiftly.

In your response, convey understanding of how technology can streamline partner management through tools for tracking performance metrics, facilitating communication, and automating manual processes. Share specific technologies or platforms you have utilized to enhance operational efficiencies in partnership management.

Discuss your approach to developing relationships with senior stakeholders, emphasizing the importance of professionalism and delivering insightful value. Explain how you would prepare for interactions, focusing on understanding their needs, and tailoring your discussions to demonstrate how Visa can meet those needs effectively.

When asked this question, describe a specific marketing strategy you developed for partner engagement, highlighting your goals, targeted messaging, and execution plan. Elaborate on how you measured success, such as increased brand visibility or enhanced collaboration with partners.

Addressing a partner’s failure to meet service standards requires a balanced approach. Highlight your ability to communicate directly with the partner, outline the specific issues observed, and facilitate a collaborative discussion about solutions. Mention your willingness to follow up with improved monitoring and support to avoid future occurrences.

In your answer, express your understanding of Visa's strengths, such as its innovative technology, commitment to security, and global reach. Highlight specific examples of how these elements contribute to Visa's reputation and marketplace position, illustrating why clients would choose Visa over competitors.

Convey your insights about the future of payment partnerships, such as increased reliance on digital transactions, the rise of fintech, and evolving consumer preferences. Discuss how Visa can adapt and innovate in this shifting landscape to remain a leader in payment solutions and partner management.