Service Experience Consultant - job 38 of 50

As a Service Experience Consultant at Visa, you’ll be responsible for engaging in the product development process, developing strong partnerships with cross-functional teams, leading initiatives that impact clients, and serving as a subject matter expert in Money Movement services. Your role will also involve training documentation development and presenting complex changes to stakeholders.

To be successful as a Service Experience Consultant at Visa, a strong mix of business, functional, and technical knowledge is essential. Candidates should have experience in money movement services, excellent communication skills, and the ability to work independently on projects. Familiarity with APIs and VisaNet processing is also beneficial.

The Service Experience Consultant role at Visa is pivotal for enhancing client satisfaction by initiating early engagement in product development and ensuring that client services teams receive proper training. By identifying and resolving issues that hinder client support, you help maintain an optimized client experience.

The Service Experience Consultant position is hybrid, meaning that you will have the flexibility to work both remotely and in the office. The specific expectation for in-office days will be confirmed by your Hiring Manager, allowing you to balance collaboration and individual productivity.

Successful collaboration as a Service Experience Consultant at Visa requires strong communication, leadership, adaptability, and problem-solving skills. You’ll need to develop valuable partnerships with cross-functional teams, manage project schedules, and effectively present solutions to stakeholders.

Effective prioritization involves assessing project deadlines, client impact, and resource availability. I create a detailed schedule and constantly communicate with team members to ensure alignment on priorities, allowing me to manage complex projects more efficiently.

In a previous role, I encountered a significant delay due to a miscommunication with a vendor. I took the initiative to facilitate a meeting, clearly outlining expectations and timelines, which ultimately resolved the issue and helped us stay on track.

I focus on creating comprehensive training documentation that is clear and user-friendly. Additionally, I promote interactive training sessions where team members can ask questions, ensuring they understand the material and feel confident in their roles.

I encourage regular check-ins and open communication channels to build trust among teams. By sharing progress updates and celebrating milestones together, I help create a collaborative environment where everyone feels invested in our collective success.

When presenting complex topics, I break down the information into digestible parts and use visuals to enhance understanding. I aim to anticipate questions and provide clear, actionable takeaways to ensure that stakeholders can easily grasp the content.

I have extensive experience working in the payment services sector, specifically focusing on Money Movement solutions. I've collaborated on various projects involving fund transfers and disbursements, enhancing my understanding of the technology and client needs.

I take client feedback seriously and view it as an opportunity for improvement. I actively solicit input, analyze trends, and coordinate with internal teams to implement necessary changes that enhance the client experience and service delivery.

In developing training for new processes, I consider the learning curve of the team, clarity of communication, and practical applications of the new processes. I ensure that training materials are comprehensive and provide real-world scenarios for context.

I took the initiative to enroll in additional training courses related to payment technology, which not only enhanced my own skills but also allowed me to share new insights with my team, demonstrating my commitment to continuous learning and improving our client services.

In ambiguous situations, I focus on gathering as much information as possible from relevant stakeholders. I clarify uncertainties through strategic questioning and maintain flexibility, which helps me navigate through undefined areas and drive toward clear outcomes.