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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$87500 / YEARLY (est.)

min

max

$75000K

$100000K

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What You Should Know About Service Experience Consultant, Visa

As a Service Experience Consultant at Visa in Ashburn, you'll be joining a dynamic team focused on revolutionizing Money Movement payment services. Your expertise will play a crucial role in facilitating seamless fund transfers to cards, accounts, and digital wallets around the world, utilizing push payment technology and account aliases like email addresses and mobile phone numbers. In this individual contributor role, you'll bring together your strong business, functional, and technical knowledge to collaborate effectively with Client Services, Product, and Technology teams globally. We are looking for someone who is not only well-versed in the intricacies of money movement but is also a self-motivated go-getter, unafraid to ask questions and challenge the status quo to enhance the client experience. Your responsibilities will include engaging early in product development, leading cross-regional initiatives, and serving as the subject matter expert. You will form solid partnerships while also ensuring effective communication and knowledge transfer to various teams. You'll be tasked with developing and delivering training documentation, addressing client-facing issues, and maintaining detailed project schedules. If you're someone who thrives in fast-paced environments, embraces change, and excels at presenting complex information confidently to stakeholders, this hybrid position at Visa is the perfect opportunity for you to make an impact with a leading company in the payment industry.

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

A Service Experience Consultant at Visa focuses on managing Money Movement payment services. This includes liaising with various teams to ensure the effective design and implementation of these services. You'll lead cross-regional initiatives, serve as a subject matter expert, and develop necessary training materials to enhance client engagement.