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Service Experience Consultant - job 31 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Service Experience Consultant, Visa

Are you ready to dive into the exciting world of payments? As a Service Experience Consultant at Visa in Atlanta, you'll play a pivotal role in enhancing our Money Movement payment services. This position is perfect for individuals who thrive in a dynamic environment and will work closely with Client Services, Product, and Technology teams. Your expertise in money movement will shine as you engage early in product development, offering valuable input to ensure that our services meet client needs. Collaborating with diverse teams, you’ll help lead multi-regional initiatives, serving as the go-to consultant for everything related to Money Movement, from APIs to deployment processes. You'll be responsible for developing training documentation, enabling effective knowledge transfer, and ensuring our teams are primed to support clients at scale. Your strategic vision will help identify and resolve issues while your proactive approach to feedback will enhance our products and initiatives. You’ll also get to showcase your skills by presenting complex changes and processes to stakeholders, ensuring they understand the developments. If you enjoy working independently, tackling moderately complex projects, and motivating those around you, then this role with Visa could be your next adventure. You’ll have the flexibility of a hybrid work environment, bringing the best of both in-office collaboration and remote work opportunities. Join us in delivering seamless and innovative payment solutions that make a difference globally!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the primary responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, you'll focus on enhancing Money Movement payment services. Your key responsibilities include leading cross-functional initiatives, serving as a subject matter expert on money movement, facilitating client engagement, and ensuring seamless project oversight. You'll collaborate with various teams regionally and globally to optimize client experiences and drive effective training documentation.