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Service Experience Consultant - job 12 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$75000K

$95000K

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What You Should Know About Service Experience Consultant, Visa

At Visa, we're looking for a Service Experience Consultant to join our North America team in Atlanta. In this exciting role, you’ll be diving into our Money Movement payment services that help facilitate fund transfers around the globe. Picture yourself leveraging cutting-edge push payment technology and account aliases, such as email addresses and phone numbers, to enhance the ways customers experience our services. As a key individual contributor, you'll collaborate closely with cross-functional teams, including Client Services, Product, and Technology, making a real impact on product development and client satisfaction. If you have a solid understanding of money movement and enjoy tackling moderately complex projects with minimal supervision, this could be the perfect fit for you. We seek self-motivated candidates who can adapt quickly and think critically to improve the client experience. Your responsibilities will include engaging in product design and development, leading initiatives that affect clients and services teams, and serving as a Money Movement subject matter expert. With your ability to develop strong partnerships both regionally and globally, you will ensure a seamless integration of client needs and operational processes. This hybrid position offers the flexibility of remote work while expecting some days in the office, which will be confirmed by your Hiring Manager. If you’re ready to drive change and make a difference, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the key responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, you will engage in product development processes, lead cross-functional initiatives, and act as a subject matter expert in Money Movement. You'll also develop training documentation, manage project schedules, and ensure clear directions for stakeholders, all while collaborating with teams globally.