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Service Experience Consultant - job 29 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

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What You Should Know About Service Experience Consultant, Visa

As the Service Experience Consultant at Visa in Atlanta, you'll be at the forefront of an exciting role focused on Money Movement payment services. Your expertise will help facilitate fund transfers and disbursements to various platforms like cards, accounts, and digital wallets using innovative push payment technology. In this individual contributor position, you’ll collaborate with Client Services, Product, and Technology teams across the globe, making a real impact on how clients experience our cutting-edge services. The role requires a balanced blend of business acumen, functional insight, and technical prowess, making it perfect for self-motivated individuals who thrive under limited supervision. You’ll engage early in product development, providing vital input that shapes design and client engagement strategies. Building strong partnerships regionally and globally will be key as you lead initiatives that affect clients and service teams. As a subject matter expert in Money Movement, you’ll utilize your knowledge of APIs and VisaNet processing to drive effective implementations and provide invaluable training to your colleagues. Your ability to present complex changes clearly to stakeholders will showcase your leadership skills. This role promises numerous opportunities to grow within the organization while contributing significantly to client satisfaction and success. If you're ready to take on the challenge in a hybrid work environment, this could be the perfect opportunity for you to make a difference.

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

The Service Experience Consultant at Visa primarily oversees Money Movement payment services to enhance fund transfer solutions for clients worldwide. Responsibilities include engaging in the product development process, leading cross-functional initiatives, acting as a Money Movement subject matter expert, and liaising with global teams to ensure top-notch client service and support. Additionally, you'll focus on developing training materials and addressing issues impacting clients to enhance overall service experiences.