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Service Experience Consultant - job 14 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Service Experience Consultant, Visa

Are you ready to elevate your career as a Service Experience Consultant at Visa in Miami? This exciting role focuses on the innovative Money Movement payment services, enabling seamless fund transfers and disbursements to cards, accounts, and digital wallets worldwide using cutting-edge push payment technology. As a vital member of the North America Service Experience team, your business acumen, functional expertise, and technical know-how will drive success in this individual contributor position. You will engage early in the product development process, collaborating with Client Services, Product, and Technology teams both regionally and globally. Your knack for managing moderately complex projects with minimal supervision will shine as you lead initiatives that enhance client experiences. You’ll serve as a Money Movement subject matter expert, navigating APIs, VisaNet processing, and client integration options adeptly. Not only will you develop strong partnerships across cross-functional teams, but also create and update training documentation to empower others in executing strategies. This position calls for someone self-motivated and adaptable to change, possessing a keen ability to anticipate challenges and foster communication channels with stakeholders. Experience presenting complex changes and leading projects in ambiguous situations will be crucial for driving exceptional results. Plus, enjoy the flexibility of a hybrid work environment where collaboration happens both in the office and remotely. If you are eager to make a significant impact in the world of digital payments, we invite you to apply today!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your main responsibilities will include engaging early in the product development process, leading cross-regional initiatives, and serving as a Money Movement subject matter expert. You will collaborate with Client Services, Product, and Technology teams to optimize client experiences, develop training materials, and ensure all processes meet clients' needs efficiently.